Customer Service Event Planning
Resume:
Contact
Phone
Address
ROMEL GUY
EXPERIENCE
PROFESSIONAL SUMMARY
***********@*****.***
Lydford P.O.
St. Ann
Jamaica
To seek employment within an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. In addition, to obtain a position within the company that promotes quality products and services and provides me with the opportunity to meet and exceed assigned goals.
RIU Negril 2022 - Present
Hard and Soft Skills
Communication
Customer Service
Teamwork
Integrity
Relationship Building
Organization
Time Management
Event Planning
Hosting
Dancing
Available upon request
References
English
Language
Entertainment Coordinator
Azul 2021 - 2022
Continuously interact with guests, coordinates, hosts and participate in all adult recreational activities.
Coordinate and operate sound & light equipment for events. Participate in guest checking and checking out procedure. Facilitating guest motivation and participation in individual and group events.
Being a constant source of information for guests and receiving guests’ comments, suggestions and reactions to the resort. Engage others and perform (dance, host, disc jockey duties) with a consistently high level of energy, commitment and enthusiasm. Train new staff and host wedding activities and receptions at the resort. Choreographed performances and event planning
Record, report and solve guests' issues.
Instruct or coach guests in exercise activities, demonstrate techniques and form, observe guests and explain to them corrective measures to improve their skills.
Entertainment Coordinator
Identified the guests' requirements and expectations for each event. Liaised with vendors, exhibitors and stakeholders during the event planning process to ensure everything is in order. Managed all event set-up, tear down and followed-up processes. Maintained event budgets and submitted reports.
Booked venues/certain spaces on the resort, entertainers, photographers and scheduled speakers.
Conducted final inspections on the day of the event to ensure everything adheres to the guests' standards.
Assessed an event’s overall success and submitted findings. Socialized with resort guests and assisted with their everyday needs. EDUCATION
4 CSEC Subjects
Physical Education 1
Mathematics 2
English Language 2
Social Studies 3
Crop Production (Certified)
Event Production (Certified)
City & Guilds (Level 3)
Ferncourt High School 2011 - 2016
Harmony 2020 - 2021
Dancer
Showed up on time and prepared well for auditions, rehearsals, photoshoots, promotional events, as well as shows at hotels.
Followed the instructions of the choreographer and practiced required dance routines. Conducted research on different dance styles and techniques. Maintained good relationships with fellow team members, the instructor and senior staff. Flow 2019
Promotion/Customer Service Representative
Attended to the needs of subscribers/customers as required. Welcomed and disseminated information to customers. Maximized revenue generating opportunities through signing up of new customers and up-selling to existing customers.
Received and posted customer payments.
Took ownership of customer service issues to ensure resolution to the company’s standards. Performed efficient handling and resolution of customer queries. Mother's Enterprise 2018 - 2019
Baker/Server
Measured and combined ingredients and using mixers, blenders, heat sources and other equipment to make baked goods, such as bread, dough for patties, etc.
Cleaned and restocked workstations and ensured that all equipment is sanitized and prepared for the next shift. Maintained a positive, empathetic, and professional attitude toward customers at all times. Responded promptly to customer inquiries and served orders to customers from the counter.
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