Administrative Assistant Customer Service
Resume:
Bernadette Montez Chicago, Illinois *****
*****************@*****.***
Professional Summary: Detail-orientated and highly organized Administrative Assistant with 10+ years of experience supporting senior leadership at a university. Skilled in managing complex office operations, coordinating departmental communications and ensuring seamless workflow efficiency. Adept at handling confidential information with discretion, problem-solving and a results-driven mindset, excelling in fast-paced environments. Core competencies include Executive Support & Office Management, scheduling & calendar coordination, process improvement & problem-solving, excellent written & verbal communication, procurement and expense management, event & project coordination, confidential records handling, and proficiency in Microsoft Office Suite.
CHICAGO STATE UNIVERSITY – 2012 - Currently
Administrative Assistant to University Deans
In my role as the Administrative Assistant, I provide detail-oriented support.
Supports the coordination of department relationships/communications with external/internal stakeholders, utilizing excellent written communication skills, and excellent interpersonal and customer service skills
Demonstrates the ability to multitask and meet deadlines in a challenging, fast-paced work environment with a focus in class scheduling, registration and non-credit programs
Demonstrates meticulous attention to detail in identifying potential scheduling conflicts, resolving them in advance, ensuring seamless operations, ensuring accuracy and demonstrating sound judgment
Handles email correspondence and corresponds with campus administration on behalf of the Deans
Prepares and edits correspondence, reports, and presentations with a high degree of accuracy and attention to detail
Proofreads, prepares and modifies documents, agendas, meeting materials, correspondence, articles, reports
Liaise with executive and senior administrative assistants to support coordination/communications of requests and queries from executive campus personnel and serves as liaison providing information and assistance to campus departments, various constituencies, and individuals at all levels (national, state, regional, community, campus)
Organize, schedule, prepare itineraries and maintain calendar of appointments/meetings/travel
Drafts multi-source communication/reports for executives/administrators, and/or office staff and develops and distributes any other correspondence as directed
Investigates, plans, organizes, interprets, and analyzes various sources of information in support of administrative reports and University and/or departmental business operations
Assists in organizing department events and meetings, ensuring all logistical aspects are handled seamlessly
Demonstrates strong interpersonal skills, interacting with a diverse and distinguished range of colleagues and visitors.
Serves as the primary point of contact for internal/external stakeholders demonstrating strong interpersonal skills
Oversees and coordinates daily office operations, ensuring efficiency in supply management, mail distribution, and facility maintenance requests using management software system nodiFi to track and process work orders, ensuring timely resolution of maintenance issues.
Maintains confidential employee/student records and facilitates onboarding processes for new hires/student hires
Considerable skill in working both independently and as a team member
Takes the initiative, organizes and completes projects with minimal supervision
Participates in the development/implementation of unit/departmental/campus programs, objectives
Refers callers and prospective students to corresponding person/appropriate department and contact information
Maintains organized inventory and procurement of office supplies to support departmental needs, using the electronic CSU Buy System and researches cost effective items and suppliers to enhance and standardize campus procurement processes
Reconciles and tracks departmental expense reports and invoices
Accomplishments:
Developed a filing system that enhanced document retrieval efficiency by 20%
Designed and organized a department-wide shared drive, streamlining document storage and retrieval
Categorized files into logical, easy-to-navigate groups, improving efficiency and accessibility
Reduced time spent searching for documents, increasing productivity across the team
Implemented office procedures that improved efficiency, resulting in a 15% reduction in processing time
AARP FOUNDATION
Volunteer Tax Prep Aide - IRS VITA/TCE Certified
Chicago, Illinois – 2025 – currently
Assist low-to moderate-income individuals, especially seniors, in preparing and filing tax returns
Ensure compliance with IRS regulations while maximizing eligible deductions and credits for taxpayers.
Provide clear explanations of tax laws and filing processes to help clients make informed financial decisions
Maintain confidentiality and accuracy in handling sensitive financial information
Collaborate with team of volunteers to serve over 200 clients per tax season, improving financial literacy in the community
Accomplishments:
Successfully completed basic certification to ensure accurate tax return preparation
Provide free tax preparations
EDUCATION and TRAINING
Chicago State University Chicago, IL
Public Health Administration, BPA. - 2027
South Suburban College South Holland, IL
Community Health Care, AAS – 2023
Honors: Dean’s List – (2021-2023)
CERTIFICATIONS
Mental Health First Aid Training – 2023
CSU Buy Electronic Procurement System, 2024
Notary Public, Illinois, December 10, 2028
Contract Tracing - 2021
Contact this candidate