Pharmacy Technician Customer Service
Resume:
ELESIA
BRACKENS
Lancaster, TX *****
**********@*****.***
Experienced and dedicated Pharmacy Technician with hands-on expertise in retail and hospital pharmacy settings. Proficient in medication dispensing, inventory management, and patient consultation, ensuring the highest standards of accuracy and customer service. Adept at utilizing pharmacy software and maintaining compliance with regulatory requirements. Exceptional communication skills to collaborate effectively with pharmacists, healthcare professionals, and patients to deliver optimal pharmaceutical care. Passionate about enhancing patient well-being through precise medication handling and personalized support.
EXPERIENCE
Patient Access Specialist SmithRx
APRIL 2020 – PRESENT
Engaged with patients both in person and over the phone, providing courteous and professional assistance. Acted as the initial point of contact, addressing inquiries, scheduling appointments, and guiding patients through registration procedures. Conducted thorough insurance verification processes to confirm coverage details, co-payments, prior authorizations, and any other pertinent information necessary for prescription processing. Utilized electronic systems and databases to access insurance information accurately and efficiently.
Liaised with insurance companies, healthcare providers, and patients to secure prior authorizations for prescribed medications as required. Maintained clear communication channels to facilitate timely approvals and minimize disruptions in patient treatment plans.
Pharmacy Technician CVS Pharmacy
DECEMBER 2020 – MARCH 2023
Accurately dispensed prescribed medications following established procedures and safety protocols. Prepared medication orders, including counting, measuring, and labeling medications, while verifying correct dosages and instructions. Provided exceptional customer service to patients, addressing inquiries, providing information on medications, and assisting with over-the-counter product selection. Demonstrated empathy, professionalism, and sensitivity in all interactions. Provided medication counseling to patients, explaining medication usage, dosage instructions, potential side effects, and drug interactions. Offered adherence support and encouraged patients to follow prescribed treatment regimens. Medical Scheduler University of Texas at Dallas
JUNE 2017 – NOVEMBER 2020
Managed and maintained appointment calendars for healthcare providers, scheduling patient appointments for medical consultations, diagnostic tests, and procedures. Coordinated scheduling requests from multiple departments and clinics to optimize resource utilization and minimize wait times. Interacted with patients via phone, email, and in-person to schedule appointments, provide appointment reminders, and address inquiries regarding appointment availability, procedures, and requirements. Demonstrated empathy, professionalism, and sensitivity in all patient interactions.
Registered new patients into the electronic medical records (EMR) system, collecting and verifying demographic information, insurance details, and medical history. Updated existing patient records with relevant changes and ensured accuracy and completeness of patient information.
SKILLS
Medication dispensing
Prescription filling
Inventory management
Pharmaceutical calculations
Compounding medications
Prescription processing
Drug interactions knowledge
Labeling and packaging
Patient counseling
Insurance billing and claims
processing
Adherence to HIPAA regulations
Pharmaceutical terminology
Pharmacy software proficiency
(e.g., Rx30, PioneerRx, etc.)
Controlled substance handling
Sterile compounding
techniques
Prescription verification
Medication reconciliation
Dosage form identification
IV admixture preparation
Aseptic technique
Quality assurance and control
Customer service excellence
Multitasking and prioritization
Attention to detail
Time management
Interpersonal communication
Team collaboration
Problem-solving skills
Adaptability
Conflict resolution
Cultural competency
Ethical behavior
Compliance with pharmacy laws
and regulations
Patient confidentiality maintenance
Basic pharmacology knowledge
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