Patient Care Assistant

NTANZI CHITIFI

Kitwe ***** +260********* *************@*****.***

Compassionate healthcare advocate with a wealth of experience in enhancing patient journeys and supporting dynamic medical teams. Renowned for transforming challenges into opportunities, I wield an adaptable mindset and a proactive approach to deliver exceptional care. Dedicated to fostering a nurturing environment, I thrive on collaborating to elevate patient experiences while driving optimal health outcomes. A steadfast team player who combines empathy with practical problem-solving, I am committed to making a meaningful impact in every patient interaction.

• Time management

• Patient care

• Supporting personal needs

• Attention to detail

• Empathy and compassionate care

• Feeding assistance

• Observing responses

• Patient positioning

• Mobility assistance

• Care monitoring

• Oral hygiene

• Patient observation

• Recording vital signs

• Blood sugar monitoring

• Documenting behaviors

• Emotional and social support

• Transporting patients

Health Care Assistant, 04/2024 - Current

Kitwe Teaching Hospital – Kitwe, Zambia

Key Duties & Responsibilities

Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.

•

• Lifted patients using appropriate equipment in accordance with moving and handling policy. Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.

•

• Supported nursing staff with care of incontinent patients and promotion of continence care.

• Contributed to efficient patient care by accurately documenting medical information and maintaining PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

up-to-date records.

Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.

•

Promoted healthy lifestyle choices among patients through education on nutrition, exercise, and medication management.

•

Collaborated with healthcare professionals to develop individualized care plans tailored to each patient''s specific needs.

•

Facilitated patient mobility by assisting with exercises and walking, promoting faster recovery and independence.

•

Improved patient outcomes by closely monitoring for signs of distress or complications and promptly alerting nursing staff.

•

• Coordinated with healthcare professionals to update patient records, ensuring accuracy and confidentiality.

• Improved patient satisfaction with compassionate care and attentive listening to concerns and needs. Monitored and recorded patient vitals, providing critical data for healthcare professionals to assess patient health.

•

• Provided emotional support to patients and families, fostering positive atmosphere in challenging times. Conducted health education sessions for patients, empowering them with knowledge for better health management.

•

Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

•

COVID-19 Vaccinator, 01/2021 - 02/2022

USAID – Copperbelt, Kitwe,Zambia

• Administered vaccinations via intramuscular injection and completed proper documentation. Maintained detailed records of vaccinations administered, ensuring accurate reporting for public health purposes.

•

Increased patient satisfaction by delivering efficient and accurate COVID-19 vaccinations in a timely manner.

•

Stayed up-to-date on evolving guidelines for COVID-19 vaccines, applying current best practices when administering doses to patients.

•

Educated patients on the importance of vaccination, addressing concerns and providing accurate information about possible side effects.

•

Implemented infection control measures during vaccine administration, reducing the risk of exposure to COVID-19 for both staff and patients.

•

Enhanced patient experience by creating a comfortable environment for COVID-19 vaccinations, addressing individual needs and concerns with empathy.

•

• Promoted positive public health outcomes through active participation in community outreach events designed to increase awareness about COVID-19 vaccinations. Clinician / Volunteering, 02/2020 - 12/2020

Ministry of Health – Kitwe, Copperbelt

Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.

•

Delivered high-quality patient care by conducting thorough assessments, developing treatment plans, and providing ongoing therapeutic support.

•

Developed tailored treatment plans to address the unique needs of each patient and promote optimal recovery.

•

Advocated for patients within the healthcare system to ensure access to appropriate resources and services when needed.

•

• Established appropriate course of treatment and implemented interventions. Enhanced interdisciplinary collaboration for better patient care through effective communication and team work

•

• Diagnosed and treated patients suffering from chronic conditions. Worked with education and medical personnel to develop strategies allowing better communication with individuals with speech and hearing impediments.

•

Shop Assistant, 02/2012 - 12/2015

Alex chilyobwe – Copperbelt, kitwe, Zambia

• Completed daily tasks accurately and on-time to support shop needs.

• Maintained a clean and organized shop floor, optimizing space for ease of customer navigation. Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.

•

• Provided excellent customer service, promptly addressing inquiries and resolving issues.

• Checked incoming orders and organized new stock.

• Organized shelves to remove slow moving items and add new merchandise.

• Helped customers make informed decisions, providing detailed product information and advice.

• Assisted in visual merchandising, creating attractive displays that boosted customer interest and sales. Conducted regular stock takes to ensure inventory accuracy, avoiding discrepancies and potential sales issues.

•

• Provided exceptional customer service for increased customer satisfaction and repeat business.

• Managed efficient cash register operations.

• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages. EDUCATION

Diploma in Caregiving: 01/2024

Alison

Certificate: Psychosocial Counselling And HIV / AIDS Management, 12/2019 University of Zambia - Lusaka, Zambia

Certificate: Management of HIV /AIDS in Adults,Adolescents and Children, 12/2018 Chreso University - Lusaka

Grade 12 Certificate, 12/2011

Hellen Kaunda Secondary School - Kitwe, Zambia

Diploma : Clinical Medicine General, 08/2019

Chreso university - Lusaka, Zambia

English:

Bilingual or Proficient (C2)

Bemba:

Advanced (C1)

Communication: Able to both listen and speak well. Attentive listener, as my clients may have conditions that make it difficult for them to express themselves.

•

• Teamwork: Able to work with nurses and other health professionals in the best interest of the patient.

• Attention to detail: Detail-oriented, especially when dealing with patient records.

• Time management: Able to prioritize tasks and manage patient flow. Interpersonal skills: Interacting with patients, their families, and the healthcare team, so this allows me to communicate effectively and create a welcoming environment.

•

Problem solving: Making a good decision about patient care, I'm able to analyze situations and apply past experience to develop solutions.

•

• Volunteer Work

• Watching movies

LANGUAGES

CORE COMPETENCIES

HOBBIES AND INTERESTS

PERSONAL ATTRIBUTES

Patience: I remain calm and unflappable, even when dealing with frustrating situations or clients with mental or physical challenges.

•

Communication: Able to communicate clearly and concisely to build trust, ensure understanding, and promote collaboration.

•

Physical endurance: I have enough physical strength and stamina to perform my responsibilities safely and effectively.

•

• Reliability: Punctual, follow through on commitments, and be available to provide support.

• Dependability: Dependable and show up to provide the care that the person needs. Problem-solving: Able to think critically and make informed decisions in various situations, from managing medical emergencies to addressing daily care needs.

•

• Trustworthiness: Honest and never take advantage of the client or their family. Interpersonal skills: Able to communicate effectively with their client and navigate complex relationships while maintaining professional boundaries.

•

Alex chilyobwe

Director

Aeon laundry and dry cleaners limited.

phone: +260*********

E-mail ***********@*****.***

Timothy banda

Regional Training service

Epiroc

phone:+260*********

E-mail: *******.*****@******.***

william soole

Director

copiermate business system Ltd

phone:097********

E-mail: *******@*****.***

REFERENCES

Contact this candidate