Brittany Mercado
Master of the custodian arts.
North Baltimore, OH 45872
**************@*****.***
Professional Summary
• Pleasant and friendly attitude custodian with experience of 4+ years in disinfection and cleaning using the appropriate chemicals and equipment. Seeks for an opportunity to maintain a sanitary working environment by providing cleaning, maintenance, and repair services Willing to relocate: Anywhere
Work Experience
Custodian/Maintenance
The D.S. Brown Company-North Baltimore, OH
October 2023 to Present
• Sanitize and cleaned equipment and surfaces with solvents.
• Mix cleaners and solvents to prepare cleaning solutions according to specifications.
• Srub toilets from top of basen to the bottom base.. clean walls, scrub the floors, bathroom urinals and bathroom doors, mop all the floors to keep black marks removed.
• Dust and wipe down decorative structures, baseboards, wood work and common surfaces including fans and ceilings with small fuck holes.
• Cleaned and polished furniture and fixtures.
• Orders the cleaning supplies and all paper products for the company.
• I change the batterys in the sinks paper towel holder and the toilets when they are low.
• Forklift certification.
• OSHA 10
• Drive to pick up forklift to dump the garbage cans in to the big hopper.
• Cleans offices and replenished consumables dumping personal garbage cans and wiping down desks and screens.
Home Health Aide Provider
Home Health-Findlay, OH
September 2019 to December 2023
• Encouraged client to do things alone to promote independence.
• Promoted activities of daily living by assisting with dressing, grooming and bathing.
• Identified changes in clients health or needs to nurse on duty.
• Monitored prescribed exercise plans and documented progress or challenges.
• Maintained patient records and reported notable observations to supervisor and case manager.
• Checked and documented patient vitals.
• Prepared and served all three meals as well as snacks.
• Performed variety of duties as requested by client, such as obtaining household supplies and running errands, paying bills, feeding animals, tending to outside of house, grocery shopping.
• Changed bed linens and completed laundry tasks to maintain comfortable living quarters.
• Transported client in my vehicle and served as support person for doctors' appointments.
• Applied topical treatments and administered massage therapy to alleviate physical discomfort on legs.
• Leveraged knowledge of wound care and infection-control standards when changing dressings.
• Administered and filled prescribed medications according to physicians' orders.
• Cleaned stoma on client, replacing and monitoring to ensure clean colostomy bags were correctly placed on abdomen to reduce leakage.
• Hoist trained.
• Turned client regularly, adjusting her body to help support comfort and preventing bedsores.
• Provided catheter care by emptying and recording intake.
• Followed procedures regarding infection prevention and control and handling of hazardous waste. Assistant Store Manager
Circle K-Findlay, OH
January 2016 to June 2019
• Coached employees on customer service and selling techniques.
• Directed employee tasks and time management, improving customer experiences.
• Led floor sets following plan-o-grams to update store appearance.
• Held employees accountable and corrected issues to achieve high standards.
• Taught loss prevention practices and policies to minimize shrink.
• Achieved high per customer sales to meet company expectations.
• Highlighted sale items and promotions with proper signage and displays.
• Created work schedules to maintain top-quality customer service and lower labor costs.
• Helped set team performance standards to reach company sale goals.
• Maintained organized store environment for customer and employee health and safety.
• Provided performance feedback and coaching to employees.
• Assisted in recruiting process, hiring and retaining top talent.
• Used proven customer engagement techniques to increase sales.
• Prepared staff work schedules and assigned specific duties.
• Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
• Monitored suppliers to ensure that efficiently and effectively provide needed goods and services within budgetary limits.
• Planned store layouts or designed displays.
• Set prices and credit terms for goods and services, based on forecasts of customer demand.
• Managed movement of goods into and out of production facilities to ensure efficiency, effectiveness and sustainability of operations.
• Placed store order, and put store order away, always using FIFO.
• Documented roller grill waste.
• Documented all cigarettes were counted and accounted for.
• Counted and took prior days shift deposits to bank while picking up change to break down for the safe.
• Filled atm with correct money every morning.
• Watched security camera footage to eye out any miss rings and to look for theft.
• Handled employee discipline and termination according to company policies.
• Coordinated employee schedules according to staff availability and processed time-off requests.
• Tracked store inventories and replenished products according to demand.
• Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
• Scheduled equipment cleanings, maintenance and repairs and ordered new equipment and tools.
• Facilitated month-end closing processes, invoicing and journal entries. Education
Associate's degree in Business Management
Cornell College - Mount Vernon, IA
June 2012 to January 2014
Skills
• Retail sales
• Hotel experience
• Budgeting
• Cash handling
• Guest Satisfaction
• Driving
• Hospitality Management
• Planograms
• Infection Control Training
• Cleaning
• Pricing
• Manufacturing
• Productivity and Time Management
• Catheter Care
• Leadership
• OSHA Safety Requirements
• Conscientious and Detail-Oriented
• Sales
• Company Quality Standards
• Store management
• Janitorial experience
• Management
• Cash management
• Laundry
• Safe Chemical Handling
• Customer service
• Merchandising
• Safety Standards
• Specialty Deep Cleaning
• Home Care
• Hospitality
• Facility and Site Cleaning
• Restaurant experience
• Forklift
• Floor care
• Serving
• Journal Entries
• Custodial Experience
Certifications and Licenses
Driver's License
Food Handler Certification
AED Certification
Non-CDL Class C