Business Development Customer Service

JUSTIN TUCKER

850-***-**** • ***************@*****.*** • North Aurora, Illinois

PROFILE

High-performance leadership and operations management career in the competitive staffing sector and U.S. Army. Well-respected within these fields and known for uncompromising standards of quality, safety and team performance. Excels at working with staff and clients at all levels and facilitating. compliance with codes, regulations, and standards. Strong general management, customer service, business development and team-building skills. Expertise includes:

Business Operations & Development Project Planning, Estimating & Management

Recruiting & Selecting Top Talent Team Leadership, Training & Development

Contract Negotiations & Development Medical Terminology, Processes & Regulations

Customer Relationship Management Supply Chain & Inventory Management EXPERIENCE

AtoZ Staffing / Shiftfillers

Branch Manager, Aurora, Illinois 6/2022-Current

• Developed branch employees and establish improved staffing methods.

• Completed comprehensive profit and loss analysis in addition to various.

• Valuation analysis for the branch *Helped lower branch expenses.

• Managed the promotion of staffing services by building and maintaining strong credit union relationships through business networking and sourcing of high-quality candidates.

• Established a clear understanding of the client's need when initiating a new placement request.

• Led recruitment strategies for the successful sourcing of candidates that best met the employer's needs.

• Successfully retained client business, grew a database of skilled candidates and led the branch in multiple years of profitability goals.

• Strategic sourcing methods for locating qualified applicants through advertising efforts, web marketing, cold calling and networking.

• Managed flow of candidate experience, from phone screening through the interviewing and hiring process.

• Documented interview notes, resume activity and candidate activities in Empact recruiting database.

• *Directed full background check process (Including: detailed references, drug testing, education verifications, bond ability, credit checks and criminal reports)

WORKFORCE ENTERPRISES,

Minooka, Illinois 3/2022-3/2023

Accounts Manager

Developed new business opportunities and staffing solutions for clients (those who needed workers) across several industries, recruiting skilled labor to meet business goals. Responsible for business development and account management to achieve maximum revenues, retention and penetration for staffing opportunities at client workplaces.

• Partnered with clients to develop short-term and long-range staffing forecasts for administrative, IT, accounting, customer service, light industrial and other workers.

• Recruited and interviewed diverse candidates to secure and place skilled labor into high- demand temporary, temp-to-hire and direct-hire opportunities.

• Represented the company at career fairs, professional association meetings, networking events and other high-visibility venues, and developed advertisements to source viable talent.

• Cultivated a network of influential business organizations, former/current clients and community leaders to generate new business leads and identify future candidates.

• Composed and revised department directories, branch manuals and job descriptions for a range of client opportunities.

BELFLEX STAFFING NETWORK,

Sanford, North Carolina 11/2019-7/2021

On-Site Manager

Created and implemented strategies to secure workers and meet client goals for successful placements at Caterpillar’s building construction production center. Scope of responsibility included staffing plans, recruitment, personnel records, client relations, staff training and regulatory compliance.

• Created and implemented weekly, monthly and annual strategic recruitment and retention plans; administered interviews, screening, testing and reference-checking for each candidate.

• Worked closely with client decision-makers to assess short/long-term needs, identify areas for further penetration and secure the future of the business relationship.

• Researched local organizations to source viable candidates; networked with community groups, matrix partners, colleges/universities, etc. to meet recruitment goals.

• Maintained diligent follow-up with clients and candidates to address questions, concerns and problems, ensuring high rates of retention, satisfaction and referrals.

• Prepared thorough, accurate and robust record systems for up to 210 onsite staff (temps) at a time, including timesheets and disciplinary actions.

• Trained new agency employees in all company policies and staffing services. UNITED STATES ARMY 3/1999-3/2019

Sergeant First Class, E-7 – Honorable Discharge (Retired) Demonstrated superior commitment to the seven Army values while instilling high ethical standards among servicemen and servicewomen. Served overseas in Iraq, Afghanistan, Germany and other locations. Completed training/education in combat life-saving/medical administration, advanced land navigation, leadership development, tactical operations, negotiations and public relations. Honors & Awards:

Iraq Campaign Medal w/Three Campaign Stars, Army Commendation Medal (7), Army Achievement

Medal (2)m Army Good Conduct Medal (5), National Defense Service Medal, Global War on Terrorism

Expeditionary Medal, Afghanistan Campaign Medal w/Campaign Star, Noncommissioned Officer Professional Development Ribbon, NATO Medal, Combat Medical Badge (+more). Platoon Sergeant (2009-2012)

Responsible for the direct deployment of personnel (up to 45 soldiers) in offensive, defensive and retrograde operations, and all training, counseling and discipline of platoon members. Implemented plans and resources (including multi-million-dollar equipment) to ensure the primary health, welfare, morale and readiness of personnel before, during and after missions around the world.

• Provided direction and motivation to the soldiers of the platoon while managing the development of noncommissioned officers; prepared the platoon for orders, drills, briefs and rehearsals.

• Facilitated periodic performance and discipline counseling as needed; instructed soldiers in good practices and implemented goal-setting and morale-building practices.

• Maintained the safety of civilians, media and military personnel, and met with local and national government officials while focusing on building a positive public view of the US military.

Clinical Manager: McDonald Army Health Center (2006-2007) Directed all operations of a military urgent care facility, managing clinical teams and support personnel providing medical treatment and care to sick, injured and afflicted soldiers (and their families).

• Coordinated the assessment of illness and injuries to prioritize medical treatment, along with administration of basic and advanced life support.

• Established strategies and implemented plans to achieve quality, staffing and clinical care goals, along with compliance with OSHA and The Joint Commission.

• Monitored ongoing healthcare developments and implemented continuous improvements for clinical and support teams to optimize patient outcomes.

• Hired, trained and supervised physicians, nurses and all other team members, and provided operational oversight for DOC civilian contract workers. EDUCATION

UNIVERSITY OF PHOENIX (ONLINE)

Business Management Degree, 6/2022)

UNIVERSITY OF PHOENIX (ONLINE)

Associate of Science in Criminal Justice, 7/2017

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