Change Management Support Analyst

Linda Sicienski ********@*****.*** 202-***-****

Remote Hybrid On-site – Metro Maryland, Washington, DC & Northern Virginia

linkedin.com/in/lindasicienski

PROFESSIONAL SUMMARY

Computer Systems Analyst and Engineer with 8+ years of experience in system architecture, configuration and change management, and agile delivery within federal environments. Skilled in modernizing systems, automating workflows, and ensuring compliance with ITIL, NIST, DoD, and Section 508 standards. Strong in stakeholder engagement, cross-functional collaboration, system analysis, documentation, training, and full SDLC management. Proven ability to deliver secure, scalable, and strategic solutions that align business and technical goals. AWARDS

U.S. State Department: Recognized for excellence in Change Management and Configuration Management, including Section 508 compliance solutions. PROFESSIONAL EXPERIENCE

Configuration Management Consultant GlobalWonks / Enquire, Washington, DC 08/2020 – Present

Provided pro bono guidance on configuration and data management, focusing on automation and operational efficiency. Supported CMDB enhancements, streamlined workflows, and implemented agile best practices. Advised on change management documentation and solutions, solving complex operational challenges.

Training Specialist – Customer Care Department, Sparks Group (The Great Courses / Wondrium) – Chantilly, VA, December 18, 2024 – March 28, 2025

Delivered training on CM tools and processes, boosting internal efficiency and compliance. Supported alignment with change management policies, improving customer service outcomes. Configuration and Change Management Specialist, CACI – Chantilly, VA, September 2023 – November 2023

• Managed GIT/GFE/GFI updates and system documentation across classified and unclassified environments. Oversaw configuration control and change requests, ensuring compliance with DoD, ITIL, and organizational standards. Integrated ITSM and KM systems using Agile; aligned with cybersecurity and enterprise goals. Created - updated disaster recovery plans, documentation, training, and technical support materials. Supported configuration planning with engineering teams; maintained version control using Service Now and SharePoint.

KM Configuration Management Specialist, Defense Health Agency / U.S. Army (ProGov) – Falls Church, VA January 2023 – July 2023

• Led ITSM and KM change initiatives for cybersecurity and business continuity enhancements.

• Performed impact assessments, managed risk tracking, and maintained compliance documentation.

• Delivered user training, release reviews, and developed technical manuals. Configuration Change Management Data Operations

FEMA / Midtown Group / GDIT – Washington, DC (Remote) October 2020 – May 2021

• Automated workflows and coordinated change management processes to improve system uptime and service delivery. Enhanced CMDB accuracy and reduced data backlog, ensuring compliance with ITIL, NIST, and DoD standards. Supported disaster recovery and release management initiatives through agile practices. Collaborated with customer service teams to resolve technical issues, ensuring seamless user support and service continuity. Provided technical guidance and training to CSR teams, improving incident resolution and customer satisfaction. Change Management Specialist, Northrop Grumman – Dahlgren, VA August 2019 – November 2021

• Managed secure document access, classification, and compliance across multiple projects.

• Developed DoD/NIST-compliant technical documentation and led Agile-driven change initiatives.

• Analyzed security risks, implemented mitigation plans, and aligned IT processes with business objectives.

IT Specialist / SharePoint Specialist, Prism Inc. / DMDC – Defense Manpower Data Center – Alexandria, VA February 2015 – July 2015

• Managed SharePoint configurations for secure document management and IT governance.

• Improved workflows, access control, and taxonomy structure to ensure legal and operational compliance.

GS-12 IT Specialist (Change & Configuration Management), U.S. State Department – Washington, DC April 1995 – January 2009

• Managed change and configuration processes for federal initiatives, ensuring compliance with security standards. Developed business continuity and disaster recovery plans, incorporating risk assessments and mitigation strategies. Provided cybersecurity analysis to identify and address threats. Collaborated with stakeholders to align IT systems with business continuity goals and ensure document management compliance.

EDUCATION & CERTIFICATIONS

Bachelor of Science in Information Systems & Management Engineering University of Maryland and Student at the Department of the Navy Carderock, MD 1988 Leadership Management and Computers Certificates Foreign Service Institute (FSI) 2008 Agile Software Engineering Management Certification Learning Tree International Cert I- U1628779 7038 2008

Scrum Foundation classes, Scrum Alliance.org October 2019 ITIL v4 Foundation Classes LinkedIn Learning 2024-present ETMS 1 and 2 Certificate US Defense Health Agency 2023 Student at Arundel Workforce Development (AAWDC) Anne Arundel Community College (Part- time) 1/2013 to 6/2014 Test Out (www.TestOut.com) 6/2014 to 6/2017 Supported Montgomery TECHNOLOGY & TECHNICAL SKILLS

Configuration, Change & SDLC Management

Configuration and Change Management: CMDB, PVCS, Version Manager, Rational Suite, BMC Remedy

Lifecycle Management: Change requests, release scheduling, rollback planning, risk assessments Methodologies & Frameworks: Agile (Scrum, Kanban), DevOps, ITIL, SDLC, CI/CD pipelines Tools: ServiceNow, Jira, HP Operations Manager

Compliance Standards: ITIL, NIST SP 800, DoD Standards, ISO 9000 System Architecture & Engineering

Systems Integration: SharePoint (2013, Online), Power Platform (Power Apps, Automate), SSIS Infrastructure: Windows OS, Citrix, PaaS, Apache Spark System Documentation: Architecture diagrams, technical specs, flowcharts (Visio, Lucid) Monitoring & Incident Management: System performance, troubleshooting, root cause analysis Business Intelligence & Data Analysis

Tools & Platforms: Power BI, Power Automate, Power Apps, Google Analytics, SAS Databases & Integration: SQL Server, SSIS, SharePoint Lists, Microsoft Access Data Insights: Custom dashboards, KPI tracking, data mining, reporting and analytics SharePoint & Content Management

SharePoint Expertise: SharePoint 2013, Online, Designer, site collections, permissions Workflow Automation: Power Platform (Power Automate, Power Apps), SharePoint Designer CRM Systems: Salesforce, Dynamics CRM, Zen desk

Project & Workflow Management

Tools: Jira, Confluence, Microsoft Teams, Bit bucket, Adobe Creative Cloud Suite Agile Project Execution: Sprint planning, backlog grooming, stakeholder demos Reporting & Documentation: Compliance reporting, change logs, process documentation Automation: Business logic implementation, task automation, operational efficiency improvements Process Optimization & Improvement

Techniques: Business process mapping, automation-first strategies, custom solution development Operational Efficiency Improvement through Automation Analytical Tools and Custom Business Solutions

Business Process Mapping and Optimization

Document & Data Management

Content Management: Document classification, taxonomy design, EDGAR database integration Collaboration Tools: Microsoft Teams, Google Workspace, Skype for Business Knowledge Sharing: End-user documentation, knowledge base creation, stakeholder engagement Customer Support & Training: Tier 2–3 issue resolution, system administrator and user training Compliance, Governance & Security

Standards & Policies: ITIL, NIST, DoD, ISO 9000, Section 508 Risk & Security: Threat detection, vulnerability assessments, POA&M, baseline enforcement Regulatory Compliance: Federal records laws, audit readiness, information governance Disaster Recovery & Business Continuity

Planning & Preparedness: POA&M development, continuity of operations, risk mitigation Compliance Alignment: IT governance and regulatory standards

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