Customer Service Data Entry

Lawrence Blynn

BAKERSFIELD, CA ***** 661-***-****

**************@*****.***

PROFESSIONAL SUMMARY:

Lawrence Blynn is a dynamic leader with experience at Uhaul of Oregon, specializing in customer service, conflict resolution, and team productivity. His skills include active listening, critical thinking, data entry, and relationship building. He has a history as a Customer Service Representative at Uhaul of Bakersfield, where he managed high-stress situations, resolved customer complaints, and contributed to sales growth. He also worked as a driver for DoorDash, delivering food with exceptional service. Lawrence holds an Associate degree in Psychology and is a retired US Navy submarine service member with a rank of E-7. Skills:

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Problem resolution

Relationship building

Call center experience

Computer proficiency

Conflict resolution

Complaint handling

Complaint resolution

Payment processing

Scheduling

Product knowledge

Appointment scheduling

Order processing

Team development

WORK HISTORY:

CUSTOMER SERVICE REPRESENTATIVE

Uhaul of Bakersfield

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Responded to customer requests for products, services, and company information. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients. Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Assisted customers in navigating company website and placing online orders, improving overall user experience.

Contributed to sales growth by upselling products and services based on individual customer requirements.

Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Trained new Customer Service Representatives on company policies, procedures, and best practices.

Participated in training programs to enhance product knowledge and customer service skills.

Boosted team morale by consistently recognizing colleagues' contributions and achievements.

DRIVER

01/1999-11/1999

DoorDash Rancho Santa Margarita Ca.

Delivered food with exceptional service

Maintained a positive demeanor and attitude

Enhanced customer satisfaction by providing curteous and professional service Education

Associate degree Psycology

Eastern Oklahoma State College, Mcalaster Oklahoma Accomplishments:

Retired US Navy Submarine service after 20 years

Rank E-7

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