Customer Service Data Entry

Kristina Abelson

**** ******** ** *********** [469-***-****] [****************@*****.***]

Professional Summary

Friendly and detail-oriented receptionist with excellent customer service skills and a passion for beauty and wellness. Skilled in handling client interactions, scheduling, and maintaining a welcoming atmosphere. Strong verbal and written communication skills with a keen eye for grammar and organization.

Skills & Qualifications

• Excellent verbal and written communication

• Strong customer service and client relations

• Professional phone etiquette and front-desk management

• Organized and detail-oriented

• Fast learner, eager to acquire new skills

• Ability to work flexible shifts, including evenings and weekends Work Experience

(That is relevant)

Import export agent

Lufthansa 2019-2021

• Import & export documentation

• Customs compliance & regulations

• Freight forwarding & cargo handling

• Airway bills & shipment coordination

• Tracking & logistics management

• Data entry & reporting

• Dangerous goods handling

• Worked closely with freight forwarders, customs brokers, and government agencies to streamline shipment processing

Receptionist / Front Desk Associate

omni hotel – Dallas 2020-2021 march

• Greeted clients and ensured a positive first impression

• Managed appointments, scheduling, and client inquiries

• Answered phone calls and responded to emails professionally

• Maintained a clean and organized front desk and waiting area

• Assisted with light administrative duties, including data entry and filing Customer Service Representative manager

Liberty mutual - January 2021-2023

• Provided top-tier customer service in a fast-paced environment

• Addressed customer concerns and resolved issues efficiently

• Processed transactions and handled payments accurately

• Assisted with product recommendations and upselling

• Team Leadership: Manage, mentor, and train customer service representatives

• Escalation Handling: Manage complex customer issues and escalate unresolved concerns to upper management

Education

ogle school – associates degree in cosmetology

Utah tech university- associate degree in office administration Certifications

• Customer Service Training

• Basic First Aid & CPR

• Certified in IATA Dangerous Goods regulations

Availability

• Flexible schedule Also interested in full time

References

Available upon request

Contact this candidate