Customer Service Front Desk

LG

LATANYA GAVIN

*************@*****.*** 954-***-**** Pompano Beach, FL 33068 WWW: Bold Profile Front Desk Associate Escape American Express lounge, Hollywood, Fll Food Service Worker Broward Health/ Armark, Fort Lauderdale, Fl Food Service Worker

Reliable and organized professional with extensive customer service experience. Proven track record of providing exceptional service to all customers. Possesses excellent communication and problem-solving skills. Committed to delivering quality service and providing a positive customer experience. Talented professional with customer service and front desk experience. Skilled in managing high-volume customer inquiries, data entry, and administrative duties. Possesses excellent communication and organizational skills. Demonstrated ability to provide courteous and efficient service in fast-paced environments. Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hardworking by peers, I can be relied upon to help your team achieve its goals.

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Guest Satisfaction

Checking Reservations

Special Requests

Time Management

ASI Front Desk

Hospitality Service

Reliable

Organized

Customer Service

Communication

Problem-solving

Managing

High-volume customer inquiries

Data entry

Administrative duties

Organizational skills

Records management

Microsoft Office

Customer Assistance

Credit and cash transactions

Training and coaching

Staff Mentoring

Issue Resolution

Sodexo Magic / Jackson behavioral hospital

Miami, FL

Lead Cashier/ Supervisor

04/2024 - Current

Greeted customers and provided excellent customer service. Assisted with training new cashiers in departmental operations and procedures.

Ensured accuracy of all transactions by verifying prices, quantities, discounts.

Processed returns and exchanges efficiently while adhering to company policies.

Handled escalated customer service issues professionally and courteously. Escape American Express lounge

Hollywood, Fll

Front Desk Associate

10/2023 - 05/2024

Greeted guests upon arrival and provided excellent customer service. Maintained daily records of all transactions, including payments and cancellations.

Processed guest payments through cash registers or credit card machines Summary

Skills

Experience

in an accurate manner.

Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.

Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents. HCA HOSPITAL Plantation, Fl

Food Service Worker

01/2022 - 02/2023

Broward Health/ Armark Fort

Lauderdale, Fl

Food Service Worker

02/2022 - 06/2022

Assisted in the preparation of food items according to recipes and instructions.

Cleaned kitchen areas, equipment and utensils.

Stocked supplies such as food, dishes, utensils, and cleaning materials. Served meals to customers in a friendly and courteous manner. Delivered food orders promptly and accurately to guests tables. Prepared beverages such as coffee, tea, soda..

Delaware North Fort Lauderdale, Fl

Cashier

09/2014 - 01/2022

Greeted customers and answered any questions they had about the store's products and services.

Verified that customers were of legal age to purchase alcohol or tobacco products.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Issued receipts, refunds, credits or change due to customers. Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Stocked shelves with merchandise when needed.

Answered customer inquiries regarding store policies and procedures. Department of juvenile justice Fort

Lauderdale, Fl

Food Service Worker

03/2015 - 01/2016

Assisted in the preparation of food items according to recipes and instructions.

Cleaned kitchen areas, equipment and utensils.

Stocked supplies such as food, dishes, utensils, and cleaning materials. Prepared beverages such as coffee, tea, soda..

Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.

Monitored inventory levels of food items used during meal services. Ensured that all foods were prepared according to health department regulations.

Performed opening and closing duties such as setting up workstations with necessary supplies.

West. park West park, FL

High School Diploma

06/2022

Education and Training

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