Project Manager Customer Relations

san pedro sula, cortes 211**-****-**** **********@*****.*** WWW: Bold Profile

JOEL GALO

Accomplished business leader with a proven track record at Swiss Cooperation, adept in project planning and customer relations. Spearheaded multiple projects, enhancing team coordination and customer satisfaction. Renowned for relationship building and keen attention to detail, significantly boosting client base and operational efficiency. Offering solid foundation in business principles and keen ability to learn and adapt within dynamic environment. Brings focus on operational efficiency and strategic planning, combined with skills in financial management and project coordination. Ready to use and develop analytical and organizational skills in [Desired Position] role. PROFESSIONAL

SUMMARY

SKILLS ● Customer relations ● Project planning

● Customer satisfaction ● Keen attention to detail

● Small business operations ● Project planning and development

● Negotiations ● Customer engagement

● Relationship building ● Team supervision

● Team coordination

OWNER 01/2021 to 03/2025

Natural, San Pedro Sula, Honduras

PROJECT MANAGER 07/2017 to 01/2021

Swiss Cooperation, San Pedro Sula, Honduras

WORK HISTORY

● Managed day-to-day business operations.

Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

●

Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

●

Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

●

● Consulted with customers to assess needs and propose optimal solutions.

● Trained and motivated employees to perform daily business functions. Implemented marketing strategies to increase brand awareness and attract new customers.

●

Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

●

● Planned, designed, and scheduled phases for large projects.

● Met project deadlines without sacrificing build quality or workplace safety. Established effective communication among team members for enhanced collaboration and successful project completion.

●

Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.

●

FLOOR SUPERVISOR 05/2014 to 10/2017

Allied Global, San Pedro Sula, Honduras

JUNIOR MANAGER 12/2011 to 03/2013

Fruvetsa, San Pedro Sula, Honduras

TELEMARKETER 08/2011 to 12/2011

KM2, San Pedro Sula, Honduras

Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.

●

Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.

●

Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.

●

Boosted sales through effective merchandising strategies and attention to product placement on the floor.

●

Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.

●

● Reported project results to senior project manager. Optimized inventory control processes, minimizing stock discrepancies and maximizing cost savings.

●

Established efficient workflows within the team by utilizing task delegation techniques based on individual strengths and skills.

●

● Streamlined office operations for increased efficiency and reduced overhead costs.

● Managed a high volume of calls daily while maintaining professionalism and efficiency.

● Completed daily and weekly sales reporting using assigned tools.

● Answered calls, took messages, and transferred calls to correct individuals.

● Followed up with customers to solicit further sales.

● Completed daily cold calling and outreach to build sales pipeline. Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.

●

Generated new leads through targeted cold calling efforts, expanding the company''s client base.

●

Unitec, San Pedro Sula, Honduras

Marketing And International Bussiness, 06/2017

EDUCATION

● Degree Awarded with [Honors]

English:

Full Professional

Spanish:

Native or Bilingual

LANGUAGES

Contact this candidate