Administrative Assistant Customer Service
Resume:
CATHY A. BENGERT
Calgary, AB T3J 1H3
403-***-**** (Cell)
Email: ***********@*****.***
RELEVANT SKILLS
Reliable
Leadership Qualities
Team Player
Interpersonal / Communicative
Organized
Efficient
PROFESSIONAL EXPERIENCE
Avmax Aviation Inc
Feb 2020- Jan 2025
Calgary, Alberta
Administrative Assistant / Receptionist
Manage Reception Area and Receive Visitors
Answer all calls and distributor messages accordingly
Schedule meeting, book boardrooms, and update calendars
Responsible for incoming and outgoing, FedEx and Couriers
Order office supplies, custom stamps and business cards
Organize Special events, catering and finding venues
Reconcile Expense forms
Prepare and send all required documents to Transport Canada for registration and de-registration of aircraft
Work with the Custom Brokers on the import and export of aircrafts Maintain the aircraft movement spreadsheet for tracking of ferry flights Obtain a DTOPS decal for aircraft going in to US
Prepare e-APIS (Electronic Advance Passenger Information System) into the US
Assist the Legal Department, tracking invoices and obtaining signatures via ink or Docusign
TELUS COMMUNICATIONS INC.
Apr 1995- Mar 2017
Calgary, Alberta
Time Administration
Support for sales management team: extensive monthly reports; internal communication requests
Daily interval reporting in Microsoft excel; NOTA entry; IEX scheduling
SAP time entry and administrative support for approximately 320 team members SAP reports: BDC error reports; payroll list summary; time statements
Managed office inventory and security access requests
Data entry for all call monitoring reporting
Director’s Assistant
Provided direct e-mail support for the Director of National Repair answer
SAP cost center budgeting and tracking; time entry
Processed expenses for 150 front line managers
Coordinated new employee packages and system access
Onboarding assistances with HR of all new employees
Travel and Event coordination for Business Services
Initiated and tracked internal communication requests
Special projects: coordinated floor reconstruction and move of office furniture and equipment
AHA (At Home Agent) Program, ordered laptops, phones and setup equipment install appointments. Maintained equipment list and sent out weekly AHA communications on program updates.
RETAIL
SHOPPERS DRUG MART
Oct 2019 – Feb 2020
Excellent Customer Service
Cashier / Point of Sale
Lotto Ticket Sales
Stocking Shelves
FASHION ADDITION
Nov 2018 – Oct 2019
Excellent Customer Service
Cashier / Point of Sale
Managing Clothing Displays
Team Work Assisting on in store events
EDUCATION
Organizational Management
Time Management
Microsoft Excel – Level 2
Microsoft Word – Level 3 Resume
Currently training in Sage AP/AR
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