Customer Service Care

Aster Misgna

Silver Spring, MD *****

Tel. 240-***-****/ 240-***-**** Email: ************@*****.***

Professional Summary

Maryland Certified Nursing Assistant with extensive experience in customer care and personal assistance. Compassionate, caring individual who works well under pressure and able to demonstrate professionalism in any situation. Eager to work in a hospital to use my clinical skills and find opportunities for professional growth.

Skills

●Personal and comfort care for children and elderly adults

●Clinical assessment: vital signs, skin checks, urine testing

●Strong interpersonal and customer service skills

●Cash management

●Problem solving and prioritizing

●Solid technology skills

●Multilingual in Tigrinya, Amharic, English and Arabic

Professional Experience

7-Eleven

Sales Associate Feb 2019 – Sept 2024

●Provide prompt, efficient and courteous customer service

●Aid in maintaining a clean, customer friendly environment in the store

●Ring customer sales on an electronic cash register

●Receive cash from customers and give correct change

●Perform all regular cleaning activities

●Organize and restock groceries and merchandise

●Forecast, order supplies and receive merchandise

●Train co-workers how to use the cash register, cook and stock the store. other tasks that are included on job assignments

Family Caregiver

Caregiver 2004 - 2017

●Cared for elderly family member

●Glucose checks

●Helped with bathing, dressing, feeding

●Also cared for children

Caregiver Saudi Arabia

Babysitter 1997 – 2004

●Provided loving care to children, including feeding, personal services, entertainment and problem solving

●Ensured safe environment

●Reported to parents and managed concerns

Education

CNA (Certified Nurse Assistant)

Montgomery College, Takoma Park 02/2024 – 05/2024

●Clinical training at Autumn Lake

CMA (Certified Medical Assistant)

Montgomery College, Takoma Park

09/2024 – 12/2024

Quiha High School Tigray, Ethiopia

Diploma, 1993

Certifications

Maryland CNA A00185387

American Heart Association BLS CPR 04/2025 - 04/2027

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