Quality Assurance Customer Service

Tonya S. Walker

***** ****** *****, ***** ******, MS 38654 901-***-****) **********@*****.***

Profile

Motivated, personable business professional with a master's degree in business with a concentration in Healthcare Administration and foundation in Biology and Chemistry. Involved in laboratory compliances, the manufacturing facility and the quality initiatives for the microbiological functions in the lab. Interfaced with manufacturing employees, production planning, and peers in the Quality Organization and the lab in a fast-paced environment. Worked to identify HACCP initiatives, and GMP conformity in production process and laboratory performances. Possessing a good understanding of the essentials of safety and quality. Strong customer service experience and a background of achievement in supporting all levels of management and working to achieve quality assurance and driving food safety principles.

Experience

Q.A. SUPERVISOR IFF (FORMERLY DUPONT-DOW) 2017-PRESENT

Responsible for monitoring and maintaining quality and compliance targets.

Monitoring and auditing of products to elevate standards of quality.

Ensuring that all QA tests are carried out on time and in full.

Ensuring products comply with legislation and quality assurance codes.

Delivering presentation to an audience of manager level within the business.

Provide weekly and monthly reports to senior managers on performance.

Identify training needs and recommendations to improve customer satisfaction.

Keeping quality documentation up to date and accurate.

Making sure that all QA records, data, and information is available to managers.

Arranging the repair of all QA related equipment that is malfunctioning.

Responsible for the review and update of the programed quality plans.

Awareness of regulatory requirements and customer service expectations between departments.

Coordinating the investigation of customer complaints.

MICROBIOLOGIST/QC LAB TECHNICIAN DUPONT-DOW (FORMERLY SOLAE) 2002-2017

Conduct routine microbiological and analytical sample testing and process final results as requested by management.

Follow all laboratory manual policies, procedures, and instructions. Provide communications and reports to laboratory management as needed.

Perform all facets of laboratory testing including sample prep, testing setup, results recording and reporting.

Use of aseptic technique to weigh and plate samples. Accepts responsibility to test for Pathogens and Quality Indicator bacteria.

Autoclave usage, cleaning of laboratory equipment and maintaining supply inventories is mandatory.

QUALITY CONTROL SPECIALIST INTEGRA LIFE SCIENCES 2022-2024

Inspect and approve human tissue, materials, reagents, and supplies.

Create, maintain and inspect Material and Tissue Specification Sheets.

Ensure all received and approved human tissue, materials, reagents, and supplies are from approved suppliers.

Receive and review all required in-processing testing results.

Perform Environmental Monitoring/Personnel Monitoring. Review and document results.

Perform all inspections needed to ensure tissue is properly distributed.

Ensure work orders and other information needed for billing/payments from QC are completed in real time and accurately.

Prepare trends and graphs.

Maintained and provided quality control related metrics to management.

Assisted in creating/revising policies, procedures, specifications and forms for the Quality Control department.

Education

MASTER OF BUSINESS ADMINSTRATION IN PUBLIC HEALTH 2010-2013

WALDEN UNIVERSITY

BACHELOR OF SCIENCE IN BIOLOGY AND MINOR IN CHEMISTRY 1992-1994

UNIVERSITY OF HOUSTON

Skills & Abilities

Great Communicator

Critical thinking, decision-making, and problem-solving skills.

Planning and organizing.

HACCP/FSMA/GFSI knowledgeable

Analytical

Conflict resolution

Self-motivated/self-reliant

Assertive when necessary

Attention to detail

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