Customer Service Assistant Manager and server
Resume:
Kemauri Young
Murfreesboro, TN *****
************@******.***
Professional Summary
I am committed to diligently pursuing my goals and demonstrating my worthiness of the rewards I earn. For me, maintaining accountability for my responsibilities is of utmost importance. I have extensive experience performing at formal events, where I strive to bring my singing to life with passion and dedication.
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Assistant Manager of Customer Service
Kroger-Murfreesboro, TN
December 2024 to March 2025
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Implemented new scheduling system that optimized staff allocation and reduced labor costs by XX%
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Created training materials and conducted training sessions for new hires on company policies and procedures
• Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Implemented cost-saving measures such as energy-efficient practices or waste reduction initiatives resulting in savings of XX%
• Collaborated with marketing department on promotional activities to drive foot traffic and increase sales revenue by XX%
• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Developed employee schedules based on business needs while optimizing staffing levels during peak hours
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
• Coordinated special events or promotions within budget constraints while exceeding customer expectations
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Increased overall store profitability by analyzing product performance data & adjusting pricing/ markdowns accordingly
• Implemented customer loyalty programs resulting in a XX% increase in repeat business
• Collaborated with the management team to develop and implement operational policies and procedures
• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
• Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
• Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
• Collaborated with vendors to negotiate favorable pricing terms resulting in cost savings of XX% Dollar General key holder
Dollar General-Murfreesboro, TN
November 2022 to December 2024
• Managed opening and closing procedures, ensuring the security of the store and adherence to company policies
• Supervised a team of XX sales associates, providing guidance and support to maximize productivity
• Trained new employees on store operations, product knowledge, and customer service standards
• Maintained accurate cash handling procedures, including register counts and deposits
• Assisted in visual merchandising efforts to create an appealing shopping environment for customers
• Resolved customer complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction
• Collaborated with management to develop strategies for achieving sales targets and improving overall store performance
• Monitored inventory levels regularly, identifying trends and making recommendations for restocking or reordering products as needed
• Implemented loss prevention measures to minimize theft or damage to merchandise Cast Member
Chuck E. Cheese-Tennessee
July 2021 to August 2022
• Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
• Planned and executed memorable birthday parties for children of various ages, ensuring a fun and engaging experience
• Collaborated with parents to customize party themes, games, and menus based on their preferences and budget
• Engaged children in interactive games and activities to keep them entertained throughout the party duration
• Provided exceptional customer service by promptly responding to inquiries from parents regarding party details or special requests
• Effectively managed time during parties to ensure that all planned activities were completed within the allotted timeframe
• Maintained a safe environment by closely monitoring children's activities and addressing any safety concerns promptly
Server
Moe's Southwest Grill
April 2021 to July 2021
• Greeted customers and guests
• Prepared orders
• Bussed tables
• Swept, mopped, and prepared for diners, guests and customers
• Served meals
• Greeted customers
• Handled money
Education
Bachelor's degree in Psychology and sociology
University of Memphis
August 2023 to Present
High school
Blackman High School - Murfreesboro, TN
August 2019 to May 2023
Skills
• Cleaning (3 years)
• Customer service
• English
• Cash handling
• Case Management
• Merchandising
• Singing (5 years)
• Organizational Skills
• POS
• Staff training
• Leadership
• Planograms
• Retail Management
• Busser
• Serving (3 years)
• Time Management
• Fluent
Certifications and Licenses
Food Handler Certification
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