Human Resources Order Management
Resume:
CITLALI
ALVAREZ
*******.****@******.***
Roswell, New Mexico, US
www.linkedin.com/in/citlali-alvarez29
W O R K E X P E R I E N C E
P R O F I L E
Human Resources and Order Management professional with expertise in process optimization, SAP management, talent development, and continuous improvement. Skilled in metrics analysis, leadership, and cross-functional collaboration. Seeking to leverage my experience in a dynamic and growth-oriented environment.
Managed and tracked orders for storage machines and spare parts.
Coordinated with manufacturing and purchasing teams to meet customer requirements.
Conducted daily audits and process control evaluations to enhance operational efficiency.
Order Management & Business Controls Analyst IBM de Mexico
(Aug 2023 - Aug 2024)
E D U C A T I O N
UNIVERSIDAD DE GUADALAJARA
Bachelor’s Degree in Chemical Engineering
2015 - 2020
CERTIFICATIONS
Quality Management Systems ISO 9001
Yellow Belt Certification
Green Belt Certification
S K I L L S
SAP, Microsoft Excel, Power BI, SQL
Human Resources: Recruitment, talent
development, employee relations
Maintenance: Planning, process
improvement, Lean Manufacturing
Team Collaboration and Leadership
Metrics Tracking and Reporting
Problem-Solving and Decision-Making
English and Spanish Proficiency
Project Management
Critical Thinking
L A N G U A G E S
English
Spanish
Managed SAP transactions for maintenance,
warehouse, and purchasing operations.
Created and scheduled work orders, ensuring proper execution and compliance with maintenance plans.
Tracked and analyzed maintenance performance
metrics to optimize processes and minimize downtime. Collaborated with teams to ensure the availability of spare parts and efficient procurement planning.
Maintenance Planner Hershey Mexico
(Jan 2020- May 2021)
Coordinated recruitment, training, talent retention and engagement strategies.
Implemented initiatives to improve workplace culture and reduce turnover.
Conducted performance evaluations and career development plans.
HR Generalist Hershey Mexico
(May 2021 - Jan 2023)
Led Human Resources strategies across 10 states, managing talent development and personnel restructuring projects. Managed regional key performance indicators (KPIs) and talent development projects.
Developed partnerships with universities to attract top talent. Organized and executed the West Forum 2023 to boost employee engagement and development.
HR Region Coordinator Heineken Mexico
(Jan 2023 - Aug 2023)
Internship Training HR Hershey Mexico
(Oct 2019 - Jan 2020)
Supported operational process evaluations
and employee care initiatives.
Gained hands-on experience in employee
service and organizational development.
Validated and provided training on
operational process evaluations (StepUp
Cards).
Contact this candidate