Administrative Business Partner

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Shannon M Baxter

Washington, District of Columbia 240-***-**** **********@*****.*** linkedin.com/in/shannon-m-baxter Administra2ve Professional

Conscien2ous and deadline-oriented Administra2ve Professional with extensive experience op2mizing produc2vity, efficiency, and service quality of administra2ve oversight. Highly dependable, ethical, and reliable with proficiency in MicrosoG office 365 and document management, effec2ve team leader that handles strategic planning, opera2onal and administra2ve requirements. Results-driven and hardworking with skill and resilience to achieve daily opera2onal goals. Focused on maximizing execu2ve produc2vity by providing excep2onal service while interac2ng with all levels of organiza2on and outside organiza2ons / individuals.

Areas of Exper2se

Secret Clearance Travel administra2on Google Suite Excellent wriTen & oral communica2on Social media knowledge Virtual mee2ng plaWorms Database management Event coordina2on Recordkeeping and bookkeeping

Confiden2ality Budgetary planning MicrosoG Office 365 Senior leadership support Execu2ve level support Customer service ATen2on to detail Data Entry Experience

HR Policy Assistant

Fredrick Oak Consul2ng (Contractor Full-.me)

(July 2024 – Present)

• Provide comprehensive administrative support for the Policy Division, including review and revision of policies, correspondence, and other written materials for clarity, grammar, punctuation, spelling, style, and content.

• Coordinate document publication efforts with the Office of the Chief Human Capital Officer's communication team, ensuring polished and professional materials.

• Manage various shared email inboxes, ensuring timely responses to customer inquiries, and collaborate with subject matter experts (SMEs) for appropriate follow-up.

• Provide administrative support during trainings and meetings by taking notes, advancing slides, managing handouts, and responding to incoming questions and messages.

• Assist in the creation and maintenance of logs, tracking forms, and spreadsheets using Microsoft Office Suite, ensuring accurate documentation of various processes and requests.

• Communicate effectively with Policy employees, managing timelines, deadlines, and follow-up on due-outs and deliverables.

• Support Policy SMEs in developing and issuing reports, responding to data calls, and coordinating with other departments.

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Senior Executive Assistant

VTG, Arlington, VA (Contractor Navy Yard)

(January 2024 – Present)

• Manage office schedule and calendar for Senior Executives, including creating schedule-related products such as forecast, day card, and day book to ensure smooth operations and efficiency.

• Assist in planning, organizing, and executing meetings, events, conferences, and off-site activities, coordinating all logistics and preparation.

• Handle complex travel arrangements, both domestic and international, for Senior Executives using the Defense Travel System (DTS), and process travel vouchers and trip books.

• Coordinate office functions, including sorting and distributing incoming mail, managing outgoing deliveries, and maintaining filing systems for efficient record-keeping.

• Draft, proofread, and coordinate correspondence, ensuring accuracy, clarity, and compliance with DoD standards.

• Provide security support by ensuring visitor requests and clearances are submitted and managed.

• Support the Human Resources and resource management functions, maintaining inventory and ordering supplies/equipment as necessary.

• Maintain confidentiality and discretion in all administrative duties, working effectively as part of a team and independently to meet shifting priorities and deadlines.

• Serve as a meeting recorder and occasionally present position-related information to key stakeholders.

FEMA (R3 Government Solu2ons), Washington, DC

Human Resources Assistant (Contractor Full-.me )

(January 2023 – present)

Reviewing, coding, and processing personnel requests/forms and performing correc2ve ac2ons to employee personnel records as needed.

Entering per2nent data into eOPF, FedHR systems and resolving complex processing errors and discrepancies.

Conduc2ng in-depth research to analyze complex business processes, iden2fying areas of improvement, and advising employees on op2mized workflows.

Assis2ng with the training through construc2ve feedback and personalized guidance and mentoring of a team of 15 employees leading to improved individual and team performance.

Processed 100 applica2ons weekly demonstra2ng efficient organiza2onal and 2me management skills.

Study and master database management systems, transferring data from scanned documenta2on to spreadsheets for integra2on.

Review and validate exis2ng data in the FedHR system to ensure accuracy and completeness. **********@*****.*** 3

Ac2vely par2cipate in mee2ngs with management, providing updates on project statuses and contribu2ng to strategic ini2a2ves.

Conduct thorough reviews of data to iden2fy and rec2fy deficiencies or errors promptly.

Uphold strict confiden2ality protocols to ensure the security of sensi2ve informa2on.

Demonstrate consistent efficiency and accuracy in produc2vity to meet organiza2onal standards.

Possess adept conflict resolu2on skills to effec2vely manage challenging situa2ons and defuse tensions when dealing with difficult customers or conflicts.

Metropolitan Washington Airport Authority, Washington, DC Execu2ve Assistant (Full-.me)

December 2019 - January 2023

Prepared and managed a project budget of $100,000, submiTed for financial review, and closely monitoring expenses and ensuring adherence to financial constraints, resul2ng in a 15% cost reduc2on compared to the ini2al budget

Crea2ng databases and spreadsheets ensures that administra2ve informa2on is properly documented, contribu2ng to beTer record-keeping and organiza2onal reten2on.

Facilitated appointment scheduling, executed document draGing, conducted rigorous proofreading, and me2culously prepared documents for execu2ve signatures.

