Patient Care Human Resource
Resume:
Michelle Mahoney
Tarpon Springs, FL *****
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Volunteer Coordinator
AccentCare - Tampa, FL
May 2023 to Present
• Promotes the use of volunteers as an intervention to support patient care needs
• Actively recruits, hires, trains, supervises, and retains volunteers to support the administrative and patient care needs of the program . Adheres to common human resource policies in recruitment and selection processes. Ensures prospective volunteers are interviewed and complete all mandated background and health screenings prior to being offered a position as a volunteer. Performs initial and ongoing competency evaluations to verify training and support needs.
• Maintains records of all recruitment and retention activities. o Maintains accurate record of volunteer utilization as a percentage of overall patient care hours as mandated by regulations.
• Recognizes issues or concerns and escalates appropriately.
• Prepares reports, in-services, and other documents to demonstrate the value and effectiveness of the volunteer program as requested.
• Utilizes a variety of means to communicate with and retain active volunteers, which may include: Newsletters Email campaigns Gatherings/ celebratory events Meetings o Delivers high quality training for new volunteers.
• Manages volunteer services through accountable awareness of volunteer utilization, documentation and plan of care involvement.
• Assigns patient care and administrative volunteers, providing oversight for activity and documentation requirements.
• Attends and participates in community events, promoting AccentCare as a place to volunteer.
• Develops and performs public service announcements regarding hospice volunteerism.
• Promotes hospice philosophy and the integral role of volunteers to support patients.
• Performs the role of the patient care volunteer when needed to support plan of care interventions.
• Works with all members of the hospice team to promote AccentCare in the community.
• Leverages community events, professional contacts and volunteer network to promote AccentCare and hospice.
• Operates within established budgetary guidelines.
• Manages expenses of volunteer program.
• Seeks resources which maximize outcomes. Performs other duties as assigned.
• Directly supervises volunteers. Responsibilities include interviewing, hiring, and training volunteers; planning, assigning, and directing work; appraising performance; rewarding and disciplining volunteers; addressing complaints and resolving problems.
Volunteer Coordinator
Compassus Hospice - Connecticut
November 2021 to May 2023
• Participates as a member of the IDT, including development and implementation of the plan of care.
• Promotes the use of volunteers as an intervention to support patient care needs
• Actively recruits, hires, trains, supervises, and retains volunteers to support the administrative and patient care needs of the program and Compassus. Adheres to common human resource policies in recruitment and selection processes. Ensures prospective volunteers are interviewed and complete all mandated background and health screenings prior to being offered a position as a volunteer. Performs initial and ongoing competency evaluations to verify training and support needs.
• Maintains records of all recruitment and retention activities. o Maintains accurate record of volunteer utilization as a percentage of overall patient care hours as mandated by regulations. o Assists in identifying the need for intervention of other IDT members. o Effectively communicates patient and family needs to IDT.
• Provides education about volunteer services and role of the volunteer to members of the IDT.
• Recognizes issues or concerns and escalates appropriately.
• Prepares reports, in-services, and other documents to demonstrate the value and effectiveness of the volunteer program as requested.
• Utilizes a variety of means to communicate with and retain active volunteers, which may include: Newsletters Email campaigns Gatherings/ celebratory events Meetings o Delivers high quality training for new volunteers.
• Delivers at least 4 in-services per year for active volunteers.
• Manages volunteer services through accountable awareness of volunteer utilization, documentation and plan of care involvement.
• Assigns patient care and administrative volunteers, providing oversight for activity and documentation requirements.
• Attends and participates in community events, promoting Compassus as a place to volunteer.
• Develops and performs public service announcements regarding hospice volunteerism.
• Promotes hospice philosophy and the integral role of volunteers to support patients.
• Performs the role of the patient care volunteer when needed to support plan of care interventions.
• Works with all members of the hospice team to promote Compassus in the community.
• Leverages community events, professional contacts and volunteer network to promote Compassus and hospice.
• Operates within established budgetary guidelines.
• Manages expenses of volunteer program.
• Seeks resources which maximize outcomes. Performs other duties as assigned.
• Directly supervises volunteers. Responsibilities include interviewing, hiring, and training volunteers; planning, assigning, and directing work; appraising performance; rewarding and disciplining volunteers; addressing complaints and resolving problems.
Admissions Coordinator
Compassus hospices - Rocky Hill, CT
June 2021 to May 2023
• Promotes a positive working relationship between agency and corporate personnel.
• Attend and participate in staff meetings, educational programs and community events, as requested.
• Promotes hospice philosophy
• Receives and processes referrals from physicians, patients, families, friends, and community.
• Contacts physicians to secure an order for admission.
• Contacts insurance companies for pre - certification authorization.
• Schedules appointments with patients and families for informed consents and the RN for the assessment visit and to have the consents signed.
