Customer Service- hospitality
Resume:
LAKAVIA GRAHAM
**** ******** ******, *******, ** 77004
️ ********@*****.***
Professional Summary
Motivated and adaptable professional with strong experience in customer service, logistics, hospitality, and security. Proven ability to thrive in fast-paced environments, utilizing critical thinking, communication, and leadership skills. Adept at managing multiple responsibilities with attention to detail and a positive team-oriented attitude. Committed to delivering excellent service and contributing to organizational success.
Certifications & Education
● High School Diploma, Yates High School
● ECG Course – Certificate of Achievement, Memorial Assistance Ministries
● Level II Non-Commissioned Security License (Valid: 05/01/2024 – 05/01/2026) Professional Experience
Licensed Security Officer
Allied Universal Security Services – Houston, TX
September 2024 – Present
● Regularly patrol assigned areas, monitor surveillance equipment, and access points to detect and deter suspicious activity.
● Respond promptly to alarms, disturbances, and emergencies, ensuring the safety of employees and visitors.
● Provide a positive and professional experience for clients, employees, and guests.
Licensed Security Guard
Andy Frain Services – Houston, TX
July 2024 – Present
● Monitor and report activities to ensure safety of staff, visitors, and property.
● Control access for employees and visitors.
● Enforce rules and procedural regulations of the property. Logistics Specialist
Nordstrom Rack – Houston, TX
May 2024 – July 2024
● Managed inventory using internal systems to scan and process merchandise.
● Conducted physical counts and internal audits of materials.
● Ensured safety compliance in the workplace.
Restaurant Hostess
Bazille – Houston, TX
Nov 2023 – Jan 2024
● Greeted and seated customers; managed reservations and special party requests.
● Supported servers and ensured smooth dining room operations.
● Handled guest communication and highlighted menu specials. Freight Team Associate
The Home Depot – Houston, TX
Aug 2022 – Jun 2023
● Stocked shelves, unloaded shipments, and maintained organized aisles.
● Performed cycle counts for inventory accuracy.
● Delivered excellent customer service on the floor. Skills & Expertise
● Customer Service & Hospitality
● Teamwork & Leadership
● Inventory Management & Restocking
● Computer Literacy
● Sales & Marketing
● Security & Safety Procedures
● EKG Interpretation
● Adaptability & Critical Thinking
● Multitasking & Time Management
● Verbal and Written Communication
● Medical Terminology
References
Sydney Noe
EKG/ECG Instructor
**************@*****.***
Angelica Rosado
Colleague
*****************@*****.***
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