Customer Service Advisor
Resume:
Angela G. Randolph
Greenbrier, Tn. 37073
Objective:
To offer 110 %, of my knowledge, and ability to the employer that I work for. To use my experience and education to aide that company in its success. In doing so, I hope to become an asset to this employer, and the company that chooses to put their trust in me and my abilities. Finding a career that I enjoy doing, and that has a positive effect and influence on the future is my main goal.
Experience:
New Asurion Services LLC: Expert service advisor, Command Center, Retail service advisor
November 30, 2020 to 8/14/2023
Handles assigning repair claims to various depots for repair
Processes buyouts on unrepairable customer units
Direct contact between customer and depot for repair updates/statuses
Technical Skills: Computer Skills, Common Operating Systems, Excellent Communication Skills, Time Management
Customer Service Skills: Active Listening, Time Management and prioritization
Interpersonal Skills: Communication, Teamwork, and Empathy
Leadership Skills: Decision Making, Stress Management and Organization
Problem Solving Skills: Creativity, Critical Thinking in and Analytical Skills
Ttec: Ennis, TX. (Customer Support Team for Progressive INS.)
Troubleshooting any / all customer service questions about policies and making any changes to the auto policy that is allowed within the state specified guidelines, "y-cording with other consultants in training to better prepare them for production. Making sure the customer understands any requirements that may be needed due to any changes, or discounts offered. Resolving issues and making sure the customer is completely satisfied with their Progressive experience.
PHYSICIANS AUDITING & BILLING SERVICE: Greenville, TX. (Billing Specialist), At home position.
Billing insurance companies for all medical services, and procedures, for Bariatric Surgery.
Communicating, and coordinating between insurance companies, and patients about
correspondence and requirements needed to process payment of claims, and researching claims that
have been denied, unpaid, or lost.
Ttec: Ennis, TX. (Customer Support Team for Intuit, developer of Pro-Series Tax.), United Health Care; PDP open enrollment, Customer Service.
Troubleshooting any problem calls from customer, and making sure the customer understood the
steps taken to resolve the issue, and was completely satisfied with the quality of service the program
had to offer.
Jackson Hewitt: Corsicana, TX (Licensed Tax Agent)
Preparing tax returns for clients making sure that by following states and federal guidelines my
client got the best return, or lowest balance they could get on their IRS tax return.
AMR: Smyrna, Tn. (Customer Service Warehouse Manager)
Pulling all orders for vendors daily, and making sure productivity was met, delegating
assignments, quality control of all orders, receiving product, returning any unusable product,
miss- shipped items
CNA Insurance: Nashville, Tn. (Research Analyst)
Taking calls from customers with life insurance policies that had lapsed or stalled during the
approval stage. Gathering the information, the client needed to bring the policy current, or to
proceed with the underwriting of the policy
CUC Travel: Nashville, Tn. (Licensed Travel Agent)
Working together, with a client to plan vacations, or business travels, air, hotel, and car
reservations. Professional position
Education:
Cohn High School, June 7, 1985, Nashville, Tn., Diploma
Phoenix University, January 2010- November 2012, Associates Art and Science, Business Administration
January 2013- (26 credits), Bachelors; Arts and Science, Business Management
Other skills:
Most required administrative duties, including, but not limited to: office assistant skill, multi-line phones, billing, scheduling,
AR / AP payroll, inventory, delivery appointment setting, and presentation slides.
Non-Professional positions
cashier, retail, food service, billing, customer service technical support, waitress.
Computer programs:
Microsoft, Windows, Access, Peachtree, Quick Book/Pro. Bookkeeping non-certified, self – taught with Quick
Books and online accounting, as a course during my Bachelor program. Excel, Word, Power Point, Publisher, and
other programs associated with current Windows, and Microsoft programs. Fluent in social media, and using
search engines and web sites for research.
Contact this candidate