Call Center Business Development

Michael Scura

* ****** ****

Cherry Hill, NJ ****3

856-***-**** * ********@*****.***

PROFILE

You can see that with many years of business experience and attention to detail (from Transportation Sales and Business Development, Operations, Environmental Waste Management, to running my own small business to include all the experiences learned from above). And also as a Call Center Agent, the diversity of my background and these skills will allow me to contribute to your growth. I am looking for a remote/work from home position. AREAS OF EXPERTISE

*Transportation Operations/Management *D.O.T. & E.P.A. Regulations

*Logistics Management *Environmental Waste Management

*Labor Management *Environmental Compliance

*P&L Management *Business Development

*Virtual Call Center Customer Service Representative *Equipment Specification and Purchase EMPLOYMENT HISTORY

Navient/Xtend Services Call Center Agent

Pitney Bowes – Levittown, Pa Transportation Manager DuHadaway Tool & Die Shop, Inc - Newark, De Compliance Manager Diversified Industrial Solutions – Cherry Hill, NJ Owner – Self Employed PSC Environmental Services – Hatfield, Pa Transportation Manager PROFESSIONAL EXPERIENCE

Self Employed December 2003 to Pres

Established and operated a small business that provided industrial services and environmental waste disposal options to the manufacturing industry.

Averaged 35% profit margin during a 7 year period with average revenues of $145,000.00 per year.

Increased company profits by an average of 18% per year over a 4 year period. Virtual Covid-19 Vaccination Call Center Agent (Remote) October, 2021 to May, 2022

Used virtual device interface Citrix and virtual ticketing tool Twilio daily.

Helped callers schedule vaccination appointments.

Answer questions about registration systems.

Referring callers to help lines and other resources

Place reminder calls for potential second – dose vaccination recipients. Transportation Manager 12 years experience

Maintained 15% profit margins vs 10% industry average.

Saved 18% of $3.5 million budget by streamlining operations.

12% productivity improvement realized by cutting costs, designing more efficient equipment while increasing customer satisfaction.

Member of management team negotiating contracts with the Teamsters union.

Managed two 10-day transfer facilities staffed by approximately 30 drivers, 2 dispatchers, and 3 clerical personnel.

Compliance Manager 5 years experience

Ensuring compliance with EPA, DOT & OSHA regulations, and Tier II, TRI and SPCC requirements for a small machine shop.

EDUCATION

St. Peter’s University – Jersey City, NJ - BS, Sales & Marketing Management, Minor in Information Systems Proficient with Microsoft Office Software - Effective Communication Skills via PC and/or mobile device

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