Front Desk Client Success

UCHEGBU, FRANKLIN CHIBUEZE

Owerri, Imo State, Nigeria

Email: **********@*****.*** Tel: +234 816-***-**** LinkedIn: https://www.linkedin.com/in/franklin-uchegbu-4b960b343/ SUMMARY

Adaptable and results-oriented computer science professional with a strong background in customer support, technical operations, and administrative roles across banking, hospitality, and educational sectors. Proficient in MS Office, internet applications, and customer relationship management (CRM) tools. Recognized for dedication to organizational objectives, teamwork, and maintaining high standards in customer service and operational efficiency. AREAS OF EXPERTISE

Customer Relationship Management

Technical Support & Troubleshooting

Front Desk & Administrative Operations

Client Success & Support

Banking & Financial Transactions

Educational Training & Development

PROFESSIONAL EXPERIENCE

Dynamic Recruitment Consulting

Client Success Support

New York, USA 2024

Deliver tailored support to clients, facilitating smooth onboarding and resolving inquiries to ensure high satisfaction rates.

Utilize CRM tools to maintain detailed records and provide strategic insights that enhance client experience.

Chikum Microfinance Bank

Teller

Owerri, Imo State, Nigeria 2022 – 2024

Managed customer transactions with precision, maintaining accurate records and balancing cash for efficient financial operations.

Developed rapport with clients, addressing inquiries and guiding them through banking processes to improve customer retention.

NYSC – Government Secondary School Abua

Computer Studies Teacher

Rivers State, Nigeria 2023 – 2024

Instructed students in computer studies, fostering a positive learning environment and enhancing students' technical skills.

Developed lesson plans, prepared instructional materials, and assessed student performance to drive engagement and academic success. Shedimo Investment Ltd

Company Secretary/Front Desk Representative

Lagos, Nigeria 2020 – 2022

Oversaw daily front desk activities, provided administrative support, and maintained organized records, contributing to operational efficiency.

Acted as the primary point of contact for clients, managing communications and ensuring a seamless client experience.

MG Continental Hotel & Suites

Porter

Owerri, Imo State, Nigeria 2019 – 2020

Assisted guests with check-in processes and provided essential information, fostering a welcoming and supportive environment.

Christo Computer Business Venture

Computer Operator

Federal Polytechnic Nekede, Owerri 2017 – 2019

Managed technical operations including data entry, troubleshooting, and software applications, supporting high-volume customer service needs. Adanweze Computer Institute

General Manager

Izombe, Oguta, Imo State, Nigeria 2015 – 2017

Led operations, supervised staff, and implemented training initiatives to enhance service quality and ensure customer satisfaction.

EDUCATION

Higher National Diploma (HND), Computer Science

Federal Polytechnic Nekede, Owerri, Nigeria 2019 – 2021

National Diploma (ND), Computer Science

Federal Polytechnic Nekede, Owerri, Nigeria 2016 – 2018

Diploma in Desktop Publishing

Pakings Computer Institute, Owerri, Nigeria 2013 – 2014 CERTIFICATIONS & SKILLS

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

Skilled in general computer applications and CRM tools

Quick learner with adaptability to new technologies and applications

Strong interpersonal, communication, and problem-solving abilities PERSONAL VALUES

Integrity, Respect, Honesty, and Team Collaboration HOBBIES

Reading, Networking, and Technology Exploration

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