Housekeeping Manager Supervisor
Resume:
WILLETTE MONTGOMERY
Cleveland, OH *****
************@*****.***
Professional Summary
Hard worker, very reliable person. Quick learning. Easily adapt to change .Give 100% in everything I do.
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Executive Housekeeping Manager
Aloft Cleveland Downtown hotel-Cleveland, OH
July 2021 to April 2025
As a Housekeeping Manager, I was responsible for overseeing the overall operations of the housekeeping department to ensure a clean, safe, and welcoming environment for guests and staff. My duties include managing departmental staff, conducting regular room and facility inspections, maintaining accurate inventory records, ordering and replenishing supplies, and ensuring timely payroll processing. I also implement and uphold quality and safety standards while promoting efficiency and team collaboration to meet operational goals.
Housekeeping Supervisor
Aloft Cleveland Downtown-Cleveland, OH
July 2015 to July 2021
• Oversee daily operations of the Housekeeping Department, including opening and closing procedures.
• Prepare and assign daily task boards for room attendants to ensure efficient room cleaning and timely turnover.
• Conduct regular inspections of guest rooms and public areas to maintain high standards of cleanliness and presentation.
• Manage inventory of housekeeping supplies and linen to ensure adequate stock levels and timely reordering.
• Assist with payroll processes, including tracking employee hours and attendance.
• Support and guide housekeeping staff to uphold service standards and promote a positive team environment.
Housekeeper/Housekeeping Supervisor
Sheraton Airport Hotel-Cleveland, OH
June 2004 to July 2015
• Perform daily cleaning and maintenance of guest rooms, ensuring a high standard of cleanliness and guest satisfaction.
• Conduct thorough inspections of guest rooms to uphold quality and brand standards.
• Prepare and assign daily task boards for room attendants to ensure efficient workflow and timely room readiness.
• Monitor and manage housekeeping inventory, ensuring adequate stock levels and timely replenishment of supplies.
• Assist with payroll responsibilities, including tracking staff hours and attendance.
• Support training and supervision of housekeeping staff to maintain productivity and team performance. Education
High school or equivalent in Tri C metro campus
Ged Program - Cleveland, OH
High school or equivalent
Skills
• Windows (5 years)
• Management (5 years)
• Sanitation
• Hotel experience
• Buffing (2 years)
• Hospitality Experience (10+ years)
• English (10+ years)
• Laundry
• Phone etiquette (5 years)
• Microsoft Office (10+ years)
• Team management (5 years)
• Floor care
• Inventory management
• Payroll (5 years)
• Detailing (5 years)
• Sales
• Hospitality management (5 years)
• Shift management (5 years)
• Supervising Experience (10+ years)
• Computer skills
• Cleaning Experience (10+ years)
• Custodial experience
• Organizational skills
• Hospitality
• Leadership Experience (8 years)
• Communication skills
• Conflict management
• Interviewing (10+ years)
• Microsoft Word (10+ years)
• Basic Math (10+ years)
• Guest Services (5 years)
• Cash register (10+ years)
• Time management (10+ years)
• Residential cleaning (10+ years)
• Cleaning
• Customer service (10+ years)
• Cash handling (10+ years)
• Housekeeping Management (5 years)
• Commercial cleaning
• Microsoft Excel (10+ years)
• Microsoft Outlook (8 years)
• Guest relations (5 years)
• Hotel management (5 years)
Certifications and Licenses
Driver's License
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