Development Specialist Case Management

Hattie Durham

*** ***** **** *******, **, ***** 901-***-**** *********@*****.***

Summary of Qualifications and Related Training

Served the citizens of Fayette County as a Workforce Development Specialist for over 13 years. I have developed relationships with employers, educational institutions and WIOA to provide life-changing opportunities for our clients. Relevant training includes Successful completion of Job Development Strategies for Adult Programs, Case Management Strategies for Adult Programs, Understanding the WIOA Common Measures, and Understanding the ABC’s of WIOA Common Measures. Provided true one-stop-shop service to clients by working with them from the initial visit to completion of their training, education and employment program.

Related Experience and Skills

15 plus years of coaching clients on how to search for job openings, develop effective résumés and participate in mock and other interview strategies

Skilled at conducting initial interviews, developing career plans, recommending educational opportunities, development prepare clients based on specific employer needs or preferences.

Provide budgeting, scheduling and other life skill counseling and coaching

Skills

Staff Recruitment & Retention

Employee Relations

Communicate clearly both verbally writing.

Training & Development

Performance Management

Organizational Development

MS Office (Word, Excel, PowerPoint, Access, Outlook)

Professional Expérience

Equus Workforce Solutions

Retention Advancement Specialist – {2022-2024}

Responsible for performance calculations and reports, which include participants employment status during second and fourth quarter after exit and median earnings in the second quarter after exit

Maintain participant follow-up records

Conduct Follow-Up Interviews with participants and identify the appropriate information to collect (new address, phone numbers, additional contact information, and supplemental wage information) and provide job leads/employment referrals if unemployed and seeking employment

Maintain an awareness of socioeconomic factors bearing on unemployment, local labor community problems, and/or resources relating to the labor market.

Performs other duties as assigned

Equus Workforce Solutions

Talent Development Specialist – (2021-2022)

Manages a caseload of participants and provides counseling and mentoring

Assesses participant competencies, work history, educational attainment, skills and abilities; identifies challenges to finding employment and prompts them to find solutions

Completes an individualized overview of available services and works with participant to create an employment plan for short- and long-term goals

Maintains information about area resources and employers Provides government agencies with prompt notification that a participant has lost or reduced hours of employment

Maintains scheduled, periodic contact with participants in a variety of locations to assess job retention/advancement issues

Provides information to participants on available training and/or jobs that will lead to advancement

Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with referral and continuing through retention and advancement efforts

Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting the entire history of a program participant including log of supportive services issued

Provides case management with a focus on helping customers to prepare for employment that leads to self-sufficiency

Facilitates customer access to training, education, and to employment services, as well as job-specific information; provide case management to customers at the appropriate level

Grant Associates Inc.

Career Advisor/Job Placement/RESEA – (2018-2021)

Assist job candidates in exploring career paths

Conduct Introduction to Services orientations for new customers

Create Individual Employment Plans for customers in accordance with funder guidelines

Ensure that resume and interviewing skills workshops are well attended

Meet with candidates not referred to job opportunities following recruitment events to guide them to their next steps

Work in coordination with the Community Partnerships Coordinator to develop and maintain a list of outbound referral organizations to help assist candidates with barriers to employment

Follow up with candidates to obtain placement information and provide retention support

Assist with data entry, creating new customer records and updating existing records as needed while maintaining data quality in system

Serve individuals who have been determined most likely to exhaust their unemployment benefits

Connect unemployment individual to services in the American Job Centers that will help with their reemployment

Other duties as assigned

Southwest Tennessee Community College

Work Force Development Specialist

Re-Employment Services and Eligibility Assessment – RESEA (2017-2018)

Somerville, TN 38068

Uses judgment to interpret, adapt, and apply procedures to the various situations involving workforce training and development activities.

Gathers information, identifies and develops recommendations to resolve substantive problems of effectiveness and efficiency of work operations in-order to adequately support the training mission.

Contacts persons outside the agency; including consultants, contractors, vendors, or training executives, and academic administrators in moderately unstructured settings.

Selects education and training programs for person assigned to the RESEA program.

Navigates career transitions and stages through and agreement between the client and counselor

Assists clients with finding employment or self-employment opportunities, writes résumés, develops portfolios and prepare clients for interviews.

RESEA Affiliate AJC Staff Responsibilities:

Orientation

Explanation of RESEA, AJC Services, and Labor Market Information

UI Eligibility Review.

Initial Assessment

Development of Work Search Plan/EDP/IEP

Referral to partner services when applicable

Facilitation of Reemployment Services, Workshops, and other core intensive services

Case Noting services provided during visit

Fayette County Board of Education

Workforce Development Specialist (2004-2017)

Somerville, TN 38068

Conducted intake/registration interviews and records information in case notes, including recording notes in electronic database. Identifies the client’s interests, skills, needs barriers and resources through active listing.

Collected, organized and analyzed information about clients through records, tests, interviews, and aptitude and use that data/information to help determine the clients’ eligibility and suitability for services.

Facilitated the career planning and work development process with job seekers.

Worked with employers and training providers to assist job seekers with making educational and vocational choices.

Promoted life long career development to job seekers and work with employers to aid in job placement and development.

Developed a written plan of action in conjunction with the client and uses appropriate communication techniques to meet client and employer staffing needs.

Recommended community groups and other resources to meet the identified needs and assist clients in removing identified barriers by developing a plan of service for each client.

Education and Certifications

Associate of Science Degree (2004)

Southwest Tennessee Community College Memphis, TN

Certification (Professional in Human Resource) (1979)

Tennessee College of Applied Technology Whiteville, TN

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