Customer Service Data Management

Gary S. Davis

Van Nuys, CA 818-***-**** ************@*****.*** Linkedin.com/in/garystuartdavis

Blood Collection Staff

SUMMARY

Dedicated Casework Volunteer with 4 years of experience in assisting clients in dealing with first time experience. Proven ability to deliver exceptional customer service while providing all clients with a positive experience and treating clients and volunteers with respect and kindness. Skilled in confidential data management utilizing systems such as Salesforce to enhance program effectiveness. Committed to fostering collaboration within teams and advocating for client success through innovative problem-solving and effective communication.

COMPETENCIES

• Product Delivery • Customer Service & Advocacy

• Organization & Data Management • Active Listening

• Mission Committed • Collaboration & Communication

EXPERIENCE

DISASTER RECOVERY SPECIALIST

AMERICAN RED CROSS 2021 – Present

The American Red Cross, headquartered in Washington, DC, is a leading non-profit organization that mobilizes over 16 million volunteers to provide food, shelter, first aid, and financial assistance to disaster-affected individuals across the US. They collect over $3.4 billion in donations to support their humanitarian efforts.

Provided virtual assistance to clients impacted by disasters, focusing on creating individualized action plans and facilitating access to medical, mental health, and community resources. Conducted needs assessments, advocated for clients, and collaborated with a team to deliver effective recovery solutions.

• Managed 20 recovery cases within a 5-week timeframe following a major storm in Louisiana, demonstrating exceptional communication and empathy, resulting in consistently perfect scores during case audits.

• Earned 2 Certificates of Appreciation for dedicated contributions to Recovery Casework, reflecting a commitment to excellence in client support.

• Led a team that achieved a 39% increase in fundraising for a major event over one year, earning recognition as one of the top 4 teams in the region.

PERSONAL GOAL PURSUIT

CAREER BREAK 2017 – 2021

During this time. I had the opportunity to travel and pursue some personal goals including creating a TV show, a stage musical, and writing a short story. I am eager to return to the workforce where I could leverage skills in customer service, advocacy, project management, communication, and collaboration.

DELIVERY DRIVER

MILLENIUM TRANSPORTATION 2014 – 2017

Millennium Transportation, based in Anaheim, CA, is a delivery outsourcing company that supplies businesses with drivers for product deliveries, allowing them to avoid direct employee hiring.

Delivered auto parts to local repair shops from Boulevard Brake and Undercar Auto, ensuring timely repairs for customer vehicles. Utilized exceptional navigation skills to select the most efficient routes for on-time deliveries, often working after hours to meet tight schedules.

• Successfully completed rush deliveries within strict time constraints, consistently meeting customer demands and expectations.

• Trained new drivers on filling vehicles with client orders, leveraging extensive knowledge of auto parts and fostering strong relationships with repeat clients.

• Recognized for efficiency and reliability, contributing to increased customer satisfaction and repeat business through timely and accurate deliveries.

CATERING DELIVERY DRIVER

Restaurants On The Run 2012 – 2013

Restaurants On The Run, based in Burbank, CA, was a mobile catering service that partnered with restaurants to deliver food, beverages, and catering supplies to businesses for staff lunches at offices and other venues.

Improved customer satisfaction by ensuring the timely delivery of catered lunch orders and promptly addressing any concerns or special requests. Managed 2-4 lunch orders daily, leveraging in-depth knowledge of the San Fernando Valley to enhance service efficiency and reliability.

PRESIDENT

Fibit Enterprises LLC 2011 –- 2012

Fibit Enterprises, an LLC based in Lake Balboa, CA, operated the internet retail store Modern Family Kitchen, selling products through its website and Facebook page.

Collaborated with a web development company to design an engaging website and partnered with a wholesale outsourcing firm to supply high-end kitchen products for the store. Established a Facebook page and conducted in-home product demonstrations to attract and engage potential customers.

AGENT

Iqor 2005 – 2011

Igor, a global outsourcing company based in Fort Lauderdale, FL, operates call centers that specialize in customer care, retention, revenue generation, and technical support.

Worked in a call center environment to resolve overdue balances and billing disputes while fostering strong relationships with customers to encourage timely payments. Educated customers on repayment options, enabling informed decision-making regarding their accounts.

• Managed up to 100 outbound and inbound calls per day, effectively resolving customer issues through professional and calm communication to achieve mutually beneficial solutions.

• Consistently ranked in the top 10 for monthly dollars collected, demonstrating a strong ability to meet and exceed collection targets.

• Developed long-term customer relationships that contributed to improved payment timeliness and overall customer satisfaction.

EDUCATION

Bachelor Of Arts, Business Economics, U.C Santa Barbara

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