Customer Service Rep

THELBRICK BARNES, JR.

**** ******** ***. ****** *****, FL 33973•239-***-**** • *.*********@*****.*** Professional Summary

Experienced transportation professional with a proven track record of managing logistics, coordinating schedules, and ensuring efficient operations. Skilled in multitasking, problem-solving, and delivering exceptional service to clients. Seeking to transition back into the customer service field, leveraging my strong communication skills and customer-centric approach to provide outstanding support and satisfaction to clients.

Skills

• Invoice Preparation and Processing •

Order Processing

• Records Preparation

• Sales Professional

• Product Organization

Work History

Customer Service Rep,

Current Insite

• Schedule Mastery

• Brand Representation

• Customer Relationship Management •

Recordkeeping Strengths

• Multi-Line Phone Talent

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.

• Opens customer accounts by recording account information.

• Maintains customer records by updating account information.

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Maintains financial accounts by processing customer adjustments.

• Recommends potential products or services to management by collecting customer information and analyzing customer needs.

• Prepares product or service reports by collecting and analyzing customer information. Customer Service Rep, Aug. 2018- Jan. 2023

Comcast

• Provides a high level of customer service support with product expertise and advanced selling skills. • Guides customer through the purchasing decision and activations process and educates the customer on their new purchase.

• Develops new customer prospects or referrals and builds customer relationships to drive sales. • Achieves sales goals and service performance requirements through new customer sales, sales of accessories and features, and by providing excellent customer satisfaction.

• Askes to participate in outbound calling programs to existing customer base.

• Helps with building relationships with the customers who inquired about Comcast/ NBC Universal products or wanted knowledge of cellular and mobile technology.

• Assists the community with their cellular phones from upgrading to solving their issues. Dispatch, June 2017- Aug. 2018

MBA Airport Transportation

• Developed daily schedule to assign and track drivers to pick-up of donations based on customer availability. • Proactively contacted customers to investigate and resolve pick up issues by negotiating date, times, access arrangements.

• Answered incoming phones calls from customers, listened to needs and determine appropriate response to resolve complaints or respond to inquiries for information.

• Completed a detail as the executive assistant to the Director of Transportation.

• Maintained meeting calendars, making travel arrangements and ensuring proper submission of receipts for reimbursement.

• Assisted in the establishment of general office procedures for managing expense reports, and tracking orders for office supplies.

Education

High School Diploma: 05/2013

Fort Myers High School – Fort Myers, FL

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