Technical Support Specialist

DEISHA HAMILTON

209-***-**** ***********.****@*****.*** Stockton, CA

SUMMARY

Accomplished customer support specialist with over 3 years’ experience in technical support and issue resolution, reducing downtime by 20%.

Skilled in troubleshooting and utilizing CRM systems to manage support tickets, ensuring timely resolution of technical issues.

Adaptable professional with hands-on experience in fast-paced environments, optimizing workflows and enhancing merchant service experiences.

WORK EXPERIENCE

Peets Coffee & Tea Tracy, Ca

Shipping/Receiving Clerk Jul 2023 - Present

Checked in drivers for drop-offs and pick-ups, ensuring smooth logistical operations. Tracked all inbound and outbound loads to maintain inventory accuracy. Created paperwork for shipments, reducing processing time by 15%. Maintained proactive communication via email and Teams, enabling 20% faster warehouse adjustments. Utilized basic CRM techniques to monitor shipment accuracy and resolve discrepancies, enhancing customer service.

Amazon Stockton, CA

Learning Trainer Jan 2020 - Aug 2022

Trained managers on departmental fundamentals, contributing to a 25% increase in onboarding efficiency. Supervised warehouse ambassadors, achieving a 15% improvement in operational accuracy. Coordinated onboarding and managed scheduling of training sessions with upper management, boosting session efficiency by 20%.

Implemented structured training modules on technical support systems, bolstering team capability in troubleshooting.

Warehouse Ambassador Sep 2019 - Jan 2020

Trained new associates on efficient sorting techniques, resulting in a 15% boost in productivity. Instructed associates on the UIS process for accurate item sorting. Collaborated with teams to refine sorting procedures, increasing throughput by 10%. Tesla (Balance Staffing) Stockton, CA

Warehouse Associate Aug 2018 - Sep 2019

Sequenced materials for the production line with 98% on-time delivery and minimal errors. Received and documented merchandise, improving inventory accuracy by 20%. Maintained detailed inventory records for inbound and outbound merchandise. Identified missing or damaged materials and notified supervisors, reducing loss incidents by 25%. Acosta Sales & Marketing Stockton, CA

Merchandiser Jul 2014 - Aug 2018

Monitored sales to identify losses and prevent stock wastage. Negotiated with suppliers and distributors for large-volume orders, achieving 18% cost savings. Built daily relationships with managers, improving sales forecasting accuracy by 15%. Reviewed competitor strategies including pricing and marketing trends. Big Valley Thrift Stockton, CA

Lead Cashier May 2011 - Jul 2014

EDUCATION

Bear Creek High School Stockton, CA

High School Diploma, 4.0 GPA

May 2010

Carrington College Stockton, CA

Veterinarian Technician

Apr 2012

CERTIFICATIONS

Certificate for retail Sales

Lincoln Technical Institute

Aug 2009 - May 2010

SKILLS

Technical Support & Troubleshooting: Zendesk, Ticketing Systems, CRM, Root Cause Analysis, Technical Support

Payments & Financial Systems: Payments, POS, Banking, Product Support Data & Process Optimization: Data Analysis, Process Improvement, Inventory Management, Scheduling Communication & Training: Customer Service, Training, Team Collaboration, Relationship Management

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