Customer Service Data Entry

Gisela Quiroga

Fort Collins, CO *****

************@*****.*** 970-***-****

Bilingual: English / Spanish

Remote Work & Office Professional Customer Service Specialist

Professional Summary

Dynamic and bilingual professional with over 10 years of experience in customer service, administrative support, hospitality, and team leadership. Skilled in managing fast-paced office environments, delivering outstanding client experiences, and handling complex tasks such as scheduling, training, data entry, and financial documentation. Adept at remote communication tools and software systems. Seeking a remote or office-based role where my organizational skills and customer-first mindset can shine.

Core Skills

- Customer Service & Communication

- Office Administration

- Remote Support & Scheduling

- Data Entry & Documentation

- POS & Software Systems (Microsoft Office, Google Workspace, POS, CRM)

- Team Leadership & Training

- Conflict Resolution & Problem Solving

- Fluent in English & Spanish

Professional Experience

Silver Grill Cafe, Fort Collins, CO

General Manager Nov 2022 – Present

- Oversaw daily operations and administration for 90-year-old restaurant.

- Managed payroll, scheduling, inventory, and staff training (team of 40).

- Handled all event planning, including city catering contracts.

- Implemented procedures to improve efficiency and service.

Kruger CPAs, Fort Collins, CO

Administrative Assistant Jan 2019 – May 2024

- Managed client intake, scheduling, document preparation, and email correspondence, both in-person and remotely.

- Worked independently from home using cloud-based tools to support clients during tax season and throughout the year.

- Handled confidential financial information and ensured compliance with deadlines.

- Prepared and organized tax documentation and filings for accountant review.

- Acted as primary point of contact for clients via phone, email, and video conferencing.

Ed Carroll Motor Company – Audi/VW/Porsche, Fort Collins, CO

Service Consultant Jan 2019 – Apr 2020

- Scheduled appointments, processed payments, and managed service communications.

- Handled insurance and warranty claims.

- Tracked and maintained vehicle loaner program.

- Supervised the work performed by technicians to ensure accuracy and customer satisfaction.

- Reviewed repair orders and communicated technical details to customers in understandable terms.

Wells Fargo Bank, Fort Collins, CO

Teller & Customer Service Representative Sep 2017 – Jan 2019

- Processed daily financial transactions accurately and efficiently.

- Opened personal and business accounts; assisted clients in applying for credit cards.

- Provided personalized banking solutions based on customer needs.

- Maintained compliance with financial regulations and internal policies.

- Resolved customer inquiries and concerns in-person and over the phone.

Hyatt Regency, Miami, FL

Front Desk Agent Jan 2015 – Aug 2017

- Delivered exceptional guest service in a fast-paced hospitality setting.

- Handled reservations, check-ins/check-outs, and billing support.

- Assisted domestic and international guests in both English and Spanish.

- Promoted hotel services and loyalty programs to enhance guest experience.

Education

Florida International University – Bachelor’s in Psychology – 2010

Miami Dade College – Associate of Arts – 2005

Contact this candidate