Customer Service Data Entry

KAREN FIELDS

**** ********* ***** *******, ** ***61 504-***-**** - **********@*****.***

•Skilled in customer service, information gathering, multi-tasking, managerial skills, and analytical thinking for problem solving

•Computer skills: Email, Spreadsheet, Microsoft Office (Excel, Outlook, Word) TMS, VBMS, Record Keeping, Filing,

Microsoft TEAMS, PeopleSoft

•Effective Communication • Payroll Processing • Organization Skills

•Competitive Intelligence • Time Management • Data Entry (70 wpm)

•Office/Administrative • Security Background • Computer Literacy

Management

WORK HISTORY

Human Resource Assistant

09/2021 to

Entergy Public Services – New Orleans, LA

03/2022 Prosthetics and Sensory Aids Services

Duties, Accomplishments and Related Skills:

•Provides Quality Control for 13,000+ Employees' Eligibility Verification (Form I9)

•Maintained a share excel spreadsheet for employee verification status, requirements and contact • Department liaison for employee record entry, proper identity documentation, and signatures.

•Managed incoming and outgoing employee electronic filing system, through Documentum.

11/2019 to Administrative Assistant

03/2020 Department of Veteran Affairs, Agency Wide – New Orleans, LA

Duties, Accomplishments and Related Skills:

•Review and analyze complex medical information (i.e., diagnostic tests, office notes, operative reports, etc.) to determine service connection and disability entitlement.

•Attends a comprehensive training program to learn medical terminology, VA regulations, how to critically analyze evidence, and apply the VA schedule of disabilities to render decisions on claims.

•Assures proper application federal laws and regulations and other applicable instructions, and he or she is fully accountable for proper analysis, appropriate development, and final rating determinations for equipment.

•Analyzes claims to determine if diseases and/or injuries were incurred or aggravated by military service for purposes particular equipment and services.

•Determines service-connection, percentage of disability, permanent and total disability, and entitlement for, automobiles, or other conveyances, equipment, specialty housing construction, artificial limbs, service pets, dependent education allowances, and other ancillary benefits.

•Communicates and interacts with Veterans and their representatives/advocates to facilitate timely, proper decisions. As dictated by the circumstances of each case..

•Participates in meetings, assists with training, and weekly minutes

•Demonstrates excellent oral and written communication with internal and external stakeholders.

•Demonstrates excellent judgement, troubleshooting, problem solving, analysis and discretion.

•Demonstrates the ability to handle work-related stress and multiple priorities simultaneously.

•Maintains professional client relationships.

•Supports the organization's quality program.

•Performs other related duties as assigned.

•Maintains Service Chief's calendar, appointments, reserving meeting place, scheduling

•Distributes all incoming mail, maintains review suspense pile for placement, compose and or prepares correspondence/memo format for signature

•Prepares travel requests and vouchers accordingly

•Receive telephone calls, record messages, provide information, answer questions and direct calls and visitors to appropriate official

•Conduct a thorough review of all correspondence, determine deadlines and offer suggestions concerning actions to be taken

•Organize and maintain files, records, manuals, handbooks, and other related materials

•Plan conferences and coordinate the development of its agenda

•Consolidate comments from management officials and summarizes material for conferences

•Timekeeper, daily post and code attendance of service employees, processing of bi-weekly pay period payroll, payroll corrections, and leave balances

•Gain new employees and lose transferring employees in/out of payroll system (VATAS)

•Maintain record of current ceiling for the service vacancies, appointments, terminations, FMLA, and LWOP

•Maintain employee six-part folders, to include training, mid & annual evaluations, update position descriptions, Talent Management System (TMS) Coordinator for service to ensure mandatory yearly trainings are completed

•Budget coordinator for initiating orders for supplies and tracking to receive in a timely fashion.

01/2016 to

11/2019

Personnel Support Assistant (Transcriptionist & Timekeeper)

Department of Veteran Affairs, Agency Wide – New Orleans, LA

Duties, Accomplishments and Related Skills:

•Manage, review, and monitor daily flow of correspondence and reports within the Path/Lab Service

•Support six Pathologists' by analyzing, typing and scanning patient diagnosis into their medical record via secure systems VISTA and CPRS; or mail to Joint Pathologist Center for further evaluation

•Create reports including proper coding, grammatically/punctuation corrections and formatting data entries for release

•Administer telecommunications, in/out going mail, and faxes

•Coordinate admission processes and prepared medical records and agreement packets

•Designed an Excel spreadsheet used in conjunction with departmental supervisors and the timekeeper for personnel time tracking, tours, and status

•Create in VATAS, individual timecards periodically for service; consisting of 88 personnel to include posting time, coding, submission, and tracking of leave and presence, as the primary timekeeper

•Train members on Record phones messages and visitors for service Pathologist (6) and assist service personnel with personal request status and payroll/timekeeping concerns according to the standardized policies, procedures, and regulations

