Customer Service Administrative Support
Resume:
TERESA JOHNSON
PROFESSIONAL SUMMARY
Talented administrative professional with background in accounting, finance, and medical terminology. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software. Goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Highly organized and detail-oriented with more than 10 years’ experience supplying thorough, organized administrative support to upper management.
SKILLS AND STRENGTHS
Create and maintain Facebook pages and groups
Proficient in 10-key
Proficient in email correspondence
Proficient in planning numerous events
Proficient in QuickBooks accounting software
Proficient with Microsoft Office 365 (Excel, Word, Outlook, Publisher, Power Point, Teams) Quickly learn tasks that are needed to perform the jobs asked of me Scheduling appointments and work schedules
Strong customer service skills in many aspects including complaints Strong data-entry skills as use this on a daily basis at work, home, and organizations I belong to Strong multi-tasking and delegating skills as needed in being a Law Enforcement dispatcher Strong organizational and filing skills
Use of multi-line telephone systems
Very strong work ethic passed down from my father and mother WORK HISTORY
Secretary
01/2025 to present
Romans, Wiemer, and Associates
1910 N Lincoln Ave, York NE 68467
Answer multi-line phone system
Process outgoing mail
Type envelopes for tax clients
Call clients to advise taxes are ready for signatures Setup daily appointment files
Process 1099 and W2 information for Payroll clients Clerical duties as asked
Enter financial report information as needed
Create and enter billing information for monthly clients 2
Volunteer helper
01/2025 to present
Blue Valley Community Action
3401 N Lincoln Ave, York NE 68467
Cashier
Answer phones
Clerical duties as needed
Sort donations as well stocking shelves and hanging clothing with donation items Other duties as asked
Shopper/Delivery Driver
09/2024 to present
Door Dash
303 2nd St, San Diego, CA 92108
Completed necessary food safety certification training Conduct routine maintenance on delivery vehicle to ensure safe and efficient operations Deliver orders from local restaurants and stores, achieving a 97% on-time delivery rate Handle customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
Independently manage scheduling and optimize route planning, reducing wait time and increasing earnings by 7% over 6 months
Maintain detailed records of earnings and expenses, complying with self-employment tax Navigate routes using Google maps
Notify customers of delays to decrease calls to customer support Obey traffic laws and follow established traffic and transportation procedures Provide excellent customer service, resolving issues on-the-spot and ensuring a positive experience for all customers Safely drive vehicle to complete deliveries, ensuring timely delivery across different urban layouts Successfully deliver food and retail items while maintaining high customer satisfaction Verify deliveries against instructions prior to delivering to customers Payoff & Reinstatement Intake Clerk Fees & Costs Clerk 05/2023 to 08/2024
McCarthy Holthus
2763 Camino del Rio S, San Diego, CA 92108
Donna Hopkins, Supervisor
Assist customers and servicers via telephone and email Interact and help customers with questions
Give customers information regarding their Foreclosure loans Handle customer complaints in a calm, professional manner Enter data into IDS and BKLPS systems to start quote processes Diagnose, assess, and resolve problems or issues
Multitask with exceptional organizational skills
Work using Microsoft Office programs (Word, Excel, Outlook, Teams, Publisher, and Power Point) Cross train in other areas as needed
Work extended hours as needed
3
Follow HPPA laws
Communicate between departments, clients, lenders, and attorneys using phone systems, emails, intercom messaging, and TEAM chats
(ASI Employee Services), Customer Service Representative 01/2023 to 04/2023
Southshore Companies
3000 Enterprise Ave, York NE 68467
Krystal Suhr Supervisor
Assist customers and business partners via telephone and email Interact and help customers with questions
Give customers information about products and services Handle customer complaints in a calm, professional manner Diagnose, assess, and resolve problems or issues
Monitor progress of delivery routes
Scan haul-away pods, verify stamps, and process changes or cancellations to delivery orders Ability to thrive under pressure while delivering solutions that exceed customer expectations Multitask with exceptional organizational skills
Work using Microsoft Office programs (MS Project, Word, Excel, and Power Point) Cross train in other areas as needed
Work extended hours as needed
Homemaker Companion/Lifeline Coordinator/Biller
07/2019 to 10/2022
York General Home Health and Home Care Plus
2319 N Lincoln Ave, York NE 68467-1001
Jan Bresnahan, Direct Supervisor
Perform tasks within our clients homes as requested and within the scope of practice which includes cooking, cleaning, and running errands
Installing and maintaining Lifeline equipment for current subscribers Providing information and answering questions for prospective Lifeline subscribers Ordering and maintaining Lifeline equipment and supplies Maintaining Lifeline subscriber paperwork
