Customer Service Representative

Ashley Burgess

Customer Service

*** **** **** **, ****, 84521

435-***-****

************@*****.***

Customer service professional with a strong foundation in empathy, conflict resolution, and active listening. Demonstrates exceptional organizational skills and adaptability, ensuring effective communication and customer engagement. Committed to enhancing customer retention and satisfaction through meticulous record keeping and multitasking abilities. Employment history

Home Health Aid,

Chris Care, Aug 2023 -

Dec 2024

Huntington Utah

Skills

Empathy Skills Conflict Resolution Data Entry Active Listening Record Keeping Customer Engagement Multitasking Adaptability Customer Retention Organizational Skills

Education

Spanish Fork Hugh School,

Spanishh Fork utah, Aug 2003

- Sep 2023

High School Diploma

Graduated with Honors and with two College Theses, The odyssey and Mice of Men. Assist patients with daily activities, enhancing comfort and independence. Monitor vital signs, ensuring timely interventions and improved patient outcomes. Coordinate with healthcare teams, fostering effective communication and care plans. Educate families on care techniques, empowering them with essential skills. Maintain detailed records, contributing to accurate patient assessments. Provided comprehensive personal care and medication management for homebound patients, ensuring adherence to treatment plans while maintaining their dignity and independence

Documented vital signs, medication administration, and daily health observations in electronic health records, supporting continuity of care and medical team communication Created engaging daily activities tailored to patients' abilities and interests, promoting physical activity and mental stimulation while building trusted relationships

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