Business Development Project Management

COLIN S. MACCORQUODALE Cell Phone: 303-***-****

Denver, CO Email: ************@***.***

SUMMARY OF QUALIFICATIONS

Accomplished and versatile Subject Matter Expert (SME) with deep expertise in software solutions, project management, telecommunications, management, and consulting. Proven ability to communicate complex technical details to both internal and external stakeholders, increasing customer satisfaction and profitability. Experienced in enterprise software consulting, business development, pre-sales engineering, and staff leadership across diverse industries including higher education, utilities, finance, healthcare, retail, and telecommunications. EDUCATION

Masters in Computer Information Systems and Telecommunications, University of Denver, Colorado Bachelor of Arts in Psychology, University of Colorado, Denver, Colorado TECHNICAL SKILLS

• Operating System: Unix, Linux, and Windows

• Databases: Oracle, MS SqlServer, Postgres

• Software & Tools: Automic/UC4, AppWorx, Oracle CC&B, Elucian Banner HE, Fiserv DNA, Tableau, Apache Tomcat, REST for Webservice Calls

• Scripting & Programming Languages: Bash, Shell, Perl, Batch, Sql

• Management Skills: Staffing, Budgeting, Career Development, Mentoring, Project Leadership

• Sales & Business Development: Pre-sales Engineering, Client Relationship Management, Solution Selling PROFESSIONAL EXPERIENCE

AMERICAN CENTURY INVESTMENTS - Denver, CO 2023-2024 Automic Administrator and Secondary Tableau Server Administrator

Upgraded Automic from V12 to V21, optimizing system functionality and performance. Developed and implemented scripts for agent upgrades and troubleshooting.

Supported functional administrators in troubleshooting key issues as they were encountered in Automic.

Provided secondary support for Tableau server administration. HCL TECHNOLOGIES / CA TECHNOLOGIES / AUTOMIC / UC4 / APPWORX - Denver, CO 2007-2022 Senior Consultant/Implementation Engineer

Delivered system automation and integration solutions for clients across various industries, including higher education, utilities, financial institutions, healthcare, retail, manufacturing, and telecommunications.

Consulted on Automic software implementation, configuration, and integration, streamlining operational workflows and delivering cost-effective solutions.

Led integrations with Elucian Banner HE, automating job submission processes for over 100 colleges and universities.

Automated processes in Oracle CC&B for utility companies, improving operational efficiency and reducing manual labor.

Met and exceeded customer expectations by scoping, assessing, and delivering solutions addressing client's business requirements.

Authored scripts (Shell, Perl, Batch, SQL) to optimize functionality and address system requirements.

Conducted pre-sales activities including product demos, POCs, and technical consultations, fostering long-term client relationships and additional sales.

Supported operating system, database, and application software migrations and upgrades.

Conducted formal and informal client training, ensuring adoption of new systems and enhancing user capabilities.

COLIN S. MAC CORQUODALE Page Two

BEARINGPOINT CONSULTING - Denver, CO 2005-2007

Technical Architect/Senior Consultant/Team Lead: Hawaiian Telcom Project

Led the technical team for Hawaiian Telcom Project, developing specifications for billing system integrations and managing interfaces between multiple systems (e.g., Kenan Telecom, IVR payment agents, EDI, banks, etc.).

Transitioned to a leadership role, managing a team responsible for billing, fraud detection, and customer care interfaces.

Set up Unix servers for Development, QA, and Production environments.

Automated and optimized processes using Unix, CRON, and custom scripts to streamline operations and enhance system performance.

Wrote Shell, Perl, and SQL scripts, including scripts that automated Lockbox payment file creation for End to End testing team. Scripts were later revised and used for converting manual and EDI payments to lockbox file format saving the client countless hours of having to enter these payments manually during go live.

Correlated interface related code changes in order to fix bugs and to accommodate customer requests to change functionality.

Gathered user requirements and wrote use cases and design documents. Proposed solutions to the client and development teams for these documents.

Participated in all aspects of the Software Development Lifecycle from requirements gathering, development, testing, QA, and implementation/support.

SYNERGY and RAYCOMM TELECOMMUNICATIONS, INC. - Denver, CO 2003-2004 Sales Consultant

Established new client relationships through cold calling and networking, successfully closing deals and increasing revenue.

Analyzed customer needs and proposed tailored technical solutions, managing the post-sales implementation process.

LUCENT TECHNOLOGIES / KENAN SYSTEMS - Denver, CO 2000-2002 Technical Architect, Billing and Customer Care Division

Designed and implemented system integrations for OSS/BSS software, addressing gaps in software functionality and improving service delivery.

Configured, debugged, and set up environment for products on UNIX and Windows platforms. Products included Billing and Order Management software.

Configured Oracle-based billing and order management systems and led data migrations, ensuring smooth transitions and data integrity.

Configured and demonstrated product for use case scenarios used in POCs, client demonstrations, and trade shows.

AT&T - Denver, CO 1996-2000

Manager, Vendor & Project Management

Managed a team of employees, overseeing budgeting, staffing, and career development.

Wrote testimony, compiled supporting data, and responded to discovery requests in regulatory proceedings.

Represented AT&T as an expert witness in regulatory hearings, contributing to the company's successful service provision strategies.

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