Mental Health Center Agent

Ebony Petersen

Houston, Texas (***) *** – **** **********@*****.***

OBJECTIVE Seeking a position that allows me to utilize my analytical problem solving and research skills to edify, explore, impact, inform, and improve the human condition.

EDUCATION

Doctor of Education in Executive Leadership in Mental Health and Human Services

Houston Christian University, Houston, TX Expected Graduation: June 2027

Master of Arts in Sociology

Texas Southern University, Houston, TX

Bachelor of Science in Anthropology

University of Houston, Houston, TX

Minor: Sociology

Associate of Arts

Lone Star College System, Houston, TX

CERTIFICATIONS

Texas Teachers of Tomorrow, Alternative Certification Program Expected Completion: June 2025

Social Studies 7th-12th Grade

WORK EXPERIENCE Sept. 2024 - Present

Service Development Center Agent

Group 1 Automotive, Houston, TX

Answer 100 or more inbound customer calls per day

Schedule 50 or more service appointments per day for customers who need mechanical

Maintenance and Repair

Respond to Vehicle Status, Service Pricing, Warranty, Roadside Assistance, Complaints or other Automotive inquiries

Direct non-service appointment calls to the appropriate Dealership personnel

Utilize multiple computer programs to reference dealership information, customer profiles, and manufacturer guidelines

Support 150 U.S. Dealerships, 30 Collision Centers in 17 States that represent 30 automotive brands in Domestic, Import and Luxury segments

Learn about the retail Automotive industry at enterprise-scale for Service, Parts, Collision and Sales operations

Substitute Teacher Sept. 2019 – Sept. 2024

Aldine ISD, Houston, TX

Manage all aspects of the classroom.

Establishes an exemplary classroom culture that balanced high expectations with care and support

Ensures all students meet their goals by delivering rigorous and well-organized lessons, closely monitoring students progress, and differentiating in the face of confusion

Enhances lessons through the use of varied and purposeful questioning designed to further students’ understanding and encourage diverse modes of thought, including analytical, practical, and critical thinking

Builds trust and community via clear and timely communication with students

Acts upon a commitment to do "whatever it takes" to ensure each student has a positive and safe school experience every day

Establishes a positive, welcoming, and inclusive classroom environment

SKILLS

Excellent written and oral skills. Efficient in Microsoft Office; Microsoft Excel, Outlook, PowerPoint, and Publisher

ORGANIZATIONS

Sigma Gamma Rho Sorority, Inc.

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