Orchestrated intricate travel and conference logis2cs, developed comprehensive i2neraries, documented mee2ng minutes, and spearheaded the crea2on or coordina2on of formal briefing materials, contribu2ng to streamlined execu2ve opera2ons.

Ac2vely par2cipated in industry conferences and seminars, leveraging opportuni2es to stay up to date with the latest trends and advancements to support execu2ve decision making.

Proficiently orchestrated the scheduling and coordina2on of calendars for 2-3 C-Suite execu2ves, me2culously managing high-level mee2ngs, strategic appointments, and cri2cal events, ensuring seamless alignment with organiza2onal objec2ves and strategic priori2es.

Manage Execu2ve's schedule and workload, prepare documents, presenta2ons and talking points in advance, acts as gatekeeper, follows up on mee2ngs, facilita2ng smooth opera2ons of the organiza2on.

Oversee office administra2ve func2ons, opera2ng within established policies and regulatory guidelines while Contribu2ng to the evalua2on of program development, the selec2on of evalua2on techniques, the

iden2fica2on of cri2cal program and resource issues, and the improvement of management procedures and systems

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Exhibited excep2onal leadership in overseeing office opera2ons, implemen2ng streamlined processes, op2mizing resource alloca2on, and encouraging a collabora2ve work environment with the administra2ve staff.

Collaborate with senior officials from various organiza2onal units to facilitate the resolu2on of policy formula2on, program development, and administra2ve management challenges.

Conduc2ng research to prepare briefing materials, agenda, or reports for high level mee2ng and event logis2cs for senior management, including execu2ves and board of directors averaging 10 events per month.

Successfully orchestrated and executed a wide range of cooperate events including, conferences, seminars, and team building

Demonstrated excep2onal aTen2on to detail by preparing, proofreading and edi2ng execu2ve-level correspondence, ensuring accuracy and adherence to company standards while monitoring the status of documents, ensuring that deadlines were met consistently.

Proficiently managed social media plaWorms, coordina2ng content crea2on, monitoring performance metrics, and boos2ng execu2ve branding.

Metropolitan Washington Airport Authority, Washington, DC Administra2ve Assistant (Full-.me)

August 2016 - December 2019

Served as COTR to monitor progress of contract assignments while coordina2ng internal/external funds to achieve goals and objec2ves of new and exis2ng, and upcoming projects.

Planned, scheduled, communicated (direct, phone, email), MicrosoG Office, and specialized soGware and databases.

Computed the need for and establish and/or adapt administra2ve procedures and prac2ces used in highly unfamiliar situa2ons requiring devia2on from standard administra2ve procedures.

Maintains calendars and exercises control over appointments and mee2ngs with authority for commitment of 2me for senior execu2ve’s appointments, mee2ngs, calls, conferences, and travel as well as work-related social and civic agenda and obliga2ons, while maintaining various appointments and tracking and coordina2ng of special requests, coordina2ng and preparing complex travel arrangements and business i2neraries.

Inventory management included office supplies, safety equipment, employee uniforms, and office supply materials.

Simplified document management with efficient filing systems, ensuring easy access and accuracy of informa2on.

Maintains oversight and responsibility for the effec2ve and proper management of the overall office programs for the acquisi2on, u2liza2on, and management of property, equipment, supplies, and services needed.

Screened visitors and issued visitor pass, maintaining a secure environment while adhering to strict MWAA security protocols.

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Developed strong rela2onships with vendors and suppliers, developed effec2ve collabora2on and op2mized procurement processes.

Iden2fied and implemented new processes and systems to reduce costs and increase efficiency.

Guided new hires through orienta2on and on-boarding and explained documenta2on requirements to facilitate HR process.

Verified the opera2onal integrity of office equipment through the me2culous execu2on of rou2ne maintenance protocols and the systema2c diagnosis and resolu2on of equipment malfunc2ons. Maryland Na2onal Capital Park & Planning Commission, Fort Washington, MD Administra2ve Assistant (Full-.me)

March 2006 - August 2019

Worked closely with internal/external staff assistants to schedule mee2ngs and coordinate communica2on between Execu2ves in a 2mely and efficient manner.

Deliver con2nuous and efficient transi2on between simultaneous projects and other maTers while maintaining a high level of professionalism and 2mely follow through.

Served as a liaison working with all cons2tuent groups and ensuring their understanding and compliance with organiza2onal policies and procedures.

Prepare small purchase orders for equipment and maintain adequate supplies.

Performed troubleshoo2ng of system and/or soGware problems encountered by coworkers, using a variety of diagnos2c approaches.

Managed execu2ve communica2ons by fielding and ini2a2ng telephone calls, assessing and priori2zing incoming correspondence, and draGing and typing legal correspondence.

Liaised with senior and execu2ve administra2ve assistants to handle requests and queries from senior managers.

Tracked and submiTed employee 2mesheets to accoun2ng department for payroll processing.

Controlled building access by supplying key cards to employees and visitors.

Conducted comprehensive reviews and provided recommenda2ons for a wide spectrum of confiden2al documenta2on, encompassing interoffice correspondence, reports, and presenta2ons.

Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep informa2on current.

Arranged travel and hotel accommoda2ons both interna2onal and domes2c. Educa2on

Bachelor of Arts (BS), Business Administra2on Exp. 2026 Delaware State University, Dover, DE

American Society of Administra2ve Professionals,

. Ac2ve Member

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Addi2onal Experience

Cheesecake Factory, (Server/Bartender)

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