•Organize and maintain office files by type and annual procedure number

•Conduct monthly surveys of Pathology reports to tally service production rate

•Manage and control office supply inventory to ensure timely ordering or requisition of depleted or low-level stock

•Trainer for transcription, PSA duties and the Timekeeping system and functions

•Monthly meeting minutes keeper. Prepare and type a variety of reports, forms, requisitions, and legal documents using word processor or personal computer

•Receive, send, and disseminate mail and corresponding material throughout the departments within the service

•Manage and order office supplies and purchases of office equipment

•Maintain service timekeeping duties and trainings

•Prepare administrative reports

•Manage regular financial reports

•Organize a filing system for important and confidential documents

•Greet and assist visitors

•Answer telephone, record messages, and provide receptionist services for the service

•Researched and retained safety data sheets (SDS) for all materials in service (liquids, powders, hazmat, spray, etc), resulting in satisfying safety standard.

09/2011 to

01/2017

Navy Operations Travel Representative

Navy Operational Support Center/NOSC – Belle Chasse, LA

Duties, Accomplishments and Related Skills:

•Processed over 500 employee work orders with no errors based on staying within the $614,000 annual budget

•Daily provided procedural requirements to over 50 military personnel with processing official orders and travel arrangements via Defense travel system and Naval Order Writing System resulting in smooth travel to and from

•Process over 300 travel claim for personnel pay; timely reflecting department perfect attendance of complete reports

•Answer phone calls; take messages, file, and maintain a daily tracker; documented accountability of operations • Maintain leave balance and daily attendance

•Create or use templates letter, forms, or memos for processing correspondence • Arranged and setup meeting spaces for conferences or official discussions

•Made travel arrangements, such as booking flights, cars, and hotel.

10/2014 to

05/2015

Legacy Systems Functional Analyst

Space and Naval Warfare Systems Center/SPAWAR (Aventure Technologies) – New Orleans, LA

Duties, Accomplishments and Related Skills:

•Perform research to identify and document the As-Is activities of the Navy's major information systems supporting personnel and pay management of military members utilizing NSIPS, RHS, IMAPMIS, NES, and OPINS

•Use functional experience gained as a military functional system user, US Code, DOD and Navy policy documents, System technical documentation, and system production/test environment access to validate process documentation produced by the BUPERS Business Transformation Office, produce activity gap documentation

•Also documented system functional entry requirements or initiate file lay-outs, and supported work by other personnel who document associated data elements, table mapping, and business rules

•Applied quality assurance to meet documentation standards and uses Serena Dimensions to support Configuration Management of documentation

•Resulting in maintaining accuracy of all Naval personnel records (med, training, pay, service time)

•Organize and compile data into spreadsheets

•Create excel spreadsheets, filter to generate reports and tracking of information.

11/2008 to

10/2011

Admin Department Leading Petty Officer

Special Boat Team 22/SBT-22 – Stennis Space Center, MS

Duties, Accomplishments and Related Skills:

•Department Leading Petty Officer: Responsible for management and direct supervision of three E5 and below personnel

•Provide administrative support and customer service to 298 military and civilian personnel

•Duties include supervising the processing of all command correspondence, training coordination; personnel accountability; drafting and transmission of unclassified and classified message traffic and directives; review organizational policies; Fitness Reports and Evaluations, awards; process packages for transfer and gaining of personnel; personnel security verification and badge issuing; receiving and distributing of command mail; daily customer assisting via telephone, email, postal and face to face

•Official Mail Manager – Responsible for safeguarding and properly routing all incoming and outgoing official mail to include registered certified and return receipt

•Command Team Fund Manager – Maintain monthly inventory records of merchandise, orders and account information

•Ensure products (ball caps, shirts and coins etc) was readily available to visitors and teammates for purchase earning the command over four thousand dollars in profit

•Stennis Diversity Council Member – Conduct command Personnel Strength Report monthly and provide command with upcoming events and offers available on Stennis Space Center

•Pass Liaison Representative – Responsible for liaison between command personnel and the servicing Personnel Support Activity Detachment ensuring all requirements were met for command personnel

•Provide real-time scheduling support by booking appointments and preventing conflicts

•Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies

•Update office policies as needed

•Maintain an organizational calendar and schedule appointments.