Monthly Lifeline billing process, to include ACH processing through Cornerstone Biz Connect and QuickBooks Process daily payments for the Immunization Clinic, Lifeline, and Home Care Plus as needed Verifying daily patient visits by staff for time and charge accuracy Verify Medicaid Waiver billing in the EVV/Tellus system as needed Check and respond to emails and “webbies” as needed Sort daily mail as needed
Scan and upload documents as received via USPS mail and/or fax into QuickBooks and ClearCare systems Make collection phone calls as needed to private pay clients who are in arrears Create and run reports from various computer systems as needed Monthly billing for Home Care Plus using the ClearCare system Maintain and submit company and roster billing for flu shots during special clinics in the fall Act as a back-up for answering phones when the office manager is unavailable. Assist other staff as needed with daily requests with clients 4
Resident Ambassador
03/2018 to 08/2018
Midwest Covenant Home
615 E 9th St, Stromsburg NE 68666-4053
Mark Demers, Direct Supervisor
Create computerized forms/documents as needed and requested Make and schedule resident appointments; both medical and personal Running errands for residents and staff as needed
Taking residents to appointments and shopping using a car, van, or handicap bus Working with residents on a daily basis
Taking resident’s inventory when there is a new admission Taking final resident’s inventory upon dismissal or death Working with resident’s family as needed
Working with supervisor in doing mental assessments on residents as needed Working with other departments in the facility to make sure that the residents’ needs are met Interacting with residents on a daily basis and as needed Communications/Dispatcher
03/2004 to 03/2018
York Police Department
315 N Grant Ave, York NE 68467-3653
Sandra Reed, Direct Supervisor
Determine nature of required assistance, location, and other pertinent information Dispatches required units according to standard operating procedures Explains court process to citizens and various city ordinances and statutes Keeps track of responder's locations and anticipates additional needs Maintains records of radio transmissions and telephone calls Monitors, receives calls, and broadcasts on multiple radio frequencies Performs other work which is consistent with the essential functions of the job Provides pre-arrival medical instruction based on prescribed protocols Provides support and receives requests for information from Fire, Law Enforcement, Criminal Justice and other authorized persons on a city-wide basis
Receives and maintains sensitive information in a discrete and professional manner by maintaining confidentiality Receives fire and burglar alarms by direct lines
Receives requests for police, fire and other emergency services by telephone or radio Records pertinent information including nature of complaint, responders assigned, and disposition Serves as information desk, giving information to the public and answering inquiries Transmits information by radio or telephone
Types and files a variety of forms and other documents in support of the public safety mission Utilizes computer terminal to access and retrieve information related to motor vehicle registration, driver's licenses, criminal history, stolen vehicles, stolen articles, wants and warrants, and similar data
*NO LONGER IN BUSINESS
Account Manager
01/1999 to 07/2010
Johnson Family Taekwondo Center
5
505 N Lincoln Ave, York NE 68467-9605
Account receivable and payable duties using QuickBooks accounting software Teach Tiny Tigers Taekwondo (white through camo belts) Make collection calls to customers and turn over to collection agency as needed Plan and coordinate testing for next belt level for all students and parents Plan and coordinate area tournament
Plan and coordinate fund raisers for Special Olympics and St Jude Children’s Hospital EDUCATION
Course of Study: Deacon Ministry, Religion, and Theology Dates: Attended on-line courses as my free time allows; no degree at this time as I have not been taking classes for a while School: C hristian Leaders Institute – Spring Lake, MI Course of Study: Prerequisites in nursing; no degree as the courses were basic core Dates: Possibly 1995
School: Bellevue University – Bellevue, NE
Course of Study: Associate of Science in Practical Nursing Dates: 09/1982 to 09/1983
School: Southeast Community College Education Square – Lincoln, NE REFERENCES
Work related
Deb Franz
Midwest Covenant Home, Activities Assistant
802 Commercial St, Stromsburg NE 68666
Su Hunter
Retired Psychologist
Retired Army Veteran
239 Big Phoenix Mountain Rd, Warrensville NC 28693
Pastor Lance Loven
New Heights Assembly of God Church
1522 S Grant Ave, York NE 68467
Frank Serna, Jr
Southshore Companies, Warehouse Supervisor
520 N East Ave, York NE 68467
6
Personal related
Deb Franz
802 Commercial St, Stromsburg NE 68666
Brandon Deschner
709 N Platte Ave, York NE 68467
Su Hunter
Retired Psychologist
Retired Army Veteran
239 Big Phoenix Mountain Rd, Warrensville NC 28693
Dave Seggerman
PO Box 393, Fairmont NE 68354
Karen Snodgrass
1438 Maine Ave, York NE 68467
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