Program Coordinator Human Services

Michelle R. Bernard

Malden, MA ***** 857-***-**** *****************@*****.***

PROFILE SUMMARY

Passionate, empathetic, and detail-oriented human services professional with over 10 years of experience supporting individuals with disabilities and managing behavioral challenges. Skilled in de-escalation techniques and conflict resolution, fostering a safe and positive environment for clients and teams. Committed to helping individuals thrive and develop the necessary skills to be successful in their personal and professional lives. Proven ability to excel under pressure while maintaining an optimistic, solutions-focused approach. Certified in CPR, First Aid, and Safety Care, and dedicated to promoting safety and high-quality standards.

EDUCATION

South Boston High School Graduated

RELEVANT PROFESSIONAL EXPERIENCE

Triangle, Inc., Malden MA May 2015 – Present

Community Coordinator

●Supervises groups of participants in a variety of settings including work sites, volunteer sites, recreational outings, and other community outings

●Develops and maintains diverse volunteer, vocational, and educational opportunities for individuals.

●Assists with the development of new and engaging curriculum to meet program goals.

●Implements independent living, employment, self-advocacy, and soft skills into daily activities and curriculum.

●Prepares or assists in the preparation of required assessments and reports (i.e., incident reports, safety assessments, progress summaries, etc.)

●Participates in identified training and professional development opportunities.

●Intervenes in any unsafe interactions or behavioral incidents that occur to ensure individuals safety.

●Participates in ISP meetings with Department of Developmental Services, participants, and their families or other members of their support team as needed.

●Takes direction from Program Coordinator to collect accurate data as needed for ISP’s, behavior plans, monthly progress notes, etc.

●Collaborates with other Community Coordinators and Program Coordinator to ensure quality service delivery.

●Reports progress and issues to Program Coordinator on a regular basis

●Participates in biweekly team meetings.

●Meets with Program Coordinator on a monthly basis for supervision.

Allied Barton, Somerville, MA 2013 – 2014

Security Worker

●Reported all incidents to senior managers, ensuring timely and accurate documentation of security breaches or concerns.

●Monitored and operated CCTV cameras and recording systems to maintain constant vigilance and ensure the safety of personnel and property.

●Acted as a liaison for emergency services, coordinating responses to resolve issues quickly and efficiently.

●Checked and validated visitor credentials, ensuring only authorized personnel had access to secure areas.

●Responded to all emergency situations, providing calm and swift action to mitigate threats and ensure the safety of individuals on-site.

●Conducted routine security checks and patrols to proactively identify and address potential safety hazards.

●Assisted in de-escalating conflicts using effective communication techniques, preventing escalation into emergencies.

HMS Hostess / Johnny Rockets, Boston, MA 2006 – 2013

●Prepared and served menu items in strict compliance with established standards, ensuring high-quality presentation and taste.

●Utilized kitchen tools and equipment according to manufacturer instructions, optimizing efficiency and safety.

●Performed end-of-day kitchen operations, including cleaning, inventory checks, and preparation for the following shift.

●Maintained strict food safety and environmental hygiene standards, ensuring compliance with health regulations.

●Assisted with all duties as assigned by the Kitchen Manager, adapting to various tasks in a fast-paced environment.

●Collaborated with kitchen staff to streamline meal preparation and maintain a cohesive, efficient workflow.

ADDITIONAL WORK HISTORY

Patient Care Assistant (PCA) - The Fitch Home, Melrose, MA 2005 – 2006

●Assisted residents with daily activities, including bathing, dressing, feeding, and mobility support, ensuring dignity and comfort.

●Monitored residents' health conditions by checking vital signs and reporting any changes to nursing staff for timely intervention.

●Provided compassionate companionship and emotional support to residents, helping maintain a positive atmosphere.

●Administered prescribed medications and treatments under the supervision of licensed nursing staff, ensuring accuracy and adherence to care plans.

●Assisted residents during mealtimes, ensuring dietary restrictions and preferences were followed.

●Maintained a clean and safe environment by following infection control and hygiene protocols.

●Supported residents' participation in social and recreational activities, promoting engagement and mental well-being.

●Documented daily care activities and health updates in residents' charts, ensuring accurate records for health evaluations.

●Assisted with physical therapy exercises as prescribed by healthcare professionals to help residents maintain mobility and strength.

●Worked closely with healthcare teams to create individualized care plans, ensuring comprehensive and personalized care for each resident.

Supervisor - Sky Caps of America, Boston, MA 1999 – 2003

●Coordinated daily schedules, delegating tasks to team members to optimize efficiency during peak hours.

●Monitored staff performance and provided regular feedback and training to improve service quality and operational procedures.

●Resolved customer complaints and escalated issues professionally, maintaining a high level of customer satisfaction.

●Ensured adherence to safety protocols and airport regulations, minimizing risks and ensuring the well-being of both staff and passengers.

●Assisted in the hiring and onboarding of new employees, providing training on company policies, safety procedures, and customer service expectations.

●Conducted regular equipment checks and coordinated with maintenance teams to ensure all baggage handling equipment was in optimal condition.

●Created and submitted detailed reports on daily operations, incidents, and staff performance to senior management for review.

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