Technical Support Store Manager

JOSHUA KELLEY

IT Technical Support

Herndon, VA

571-***-**** ******.**********@*****.***

PROFILE

Dedicated and experienced Commercial Manager with a strong background in the automotive industry. I have successfully managed sales and operations, consistently meeting company goals and driving revenue growth. Skilled in customer service, team leadership, and problem-solving. Currently, I am working as a Commercial Manager at AutoZone, where I have achieved top sales performance in the district. Prior to that, I held the position of Assistant Store Manager at Napa AutoParts. My goal is to further develop my skills and knowledge in the IT Technical Support field. I am eager to contribute my expertise and drive success in a new role.

EMPLOYMENT HISTORY

Commercial Manager, AutoZone Dec 2021

Fairfax

Currently working as a Commercial Manager at AutoZone, where I oversee commercial sales operations and ensure customer satisfaction. I have achieved top sales performance in the district, demonstrating my ability to drive revenue and meet targets. As an AutoZone/All Data Parts Expert, I possess extensive knowledge of auto parts and provide expert advice to customers. I am committed to delivering exceptional service and building strong relationships with commercial clients.

• Oversee commercial sales operations and drive revenue growth.

• Achieve top sales performance in the district.

• Provide expert advice on auto parts as an AutoZone/All Data Parts Expert.

• Ensure customer satisfaction and build strong relationships with commercial clients. Assistant Store Manager, NAPA AutoParts Jun 2018 — Dec 2021 Herndon

Worked as an Assistant Store Manager at NAPA AutoParts, where I played a key role in managing store operations and ensuring customer satisfaction. I effectively supervised and trained staff, ensuring efficient and high-quality service. I utilized my strong communication skills to interact with customers and address their needs. Throughout my tenure, I consistently met sales targets and contributed to the overall success of the store.

• Manage store operations and ensure efficient service delivery.

• Supervise and train staff to maintain high-quality service standards.

• Interact with customers, address their needs, and ensure customer satisfaction.

• Achieve sales targets and contribute to the overall success of the store. EDUCATION

Herndon High School Sep 2013 — Jun 2018

High School Diploma Herndon, VA

South Lakes High School Sep 2013 — Jul 2018

Automotive Certificate Reston, VA

SKILLS

Sales and Operations Expert

Customer Service Expert

Team Leadership Expert

Problem Solving Expert

Microsoft Office Expert

Contact this candidate