Customer Service Representative

Karrah D. Rosette

**** ***** ***, ********, ** **219

209-***-**** *******@*****.***

Objective

Experienced and dependable logistics and distribution professional with a strong background in warehouse operations, team supervision, and customer service. Seeking a part-time Customer Service Representative position to apply my communication, problem-solving, and service-focused skills in a dynamic and supportive environment. Very loyal employee who brings dedication and consistency to every role.

Professional Summary

Over 8 years of experience in logistics, distribution, and warehouse leadership. Customer service–oriented with a proven ability to resolve issues and exceed expectations. Strong command of shipping and receiving logistics, inventory systems, and procurement processes. Skilled at fostering team collaboration, training, and performance improvement. Adept in using ERP systems and coordinating cross-functional operations. Passionate about delivering a seamless and positive experience for internal and external customers.

Professional Experience

Delicato Family Wines – Manteca, CA

Distribution Team Supervisor

November 2020 – Present

Lead a team of 15 employees in daily distribution functions, consistently exceeding productivity and accuracy goals. Coordinate shipping schedules, manage inventory movement, and maintain accurate order fulfillment using ERP systems. Provide direct support to internal departments and vendors, ensuring timely communication and resolution of logistics issues. Maintain timecards and support payroll recordkeeping for all shift employees. Enforce safety standards and lead forklift safety trainings as a certified OSHA forklift trainer. Deliver exceptional internal customer service by addressing team and cross-department needs proactively.

Kruger Foods Inc – Stockton, CA

Purchasing Manager / Receiving Lead

2016 – 2020

Oversaw purchasing operations and receiving processes to ensure timely, accurate delivery of goods. Maintained vendor relationships and negotiated cost-effective agreements. Served as a point of contact for customer service inquiries related to orders, delivery discrepancies, and returns. Tracked procurement activities and monitored supplier performance through ERP systems.

Fleenor Paper Company – Stockton, CA

Certified Forklift Operator

2015

Supported the production team with material handling and logistics coordination. Maintained safety compliance and accurate recordkeeping of product movement.

HSA Commodity Program – Stockton, CA

Warehouse Specialist Intern

2015

Assisted with logistics and inventory management operations. Supported warehouse activities including receiving, stocking, and preparing shipments.

Education

Grand Canyon University – Phoenix, AZ

Bachelor of Science in Applied Management (In Progress)

June 2023 – Present

Current GPA: 4.0

West Kern Community School – Taft, CA

High School Diploma

San Joaquin County Office of Education – Stockton, CA

Certificate of Completion, Warehouse Specialist (2015)

Certified in: Forklift (Gas, LPG, Electric), Walkie Rider, Low Lift Motorized Hand Truck

Key Skills

Logistics and Supply Chain Coordination

Customer Service and Issue Resolution

Inventory Control and ERP Systems

Team Supervision and Training

OSHA Certified Forklift Trainer

CPR Certified

Timecard and Payroll Recordkeeping

Shipping, Receiving and Order Fulfillment

Vendor Relations and Procurement

Communication and Time Management

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