Customer Service Human Resources

AMANDA

AUBREY

B U S I N E S S P R O F E S S I O N A L

+229 - 646 - 0833

*************@*****.***

Georgia

www.linkedin.com

W O R K E X P E R I E N C E

P R O F I L E

PERFORMANCE DRIVEN, STRATEGIC LEADER WITH A STRONG BACKGROUND IN SALES, MANAGEMENT, AND OPERATIONS.

EXPERIENCED BUSINESS OWNER, CUSTOMER SERVICE EXPERT, AND HUMAN RESOURCES SPECIALIST WITH A PROVEN ABILITY TO BUILD HIGH-PERFORMING SALES TEAMS, OPTIMIZE BUSINESS OPERATIONS, AND DRIVE REVENUE GROWTH. ADEPT AT

WORKING ON-SITE AND REMOTELY, DELIVERING SOLUTIONS TO ENHANCE CUSTOMER SATISFACTION, COMMITTED TO

OPTIMIZING EFFICIENCY, AND DELIVERING SOLUTIONS.

Negotiate in depth contracts on title loan terms and conduct CVA’s to determine the value of automobile Expanded total accounts by 30% and revenue 50% in

Q2, maintaining a yearly growth rate of15%

Ensure customer satisfaction, manage HR processes

including scheduling, payroll, and procurement.

Onboard, mentor and coach staff effectively in a

performance driven work environment.

Oversee business operations ensuring growth and

conduct training on Docebo and Oracle.

Create and manage the marketing budget, ensuring

efficient allocation of resources and optimizing ROI Utilize remote collaboration tools to coordinate

virtual meetings and manage digital correspondence Lead, mentor, and manage a high-performing sales

team to produce upscale venues and negotiate

travel packages ensuring profound customer service Process invoices, track expenses, and maintain

financial records by utilizing SAAS.

RVP, CSM

TITLEMAX

OPERATIONS MANAGER, 2019-2025

AMERICA TRAVEL, (REMOTE)

E D U C A T I O N

FLORIDA REAL ESTATE

Online course

Real Estate License

2008

2006-2008

VALDOSTA TECH COLLEGE

Associate of Arts in

BUSINESS

GPA: 3.8 / 4.0

S K I L L S

Account Management

Problem Solving & Critical Thinking

CRM, SAAS (Salesforce, Excel,

Quickbooks, ChatGPT, Oracle,

Slack)

Time Management & Organization

Leadership & Team Development

Effective Communication

Customer experience Expert

C E R T I F I C A T E

R E F E R E N C E

Pat Ronacher

America Travel/Retired CEO

Phone: 727 - 437 - 4319

Email : ***********@*****.***

COURSERA ONLINE

SALESFORCE

TURBO TAX

PRO AGENT

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