Logistics Coordinator Customer Service
Resume:
Darryl Keys
Logistics Coordinator/ Customer Service
Lewisburg, TN 37091
*************@*******.***
• Highly motivated Logistics Coordinator knowledgeable in technologies needed to facilitate shipping process. Proficient in customer support and problem-solving. Consistently meets client expectations while retaining quality standards for timely deliveries.
• Efficiency-minded Logistics Coordinator bringing advanced understanding of Shipping needs and expertise in resolving supply chain issues. Accomplished in helping innovate new strategies to control costs, improve deliveries, and meet changing business needs. Keeps impeccable records and handles concerns with self-motivated mentality.
• Detail-oriented production team member bringing effective planning and problem-solving abilities. Trained in coordinating and expediting flow of materials to help teams achieve challenging schedule targets. Well-organized and efficient multitasker with good sense of inventory requirements and excellent estimation skills.
Authorized to work in the US for any employer
Work Experience
Account Manager Associate
Carrier
August 2021 to Present
Assist Account Managers with several accounts
Create orders
Track orders and deliveries
Cargo Readiness Coordinator
CMA CGM (America) LLC/ APL - Nashville, TN
September 2020 to August 2021
• Completed all necessary documentation to prevent time-sensitive shipments from being delayed.
• Upgraded orders to rush shipments for clients requiring immediate turnaround.
• Created shipment assignments for carriers based on client timelines.
• Resolved transit delays and kept clients informed of problems to maximize satisfaction.
• Incorporated new information into the updated schedules, including design changes, material shortages and other roadblocks.
• Established performance benchmarks and identified trend variances to help management swiftly zero in on inefficiencies.
• Assessed failures in logistics processes and helped implement corrective actions.
• Managed rush orders and order changes on daily basis to meet client expectations.
• Supported operations with consistent maintenance and updates of corporate files and records. Non Vessel Operator Import Logistics Coordinator
CMA CGM (America) LLC/ APL - Nashville, TN
June 2019 to September 2020
• Managed import process and verified compliance with US and foreign government laws and customs regulations.
• Implemented import and export transportation strategies according to supplier and customer demand, administered internal movement of goods, and verified compliance to government regulations.
• Prepared import quotes for customers and booked shipments with carriers.
• Located goods in complex customs systems using tracing expertise and knowledge of US Customs regulations.
• Compiled import documentation such as invoices and certificates of origin for goods such as Electronics and Household Goods.
• Calculated the correct tariffs and duties and paid off amounts for customers shipping goods from international locations.
Refrigerated Cargo Import and Export Coordinator
APL (American President Lines) - Nashville, TN
February 2014 to June 2019
• Worked with customs brokers and freight forwarders to meet shipping documentation requirements and prepare required shipping documents.
• Interfaced with domestic and overseas office representatives and agents to resolve problems.
• Coordinated inbound and outbound shipments by driving prompt and accurate delivery of goods while providing superior customer service.
• Established relationships with agents and carriers to encourage expeditious and accurate routings and billings.
• Utilized Booktrac and LARA to retrieve and input cargo bills and track and trace shipments.
• Arranged deliveries to final destination via ground transportation on behalf of customers and consignees.
• Tracked shipments and proactively resolved delivery problems on behalf of customers.
• Kept clients informed of paperwork, fees, and delivery estimates for maximum service and satisfaction.
• Verified and checked import and export documentation to determine cargo contents. Education
High school diploma or GED in Basic Studies
Piscataway Twp High School - Piscataway, NJ
September 1986 to June 1990
Certification
Morgan St University - Baltimore, MD
Some College
Skills
• Telemarketing
• Military Experience
• Logistics
• Upselling
• Microsoft Outlook
• Microsoft Word
• Freight Experience
• Microsoft Excel
• Administrative Experience
• Microsoft Office
• Supply Chain
• Negotiation
• Data Analysis
• Process Improvement
• Office experience
• Customer service
• Supply chain management
• Account management
• Forecasting
• Customer support
Military Service
Branch: United States Navy
Rank: E4
Assessments
Customer Focus & Orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Case Management & Social Work — Highly Proficient
December 2020
Prioritizing case tasks, gathering information, and providing services without judgment Full results: Highly Proficient
Customer service — Proficient
June 2021
Identifying and resolving common customer issues
Full results: Proficient
Analyzing data — Proficient
June 2021
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Scheduling — Expert
June 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Expert
Numerical reasoning skills — Proficient
June 2021
Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs
Full results: Proficient
Basic attention to detail — Expert
June 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Expert
Management fit — Expert
October 2021
Measures the traits that are important for success in management positions Full results: Expert
Spreadsheets with Microsoft Excel — Familiar
June 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Familiar
Advanced attention to detail — Familiar
June 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Warehouse associate — Proficient
November 2021
Assesses the tendencies that are important for success in warehouse roles Full results: Proficient
Bookkeeping — Completed
November 2021
Calculating and determining the accuracy of financial data Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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