Case Manager Iii
Resume:
Jennifer Kimmelman
************@**.*********.***
Spokane Washington *Relocating to Arlington, Texas
Professional Summary
I have held several different positions within the same company for 13 years. I started out as a practicum student during college as a volunteer on the crisis line and have worked my way up to being a case manager III for the long-term care department.
I am a Compassionate and dedicated case manager with excellent skills in communication, supportive
listening, writing, and research. I am empathetic towards individuals in crisis and familiar
with a variety of organizations that provide financial, medical, and personal assistance to clients who are aging or disabled or need short-term assistance.
I am Cooperative and patient when handling difficult situations. I want to bring the skills I have learned over the last 13 years to a new position in Texas.
I have held several different positions within the same company for 13 years.
Education
Whitworth University
Bachelor's Degree
Bachelor of Liberal Studies
Social Services
June 2016
Spokane Falls Community College
Associate of Applied Science
Social Services
June 2013
Experience
Community First Choice + Community Options Program Entry System Waiver (CFC+COPES) Case Manager III
Frontier Behavioral Health Spokane Washington
November 2022 – current
Conducted Face-to-face assessments to determine clients' functional eligibility and to build an individualized care plan to allow the client to remain in their home
Maintained a working knowledge of local Resources for clients who are in need.
Connected clients with community resources
Worked with adult protective services, police, fire and other emergency and community resources as needed to ensure the client is safe and cared for
Authorized payments to caregiving agencies and other vendors in Provider One
Advocated on client’s behalf, assisted them with connecting with services within the community
Assisted Supervisors with training and oversight of new staff. Took new staff to clients’ homes to train them in how to conduct the assessment,
. Maintained knowledge of changing policies at the state and local level. Assisted with training new staff on these policies.
Attended weekly trainings with our case manager III and new hires to stay up to date on where the new hires are at and to ensure I am up to date on how procedures are changing.
Community First Choice + Community Options Program Entry System Waiver (CFC+COPES) Case Manager II
Frontier Behavioral Health Spokane Washington
January 2018- November 2022
Conducted Face-to-face assessments to determine clients' functional eligibility and to build an individualized care plan to allow the client to remain in their home
Authorized payments to caregiving agencies and other vendors in Provider One
Advocated on client’s behalf, assisted them with connecting with services within the community
Worked with adult protective services, police, fire and other emergency and community resources as needed to ensure the client is safe and cared for
Information and Referral Specialist -Eastern Washington 211
Frontier Behavioral Health Spokane Washington
February 2016- January 2018
Provide referrals to callers to help get them connected with resources for housing, basic food, utility assistance ECT.
Attend community events to promote our call center and make connections with other community providers
. Helped update the database to make sure we are providing the most accurate resources in our region.
Awards & acknowledgments
Built strong rapport with clients, their caregivers, and other support.
I have been on the Frontier Behavioral Health Safety Committee for 5 years.
I was on the DEI committee for 2 years.
I have maintained my Agency Affiliated Counselor Certification every year.
Child Care AID
Saint Charles Catholic School Spokane, Washington
May 2016 -February 2016
Prepare and give the children snacks.
Plan the week’s class and group activities and homework time for the group.
Help children prepare to go home and clean the classroom at the end of the day.
Crisis Telephonist – First Call For Help
Frontier Behavioral Health Spokane Washington
October 2012-Febuary 2016
Provide supportive listening to callers who are experiencing a mental health crisis.
Refer callers to their clinicians, Crisis response services and other agencies if needed
Provide Information and Referral after hours for 211.
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