Customer Service Data Entry

Keshia L. Footman

Boynton Beach, FL ***** 561-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Dedicated administrative professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

SKILLS

Rapid learner

Conflict resolution proficiency

Effective communication abilities

HIPAA compliance

Patient confidentiality

Patient registration

Insurance verification

Customer service

Active listening

Crisis response

Critical thinking

Data entry

WORK HISTORY

ER REGISTRATION CLERK 06/2023 to 11/2024

King's Daughter Med Cntr Brookhaven, MS

Consistently exceeded performance metrics for speed, accuracy, and customer service in ER registration role.

Proactively identified areas for improvement in registration processes by regularly reviewing existing protocols, suggesting modifications as needed

Registered new and existing patients for medical treatment using Meditech system.

Processed outpatient lab requests and x-rays efficiently.

Verified patient insurance through iPas to ensure coverage.

Managed patient payments and co-pays with accuracy.

Maintained adherence to HIPAA compliance and confidentiality standards.

PAYROLL COORDINATOR 10/2023 to 04/2024

Neuro Behavioral Hospitals Boynton Beach, FL

Verified and submitted timekeeping information for accurate and efficient payroll processing using KRONOS/UKG

Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.

Revised payroll records to accurately document deductions for benefits, personal taxes, and garnishments

Address inquiries and analyze all payroll-related discrepancies

Completed bi-weekly payroll for 200 employees.

BUSINESS ANALYST 10/2021 to 09/2022

Guardian Recovery Network Delray Beach, FL

Performs largely without supervision while ensuring clear communication with team members through written and verbal methods as necessary

Processed extensive numerical and written data

Effectively recorded financial data within both existing and newly developed databases.

Streamlined and revised spreadsheets to maintain balanced records across various facilities

OFFICE MANAGER 08/2016 to 09/2021

J&R Care Finders Boca Raton, FL

Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Provided exceptional customer service when addressing client inquiries or concerns in person, via phone calls or email correspondence.

Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.

Processed weekly payroll for 150+ contractors and salaried staff for multiple offices

ACCOUNTING CLERK II 06/2012 to 08/2016

A Better Process, Inc. Boca Raton, FL

Input high volume of monthly invoices with consistent accuracy.

Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.

Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.

Identified and resolved internal accounting variances, promoting data accuracy.

EDUCATION

High School Diploma 1991

Santaluces Community High School, Lantana, FL

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KF

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