Customer Service Team Leader

Alissa Tejeda

www.linkedin.com/in/alissatejeda · ******.*.******@*****.*** · 408-***-****

SUMMARY

Motivated and adaptable individual with a proven track record in office administration, customer service, team leadership, and community engagement. Demonstrated ability to excel in dynamic environments, lead teams, and communicate effectively. Possesses a strong foundation in organization skills, problem-solving, and project management.

ACADEMIC BACKGROUND

De Anza College – Cupertino, CA July 2022 - August 2025 (Expected Graduation) Relevant Courses: Public Speaking, Leadership Development, Java Programming CAREER RELATED EXPERIENCE

Santa Clara Social Services - Santa Clara, CA June 2021 - August 2021 Office Assistant

● Assisted in case management, office reorganization, and outreach package assembly.

● Shadowed professionals working with parents and children through the system.

● Efficiently separated and reviewed cases based on relevant criteria.

● Trained in call management and provided assistance to clients.

● Managed inventory and restocked office supplies.

● Contributed to outreach efforts targeting specific areas. Cinnabon - Oakridge Mall, CA August 2021 - April 2022 Team Leader Manager (Promoted from Intern)

● Started as a drink and service trainee, later promoted to Team Leader Manager.

● Trained new interns, managed schedules, and supervised cash handling.

● Demonstrated strong leadership skills by addressing employee queries and concerns.

● Developed and maintained positive customer interactions.

● Initiated and managed the store’s rewards system enrollment.

● Handled restocking of front-end supplies and general clean up for compliance.

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Eisner Health- October 2023 - December 2023

Eisner outbound calls for the call center

● Given a list of people to call for their appointments.

● Call to confirm, cancel, Leave a voicemail, or when there is no way to contact log it in Google Sheets as NA.

● Called about 15-30 people per list.

● Given a list each hour and due times it needs to be completed by usually given 40-1hr.

● When needed I would transfer calls over to my supervisor or give them the right phone number to reschedule.

● Logged and took notes on what the customers needed.

● Communicated constantly with my supervisor answering their emails.

● Learned to download, edit and save files to then turn in to my supervisors through email. Santa Clara social services- San Jose, CA

January 2024 - July 2024

● Learned the ticketing system for IT support

● Trained with different applications to use to fix technical issues

● Worked on organizing the applications and vendors on a word document

● Learned how to work most of the applications

● Learned to present my work in a meeting setting

● Constantly emailing my colleagues about questions on tickets

● Worked in hybrid setting from home and in office with both computer and monitors

● Help learn and solve employees tickets

Razing The Bar- San Jose, CA

January 2025 - March 2025

● Filled Receipts on Box and in office

● Shadowed Mentors when assisting Mentees

● Created Resources Guides and tool kits

● Worked On Newsletters

● Helped Mentees Move, and gather groceries

● Assisted Mentors with any emailing or calls needed to make to others

● Attended weekly meeting over zoom and in person

LEADERSHIP ACTIVITIES

YMCA - San Jose, CA January 2020

Camp Leader

● Led activities and provided guidance to children, demonstrating leadership and responsibility.

● Trained in communication, problem-solving, and conflict resolution.

● Earned 80 Community Service hours and was voted most responsible and engaging leader.

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