Human Resources Customer Service

Karen A Heyer

Cell Phone 201-***-****

Email **********@*****.***

OBJECTIVE

To expand my previous work experience into a permanent, full-time staff position with a company that is as goal oriented and customer focused as I am.

SUMMARY

A reliable and self-motivated individual, I have a multi-faceted background with regards to customer service and human relations. Working as a team player, encouraging others to their proficiency is a challenge I enjoy encountering and accomplishing.

WORK HISTORY

Talent Acquisition/Human Resources Coordinator, Uncle Giuseppe’s NY/NJ Area

Assistant Closing Manager, Kings Supermarket, Morristown, NJ

Assistant Store Manager, The Avenue, Rockaway, NJ

United Parcel Service, Human Resources Supervisor

Assistant Store Manager-Wilson’s Leather & Suede

Store Manager-Casual Male, Big & Tall

Previous responsibilities include:

Various customer service duties including face to face and virtual interactions.

Recruiting of applicants & generating recruitment sources for positive applicant flow.

Pre-screening & interviewing potential prospects by using a targeted selection interview process.

Pre & post-employment job presentations, facility tours and processing with applicants/new hires.

Performing background checks, job references and verifying previous employment, including FAA Compliance/Security & DOT related histories for drivers.

Full processing of employment packets including I-9, W-4 & 8850 WOTC forms.

Meeting specific EOE goals and operational requests for personnel requisitions.

Employment relations facilitation and training follow up for employees.

Conducting new hire orientations including explanation of benefits, policies & procedures.

Benefits liaison between vendors and employees.

Investigation and resolution of employee complaints for both Union & non-union employee

Key holder, opening and closing the store, bank deposits, full governing of the cash register, sales.

Overseeing the sales staff with a customer focused attitude, as well as display preparation.

Obligations attended to for store operations including store staffing, scheduling, loss prevention,

inventory control, while following the guidelines from the home office & district manager.

Additional personal references available upon request.

EDUCATION

BS, Human Resources Management, Columbus University

State Certified EMT-A, Bergen County Emergency Medical Services Training Center

High School Diploma, Hackensack High School

INTERESTS & ACTIVITIES

Former Secretary to Church Council, Saint Mark’s Evangelical Lutheran Church, Hackensack NJ 07601

Member to Matt Talbot Woman’s Retreat Group #10

Member to Matt Talbot Couples Retreat Group #5

COMPUTER SKILLS

Microsoft Office, Works 4.0, Word, Excel, PowerPoint packages,

HRIS, Kronos, UKG, PeopleSoft, voice-mail, E-mail and Internet abilities.

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