• Explains hospice services and benefits to patients and family members.
• Inform appropriate team members of time of appointments.
• Completes admission process according to agency/corporate policy.
• Ensure proper notification of admission to assigned IDT and ancillary providers.
• Enter Admission data into Cerner.
• Ensure patient chart has all documentation and is signed and dated correctly.
• Provides support for Hospice Services Consultant.
• Updates contract files and assuring that they are up to date for state review. Business Office Coordinator
Compassus hospices - Rocky Hill, CT
November 2020 to May 2023
• Communications
Communicates effectively with staff, members of IDT, patients, families, and the community. Identifies the needs and offers potential solutions to supervisor. Disseminates company information in an effective and timely manner to p program colleagues. Assists with community communications as needed.
Facilitates communications between departments and colleagues in order to ensure the appropriate functional subject matter expert is part of problem solving and solutions . [The intent is for department/functional leaders to respond to colleagues’ questions (e.g., HR, IT, Finance, Payroll, Clinical Services, Education/Training etc.), rather than for the Business Office Coordinator to try to answer specific, technical questions] .
• Homecare Homebase
Provide s back office assistance with training.
Aligns clinical team with appropriate training, such for Homecare Homebase the Online Learning Hub (Modules) on Promise Point or the Homework’s Manuals on i Connect for Cerner . Troubleshoots when users experience difficulty with application
• Accounts Receivable, Accounts Payable and Purchasing Assists in maintaining updated financial records, including accounts payable, deposits, donations,etc. Assists with documentation and coordination of donations and memorials per Compassus policy. Pulls and audits pre billing batches at least once a week. Submits invoices to Docu phase (Accounts Payable) and that invoices are sent on a timely basis to take advantage of discounts and avoid late charges.
Submits claims to ACO ; assure s that the ACO has signed off on claims before sending to Accounts Payable appropriate regional mailbox; and sends claims a minimum of once per week. Serves as liaison with long - term care facilities’ billing departments. Maintains records and ensures accuracy of billing for pharmacy, medical supplies, etc., as directed. Orders office supplies, forms, collateral materials, logo wear, and medical supplies and equipment as directed.
Human Resources and Payroll
Enters and maintains confidential information in Workday. Ensures that new colleagues complete all necessary discipline specific on - boarding process s and orientation.
Follows Records Retention policy for financial, clinical, personnel, and vendor/contract. Tracks, updates, and aids in compliance in HRIS system colleague professional licenses, in service training, contract renewals, and physician licenses . Processes payroll according to company procedures. Serves as HR Business Partner and liaisons between colleagues and candidates/applicants and the Human Resources and Payroll departments for on - boarding, payroll, HRIS, benefits, etc. o Maintains necessary information in Workday for contractors who don’t have self - service system ability to maintain their own ( e.g., Medical Directors, Nurse Practitioners)
• Facilities Management
Handles general maintenance of the facility.
Maintains and serves as resource for troubleshooting on all office equipment. Maintains inventory records on program equipment.
Team Coordinator
Compassus Hospice - Rocky Hill, CT
April 2020 to May 2023
• Supports Program and corporate policies, goals, and objectives.
• Communicates effectively with colleagues, members of IDT, patients, families, and the community.
• Attends and participates in staff meetings, as requested.
• Communicates identified needs and potential solutions to supervisor.
• Greets and directs visitors
• Responsible for the patient charts, including establishing and creating the chart at admission and maintaining documentation until the patient is discharged and the chart is closed.
• Facilitate the flow of patient information to all members of the Inter-Disciplinary Team (IDT) in a timely manner.
• Collects and assembles recertification/decertification paperwork, and notifies appropriate providers of patient discharge.
• Submits requests for medical records and hospital inpatient charts, and processes provider notifications when relevant.
• Communicates effectively with members of IDT, patients, families, and the community.
• Answers incoming telephone calls, takes accurate messages, and transfers calls appropriately.
• Assists DCS with pre- and post-IDT activities, including agendas, updated plans of care (UPON's), etc.
• Places copies of updated plans of care in patient charts; returns originals to nurse for signature; and re-files signed originals in patient charts.
• Updates IDT agenda and patient roster.
• Mails or faxes POC's to attending physician.
• Effective communications with physicians, nurses, and other healthcare personnel. Payroll Administrator
Opus - East Granby, CT
November 2017 to March 2020
• Responsible for the coordination efforts between payrolls, human resources budget and other departments. Using ADP system
• Ensure proper flow and maintenance of employee data including and not limited to preparation and distribution of overtime, leave of absence balances, head count, and retirement contribution reports.
• Establish and maintain employee records.
• Stayed current on Federal and State laws and made sure any changes were immediately noted.