11/2011 to

09/2014

Helpdesk Customer Service Engineer (CSE)

Space and Naval Warfare Systems Center/SPAWAR (Sims) – New Orleans, LA

Duties, Accomplishments and Related Skills:

•Utilized the Avaya Phone System to dial, answer, transfer and conference phone calls providing 24hrs technical support to over 500 U.S

•Military and civilians; submission of applications for orders using Navy Reserve Order Writing

•Produced thousands of travel arrangements to include budgeting all trip expenses using NROW, the Navy Reserve order system in conjunction with the Defense Travel System (DTS); and billeting using the Career Management Systems (CMS)

•Successfully getting moment's notice flights, lodging, and rental car to complete military missions

•As the Subject Matter Expert on DTS, NROWS, and CMS

•Designed, developed, and administrated quarterly and refresher training for all CSEs and supervisors

•Conduct studies from research and survey assessments to develop training specific to each particular program system

•Accurately create, track, prioritize, verify and update over 1,000 Trouble Tickets monthly applying the REMEDY Service Request system documenting research performed and issue resolutions

•Resolve reported issues, or route service requests to the next tier level of appropriate area of responsibility

•Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

•Respond to queries either over the phone or by email

•Find solutions to problems with the products and help customers work through technical difficulties

•Walk customer through problem-solving process

•Answer queries by employees and clients.

12/2006 to

11/2008

Admin Department Leading Petty Officer

Department of Defense Special Representative Japan (NSA) – APO, AP

Duties, Accomplishments and Related Skills:

•Independent Duty Yeoman Provided administrative support for 22 assigned personnel to include official classified and unclassified correspondence: receipt, drafting and transmission of classified and unclassified message traffic, directives, personnel Evaluation and Fitness Reports and awards

•Maintained suspense files and ticklers for all action and recurrent items

•Special Security Officer: Responsible for daily management of security measures and administration for joint service military and DoD civilian personnel operations U.S

•Liaison office

•Managed and supervised three E5 and below personnel directly

•Administered all facets of Personnel Security from submission of initial investigation and periodic reinvestigation of applications to interviewing and counseling individuals in regard to their eligibility/noneligibility for a security clearance

•Performed personnel security clearance verifications and required documents to acquire security clearance within the command and visitors via JPAS, coordinated counterintelligence polygraph exams

•Responded to Department of the Navy Central Adjudication Facility Letter of Intent to revoke personnel security clearance

•Screen all incoming and outgoing classified correspondence up to Top Secret level for proper classification markings

•Maintain classified material accountability logs and ensured all proper documentation for the destruction of outdated material

•Operations Protocol - Coordinated travel itinerary, processed travel orders and procurement requirements

•Supply Petty Officer – Maintained and ordered office supplies and furniture within department budget • Arrange travel and accommodations

•Physical Readiness Trainer – Physically trained joint service military members for periodic fitness assessment tests

•Maintain a company calendar and schedule appointments • Book meeting rooms as required.

EDUCATION

05/2017

Bachelor of Science: Healthcare Administration

University of Phoenix - Phoenix, AZ

•Credits Earned: 120

•Relevant Coursework: HCS/320, Health Care Communication Strategies, HCS/325, Health Care Management, HCS/335, Health Care Ethics and Social Responsibility, PHL/323 Ethics In Management, HCS/341, Human

Resources in Health Care, HCS/483, Health Care Information Systems, HCS/490, Health Care Consumer – Trends and Marketing, HCS/405, Health Care Financial, HCS/465, Health Care Research Utilization,

HCS/440, Economics: The Financing of Health Care, HCS/451, Health Care Quality Management and

Outcomes Analysis, HCS/433, Dimensions of Health and the Older Adult, HCS/449, Health Administration Capstone

•GPA: 3.38

01/2011

AS: Office Support Specialist, Administrative Management

Coastline College - Fountain Valley, CA Credits Earned: 60

AWARDS

•Joint Service Commendation Medal

•Navy and Marine Corps Achievement Medal (2)

•Good Conduct Medal Active (4)

•National Defense Medal

•Arm Force Service Medal

•Navy Sea Service Deployment Ribbon (2)

•Navy and Marine Overseas Service Ribbon

•Meritorious Unit Citation

•Expeditionary Warfare

•Surface Warfare

•15 Years of Service Award

•Military Retired Veteran

•Veteran Preference Points Eligible - 10

•Security Clearance, level –Secret Active/Top Secret SCI eligible

TRAINING

•RightFax, 2019

•VATAS, 2017

•Unify, 2017

•VISTA, 2016

•Navy Order Writing System, 2013

•Defense Travel System, 2013

•Remedy, 2013

•Avaya, 2013

•Command Manpower System, 2013

•First Line Leadership Development Program, 2010

•Cryptologic Technician Administrative, 2001

CERTIFICATIONS

•A+ Fundamental Certificate, University of Phoenix - 06/2017

•Long Term Care Certificate, University of Phoenix - 02_2017

REFERENCES

•Carmen Griffin, Department of Veterans Affairs, Laboratory Manager, 504-***-****, ******.********@**.***

•Harold Avist, Department of Veterans Affairs, Supervisory Training Instructor, 504-***-****, ******.*****@**.***

•Timothy Williams, SPAWAR, Functional System Analyst, 504-***-****, *******.*********.***@****.***

•Kathleen Adwell, SPAWAR, Customer Service Engineer, 318-***-****, ********.*.******.***@****.***

•Sheila Coulter, Special Boat Team 22, Admin Supervisor, 423-***-****, **********@*****.***

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