Customer Service Administrative Support
Resume:
Kimberly Cloyd
Reno, NV *****
***.*********@*****.***
Work Experience:
TPA-Tax Preparer Assistant
Concentrix-Reno, NV
January 2025 to April 2025
I provided administrative support to tax professionals, including managing calendars, scheduling appointments, and coordinating meetings. I assisted with tax return assembly and processing, including organizing client documents, preparing engagement letters, and tracking filing deadlines.
Health Screener
BeneLynk-Reno, NV
June 2023 to December 2024
Screener's role is to assist, educate, and support Managed Care members so they can make appropriate healthcare decisions for their specific situation. Screeners assist members in insurance and administrative areas regarding their Medicare and Medicaid needs. Some of the most vital aspects of the role will include making and fielding calls to help Medicare and Medicaid Managed Care Plan Members determine which benefit(s) best suit them and assisting them through the enrollment process. Review member’s needs and assist with general social programs.
Service Advisor
Concentrix-Reno, NV
September 2020 to June 2023
I took inbound calls for Pods Customers. I helped the customers schedule their Pods dates for their Deliver to customer's current home, Return to the Storage Centre, Re-Deliver to customer's new home, and the Final Pick Up. My intake of calls was the average of 16-20 in a 8 hour shift. I also took payments and answer billing questions. Sales Associate
Macy's-Reno-NV
September 2019 to September 2020
Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. Operating cash registers, managing financial transactions, and balancing drawers. Achieving established goals. Customer Care Specialist. Customer Service Representative
Optimum CX/American Water-Reno, NV
October 2018 to September 2019
Effectively managed a high-volume of inbound calls from home owner clients that are received and I received about 8-10 calls in queue per 60 minutes. Gathered and verified all required information for security purposes. Accurately documented, researched the coverages for their area for water/sewer line of protection plans. I would enroll the clients for the services that they want coverages for their home. Managed effectively and efficiently in a complex, and challenging call center environment. Met or exceeded service and quality standards every review period.
Data Entry Representative/Medical
Arrohealth/Ciox Health-Reno, NV
October 2015 to October 2018
Maintains patient files, retrieves medical files for scheduled office appointments and procedure appointments; obtains hospital records for physician and nursing staff. Faxes necessary patientinformation to hospitals, procedure note and pathology Photocopies records and documents for billing and or legal services. Retrieves patient schedule from computer. Distributes incoming laboratory results,x-rays, discharge summaries, consultation and history& physical reports to the appropriate physicians and/or the nursing staff. Scanning of incoming paperwork of patients chart. Handles internal and external phone calls regarding medical records. Maintains confidentiality regarding patient medical records in accordance with HIPAA regulation.
Customer Service Specialist
Allegiant Travel-Las Vegas, NV
October 2005 to October 2015
Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Managed customer calls effectively and efficiently in a complex, fast- paced, and challenging call center and at home environment. Acted professionally and patiently when addressing customer's negative feedback.
Manager/Caregiver
Cloyd's Group Care Homes-Reno, NV
July 1992 to October 2005
Supervise in home staff and make sure the assigned duties of staff are completed. Responsible for fiscal management of the home. Oversee resident funds. Oversee resident's schedules and weekly appointments. Set staff schedule and coordinate trainings for staff to ensure their certifications are current. Act as liaison to all agencies involved in services for residents, i.e. COFR and day programs. Ensure maintenance of the home is completed in accordance with the schedule. Maintain contact with residents' families. Conduct staff meetings and process payroll. Responsible for the management of residents' medications (e.g. maintain supply, supervise passing of medications, and documentation). Participate in required training and maintain required records. Adhere to CARF, COFR and relevant agency rules and regulations. Follow CAC policy and procedures.
Main Cage Cashier
Circus Circus Hotel/Casino-Reno, NV
September 1986 to July 1992
Balance assigned bank and reconcile money received and disbursed. Perform check cashing service, debit and credit card transactions and ATM transactions. Redeem coupons, play tickets, coins, chips and tokens for coin and/or cash for guests and pay out large jackpots. Compute accurate exchange rates for foreign currency and change to U.S. currency. Provide positive guest service and advise guests regarding special events and facility information. Team Member
California Conservation Corps-Escondido, CA
June 1983 to June 1986
Emergency Response: The California Conservation Corps is legislatively mandated to respond to natural or manmade disasters in California. Corps members have assisted with a variety of emergencies, including fires, floods, oil spills, earthquakes, and agricultural emergencies. Natural Resource Conservation: The CCC works for a wide range of project sponsors throughout California, including state agencies, federal agencies, city and county agencies, school districts, nonprofit organizations and private industry. Invasive Species Removal: Removing invasive species of plants is difficult and physically challenging work the CCC Corps members frequently take on.
Team Member
Taco Bell-Redding, CA
June 1981-August 1981 and
June 1982-May 1983
I greet Taco Bell's guest. I take orders or preparing food, assisting in resolving any service or food issues, maintaining food-safety standards and maintaining a clean, safe work and dining enironment.
Education:
Anderson Union High School
Diploma-Yes
Skills: Microsoft Word (10 years), Medical billing (10 years), Fast Food experience(5 years), HIPAA (5 years), Microsoft Excel (10 years), Leadership (10 years), Administrative experience(10 years), Management (10 years), Office experience (10 years), Hospital Experience (5 years), Microsoft Outlook (10 years), Accounting (10 years), Hospitality (10 years), Windows (10 years), and Microsoft Powerpoint (10 years)
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