Business Analyst Azure Devops

AMISHA SHAH

BUSINESS ANALYST

847-***-**** · *********@*****.***.*** · Hoffman Estates IL · LinkedIn SUMMARY

I solutions. improvements collaboration, business creating making. within business am a Business tight With detailed needs goals. I specialize deadlines. a I to with proven Analyst deliver documentation, meet technical in ability strategic I innovative with gathering am passionate over solutions, to performing objectives. lead 7 and solutions years cross-ensuring documenting about of functional Proficient gap experience that leveraging analyses, successful enhance requirements, in teams, in Agile and technology analyzing project operational I utilizing methodologies, have delivery consistently managing business data and efficiency. data visualization and processes data stakeholders, measurable to delivered My drive analysis, expertise tools and innovation high-results. and and delivering to support quality cross-lies driving I am and in functional outcomes impactful decision- skilled bridging process achieve in SKILLS

Project Management

Tools JIRA, Trello, Microsoft Project, Asana, Smartsheet, Confluence Collaboration Business Analysis Tools Slack, Microsoft Teams, Zoom, Google Workspace, SharePoint, Miro Tools Microsoft Visio, Visual Studio, QlikView

Data Requirement Analysis Tools Excel (Advanced), SQL, Tableau, QlikView Management Programming & BRD, Analysis FRD, Use Cases, User Stories, Process Flow Diagrams, Wireframes, Gap Scripting C#, C, C++, XML, Java, Visual Basic, HTML, PHP Documentation ERP & Business Tools Microsoft Office Suite (Word, Excel, PowerPoint), Google Docs, TestRail Systems SharePoint

EXPERIENCE

Business Cisco Chicago, Analyst IL Sep 2024-Current

• Facilitated effective communication between business stakeholders and technical teams to ensure alignment on project goals and deliverables.

• Conducted in-depth market and competitive analysis to identify opportunities for process improvement and technology upgrades.

• Developed wireframes and mockups to visualize proposed solutions, ensuring clear understanding among all project stakeholders.

• Monitored and tracked project progress using tools like JIRA and Confluence, ensuring tasks were completed on time and met quality standards.

• Provided continuous support and guidance to cross-functional teams during the implementation of new systems and processes, ensuring seamless transitions and minimal disruption.

• Designed and implemented detailed workflows and process models using Visio and streamlining internal processes and reducing redundancy by 15%.

• Utilized ServiceNow to manage and track IT Service Management workflows, ensuring smooth execution of over 50+ service requests per month.

• Conducted gap analysis and root cause analysis for existing systems, identifying 10+ areas of improvement and recommending effective solutions to enhance performance and user experience. Business Systems Specialist

CRSP • Utilized Chicago, Jira IL and Nov Confluence 2021-Aug to manage 2024 user stories, track progress, and maintain transparency across the Agile team

• Conducted weekly reviews with team members, including Subject Matter Experts, Developers, and Users

• Used UML Diagrams to visualize and translate system flow into Functional Requirement Documents using Visio

• Led daily stand-up meetings to ensure effective communication and coordination within the team

• Work with Team Members, Executive, Senior Leadership, and Business Owners to gather project requirements

• Assisted the QA team in testing processes, including system testing and user acceptance testing

• Supported the Project Manager in backlog grooming, creating confluence pages, and maintaining project dashboards

• Coordinated with cross-functional teams, ensuring seamless integration between systems and applications

• Actively participated in change management activities, including developing communication plans and training sessions

• Maintained business requirements and user documentation as the utilized systems and methodologies evolve

• Collaborated with cross-functional teams to analyze, define, and implement system integration solutions.

• Configured workflows, business rules, and user roles within IT platforms to improve operational efficiency. Data Analyst

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AVALON • • • • • • • • • • Led integration Developed Created Trained Performed management Led Actively deliver Transformed and Performed Drafted critical maintenance data RISK artifacts and and new worked flows MANAGEMENT a detailed quality website maintained updated user-employees stakeholder with for oriented assurance, analysis projects all 10+ external 3 business and documents of requirements Elk web the to with created system Grove and help page, company's requirements tight internal understand regression Village, of integration, collaborating deadlines, business into websites customers deliverables: IL and test key Jun rules including and with aligned business outlines 2016-for user to and the the analyze functional Jul acceptance procedures UI them clients underwriting for drivers 2019 overhaul, new needs with to specs, team and easily testing functional and report create team members user functional access facilitation layout for authentic cases, and their optimal technical revamp, requirements stories, reports reports client workflows, and requirements and satisfaction for Spanish data to senior Administrative Assistant

NEW • • • • Assisted Delivered Communicated insurance Collected YORK LIFE with forms excellent INSURANCE negotiations with for insurance service, policyholders Schaumburg, between converted policy to clients maturity explain 200+ IL and Aug clients the requests, underwriters 2013-details by Apr providing and of 2016 different assessed for policy the policies life submitted information insurance helping documents plans and them regular upgrade for accuracy follow-their ups EDUCATION

B.DEVRY S.: Computer UNIVERSITY Information Addison, Systems IL May 2016 CERTIFICATIONS

Oracle Scrum Master SQL Certification Accredited Course, Certification, 2018 2018

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