A Team Make

JACQUELINE PIERCE

Bellflower, USA *****

******************@******.*** / +1-562-***-****

SUMMARY

Dedicated and detail oriented housekeeper with extensive experience in high profile residence.Manager with over 15 years of experience in hospitality industry. Proven track record of maintaining cleanliness and efficiency in hotel and residential spaces. Committed to providing exceptional service and ensuring a welcoming environment for guests and residents. Seeking to contribute my skills and expertise. Reliable housekeeping professional with significant experience in residential and commercial cleaning. Skilled in maintaining cleanliness and organization, adhering to hygiene standards, and using environmentally friendly cleaning methods efficiently. Known for enhancing customer satisfaction through consistent delivery of high-quality service. Demonstrated ability to work independently or as part of a team to meet tight deadlines and maintain high levels of cleanliness.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. SKILLS

Strong attention to detail

Organization skills

Knowledge of cleaning products

Proper handling procedures

Ability to work independently

Ability to work as part of a team

Excellent time management

Multitasking abilities

Able to lift 50 lbs

Knowledge of cleaning products and techniques,

particularly for fine materials

High level of confidence and professionalism

Experience in high-net-worth housekeeping

Knowledge of proper care and maintenance for

luxury homes, furnishings and finishes

EXPERIENCE

Manager housekeeper / Dr. James Andrews - Manhattan Beach, US 02/2023 - Current Perform through cleaning of guest rooms, bathroom, hallways, and common areas to meet established cleanliness standards

Change bed linens, replace towels, and replenish toiletries to ensure guest comfort and satisfaction Dust, vacuum and mop floors, clean windows, tracks, and mirrors to maintain a tidy and inviting atmosphere Report maintenance issues and safety concerns to management in a timely manner Knowledge of cleaning chemicals and supplies

Lead Housekeeper / Kimberly Berg-Goehring - Beverly Hills, California 03/2014 - 02/2023 Maintained cleanliness and organization in high- end household,ensuring all areas met clients expectations Developed and implemented efficient cleaning schedules,optimizing time management Collaborated with household staff to coordinate special events and guest accommodation Managed inventory of cleaning supplies

Ran errands ( dry cleaner, grocery shopping)

Lead Housekeeper / R&K company - Ashtabula, US 06/1996 - 12/2013 JP

Inspected and monitored housekeeping standards to ensure high quality of service Assigned tasks to housekeeping staff, ensuring that all duties were completed in a timely manner Developed and implemented training programs for new and existing staff members Maintained up-to-date records of supplies, equipment, and cleaning materials Resolved customer complaints promptly and professionally Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas

Laundered sheets and removed stains to restore linens to pristine condition Clean, disinfect, and store equipment at the end of shifts Deep clean when required

EDUCATION AND TRAINING

High School Diploma 06/1992

Ashtabula Harbor High School - Ashtabula, OH

CERTIFICATIONS

OSHA30, Present

OSHA safety, Present

PERSONAL INFORMATION

Don't need a work permit.

References upon request

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