Customer Service Call Center

Shevanee .C.Chinnapayan

403-***-**** ****.*.******@*****.***

INTRODUCTION

Highly focused, seasoned dispatcher with a superb record of customer service abilities, adept at multitasking and prioritizing in a high-pressure work environment. Excellent communicator in crises for a variety of diverse population and interested in working with a growth-orientated, progressive company

EXPERTISE & SKILLS

Exemplary communication, organization and multitasking skills Highly patient with the ability to stay calm in high-stress situations Accurate and efficient with data entry and keen attention to details Aptitude with a wide variety of computer applications, fast learner and able to adapt quickly to different software and processes

DISPATCHER/CALL CENTER REPRESENTATIVE

BIG SKY CALL CENTERS•Calgary, AB, Canada

Jan 2020 - Aug 2024•4.6 Years

• Experience dispatching technicians, security guards and officers

• Knowledge of radio and 10 code use

• Experience with emergency calls, with a focus on extracting relevant information in emergency situations Various administrative assistant duties

• Monitor several ques with accuracy and efficiency

CUSTOMER SERVICE/TRANSPORTATION ANALYST

Protemps•Calgary, Alberta, Canada

July 2023-Oct 2024•1.3 Years

Networking relationships with shipping clients, drivers, towers and mechanics

Rail car billing for multiple carriers

Being in constant contact with CP Rail to ensure rail cars are moving on an appropriate timeline to reach its destination.

TECHNICAL SUPPORT/CUSTOMER SERVICE

Alberta Health Services Call Center

Jan 2014 - Jan 2015•1.0 Years

Schedule service and installations for hospital personnel

Record management

General administrative duties including account receivables.

Prepared contracts

ACADEMIC HISTORY

ELKFORD SECONDARY SCHOOL - High School Diploma- Graduated June 1999 CDI COLLEGE - Network System Management Diploma - Graduated May 2020

CDI COLLEGE - Cyber Security Diploma – Graduated November 2021

MAKAMI COLLEGE - Business Administration Diploma- May 2023

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