• Constructed leave pay schedules, processed payroll garnishments and worked closely with Human Resources to pay out bonuses, severances, service awards and special payments.
• Classified, sorted and filed correspondence, articles, records and other documents to maintain organized filing system.
• Prepared reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes and earnings.
• Analyzed, reported and maintained revenue reports to document proceeds and expenditure trends.
• Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
• Improved accuracy of payroll journal entries by developing and implementing payroll reconciliation tool.
• Processed terminations.
• Maintained annual and monthly budgets.
• Followed all IRS guidelines and state regulations when submitting payroll taxes.
• Utilized Microsoft Office, Excel, Access
• Ability to provide clerical and administrative support to an office.
• Skill in navigating human resources and payroll matters Patient Registrar
New England Urgent Care - Enfield, CT
August 2017 to January 2018
• Perform a variety of administrative duties such as greets patients, visitors and answer telephone in a prompt and courteous manner
• Made arrangements for transfers when needed
• Communicated with medical staff to aids in patient care and processing
• Entering information into computer databases
• Assess method of payment for services, initiate processing, may refer to specialist for financial options
• Perform admitting duties including explaining various policies such as patient rights, medical releases, and insurance
PCA Personal Care Assistant
Connecticut Children's Medical Center
September 1998 to September 2007
Connecticut Children's Medical Center
• Documented patient intake and dietary requirements and assisted with feeding.
• Promoted patient comfort by quickly responding to calls and handling diverse needs.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Ability to communicate effectively with patients/residents, their families and other health professionals.
• Received and routed incoming calls and correspondence to promote timely communication.
• Responded to telephone inquiries from clients delivered information to inform and educate callers. Home Health Care Provider September 1998 - July2019
• Provide in home health care for my chronically ill son
• Became knowledgeable of the respiratory system, positive pressure and negative pressure ventilators.
• Management of home care and therapies
• Monitor of seizures
• Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
• Basic ADL
• Knowledge of the human physical and emotional states, therapeutic communication, and technical skills required for basic and intermediate treatments
• Experience providing bedside patient care
• Experience working with individuals with dementia Education
CNA license in Health Education
Middlesex Community College - Middlesex County, CT September 1998 to January 1999
High school diploma
Wethersfield High School - Wethersfield, CT
September 1986 to June 1989
None in Medical Terminology
Middlesex Community College - Middletown, CT
Skills
• Resolving discrepancies (4 years)
• Data review (4 years)
• Excel proficiency (3 years)
• Computer competency (10+ years)
• Compiling data (4 years)
• Maintaining files Knowledge of Microsoft Outlook, Word and Excel Payroll knowledge of Aline cards and Garnishment Knowledge of the ADP system and Smart Compliance (4 years)
• Accounts Payable (2 years)
• Alzheimer's Care (10+ years)
• Dementia Care (10+ years)
• Hospice Care (8 years)
• Caregiving (10+ years)
• Home Care (10+ years)
• Meal Preparation (10+ years)
• Social Work (Less than 1 year)
• Case Management (10+ years)
• Hospital Experience (10+ years)
• Human Resources (2 years)
• Medical Records (5 years)
• Vital Signs (10+ years)
• Time management (10+ years)
• Microsoft Excel (4 years)
• English (10+ years)
• Microsoft Word (10+ years)
• Office experience (10+ years)
• Administrative experience (10+ years)
• Customer service (10+ years)
• Triage (7 years)
• Microsoft Powerpoint (2 years)
• Microsoft Office (10+ years)
• Patient Care (10+ years)
• Medication Administration (10+ years)
• Nursing
• Epic
• Medical Office Experience
• Medical Scheduling
• Insurance Verification
• Personal Assistant Experience
• Medical Terminology
• Office Management
• Medical Receptionist
• HIPAA
• Phone Etiquette
• Medical Billing
• Medical Coding
• EMR Systems
• Guest services
• Management
• Office manager experience
• Microsoft Outlook
• ICD-10
• Supervising Experience
• Cerner
• Laboratory Experience
• Workday
• Typing
• Microsoft Access
• Employee orientation
• Recruiting
• Patient care
• Home care
• Hospice care
• Medicare
• Business development
• Customer service
• Recruiting
• Workday
• Microsoft Access
• HIPAA
• Healthcare management
• Guest services
• Payroll
• Personal assistant experience
• Typing
• EMR systems
• Medical records
• Front desk
• Documentation review
• Medical terminology
• Office management
• Hospital experience
• Vital signs
• Medical office management
• Clerical experience
• Schedule management
• Accounts payable
Certifications and Licenses
First Aid Certification
Michelle Karen Mahone
July 2023 to January 2032
Assessments
Supervisory skills: Motivating & assessing employees — Proficient September 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Home health aide skills — Proficient
September 2020
Providing care to patients in a home setting
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient June 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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