Operations Manager Logistics Specialist

Lauren K. Carlin

*** ***** ***** ******

Houston, TX 77067Address

832-***-**** **************@*****.***

Experienced “Operations Manager/Logistics Specialist” with full understanding of implementing site operation polices/procedures, analyzing KPI, managing personnel, and driving efficiency through operational analysis Accomplishments:

● 5% increase in KPI target goal

● 20% reduction in cost (transit times and resolving issues)

● 95% high satisfaction rating by peers

● Developed new SOP processes for customers/key suppliers Education: Liberal Arts, Lone Star College, Houston, TX (Expected Graduation 06/25) License: Notary Public

Certifications Discrimination/Harassment Prevention for Employees/Supervisors ● 5s Implementation ● TSA

Software: Word ● Excel ● PowerPoint ● Outlook ● Lotus Notes 7 ● Adobe ● Oracle ● GoToMeeting

● Hyrell ● iCIMS

Experience

04/21 to Present Rulewave Global Logistics, Houston, TX Freight Forwarding Service

Operations Manager 05/22 to Present

Responsible for developing/implementing efficient/safe operation policies/procedures, analyzing KPI while providing analysis to staff/customer, working with upper management increasing productivity, acting as a liaison with suppliers (transporters and customers) to maintaining inventory, preparing operational analysis to drive efficiency, leading operational procedures for incoming shipments, ensuring adequate staffing (hiring, training, coaching, mentoring) of new/existing employees, managing daily activities (personnel and regulatory compliance), conducting meetings on safety/operational performance, ensuring warehouse is meeting company standards (sanitation, safety, and security), and addressing issues while giving outstanding customer satisfaction. (Staff of 13) Inbound Operations Lead 07/21 to 05/21

Responsible for directing daily trucking activities, collaborating with upper management to modify routes accommodating customer needs, communicating with customers on operational/logistical issues, analyzing route productivity to ensure delivery optimization, creating training manual to meet any deviations, evaluate performance metrics daily, reviewing SOP’s/flow charts promoting consistency, implementing KPI/goal setting standards, examining Inbound Planning Tool creating route allocations, and monitoring transportation rates. (Staff of 6)

Logistics Coordinator 04/21 to 07/21

Responsible for planning/tracking shipments from collection to delivery, communicating/negotiating with vendors, ensuring vendors shipping documents/purchase orders are accurate, creating/dispatching tracking routes, adjusting changes in scheduling while communicating with drivers/customers, and ensuring all legal/safety requirements are meet.

Broad Strengths In:

Training/Teaching/Mentoring Employees

Operational Analysis/Clear Communicator

Analyzing KPI/Strategic Planning/Logistics

Customer Service/Analytical Problem Solver

Lauren K. Carlin

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03/19 to 04/21 Diligent Delivery Systems, Houston, TX Logistics Service

Quality Supervisor

Responsible for developing new quality assurance methods/resolving problems, investigating causes of faulty work, overseeing/reviewing customer interactions/activity reports identifying concerns, appraising customer’s requirements to maintain satisfaction, reviewing customer’s documents/information for special requests, monitoring trends/implementing new standard operating procedures, designing operational boundaries between processes/production demands, managing logistic teams (brokers, carriers, and customer service) ensuring efficiency, improving operational efficiency through developing new strategies, negotiating freight rates, identifying issues/problems proactively implementing solutions, maintaining/tracking all shipments, scheduling container loads from Ports of New Jersey

(New York and Los Angeles), and recruiting/hiring/training new employees. (Staff of 12) 02/17 to 02/19 Identity Automation, Houston, TX

Software Company

Executive Administrative Assistant

Responsible for providing administrative support to CEO/other executives, overseeing general office administrative duties (answering calls, submitting expense reports, scheduling interviews, planning meetings, arranging corporate events, etc.), utilizing software in scheduling conference rooms efficiently, managing/screening incoming resumes, informing supervisor of significant scheduling conflicts, ordering supplies, and giving outstanding customer service.

02/08 to 11/16 Associated Global Systems, Houston, TX Freight Forwarding Service

Customer Success Lead (Hired Full Time By Associated Global Systems) 02/08 to 11/16 Responsible for improving office efficiency by implementing spreadsheets/reports, resolving issues with clients on freight shipments, entering bills of lading/routing bills into data base, preparing/entering data on document packages for freight, printing/reviewing weekly reports of shipments, ordering office supplies, managing employee payroll/processing accounts payable, and assisting HR Department with hiring (training and monitoring) of customer service representatives. (Staff of 4)

Data Entry Clerk (Temp Clerk through Express Personnel) 06/07 to 02/08 Responsible for data entry of bills of ladings, performing general office duties, and generating weekly reports.

06/06 to 06/07 Exxon Mobil Corporation, Houston, TX Oil and Gas Corporation

Office Clerk

Responsible for performing general office duties, coordinating various office moves, assisting Drilling Training Team preparing training classes, maintaining confidential personnel/work files, and overseeing organizational charts.

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