Customer Service Client Relations
Resume:
Jennifer Clifton
Morgantown, 26505
********@***.***.***
Education
Psychology and Child Development West Virginia University Expected Graduation: May 2025
Professional Summary
Dedicated and compassionate professional with experience in elderly care and customer service. Proven ability to provide attentive, hands-on support to individuals in need, while also excelling in sales and client relations. Seeking to leverage my skills in caregiving, communication, and relationship-building in a new and challenging environment.
Work Experience
Home Instead Senior Care
Caregiver
2022 – Present
● Provide personalized in-home care to elderly clients, assisting with daily tasks such as grooming, medication reminders, meal preparation, and mobility assistance.
● Build strong, trusting relationships with clients and their families to ensure the highest level of care and emotional support.
● Monitor and report changes in clients’ conditions to supervisors, ensuring quick and appropriate responses to their needs.
● Collaborate with healthcare professionals to provide well-rounded care and create safe, comfortable environments for clients.
Nashoba Valley Nursing Home
Activities Assistant
2021 – 2022
● Planned and led engaging activities for nursing home residents, promoting social interaction, physical activity, and cognitive stimulation.
● Assisted in the development and implementation of individualized care plans, ensuring residents’ emotional and physical needs were met.
● Fostered a positive, inclusive environment, encouraging resident participation in a variety of group and one-on-one activities.
● Worked closely with nursing staff to monitor residents’ well-being and maintain accurate records of their participation and progress.
Cutco Corporation
Sales Representative
2024 (Part-time)
● Successfully sold high-quality kitchen cutlery and other household products through direct sales, exceeding weekly and monthly sales targets.
● Provided excellent customer service by understanding client needs, recommending appropriate products, and following up on orders.
● Demonstrated effective communication and negotiation skills, resulting in a high percentage of repeat business.
● Participated in ongoing training to stay updated on product knowledge and sales techniques. Skills
● Elderly Care & Support
● Patient Communication
● Activity Planning
● Sales & Client Relations
● Time Management
● Team Collaboration
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