Data Entry Administrative Assistant

Elizabeth Gaitán Urrego

Houston, TX 346-***-**** **********@*****.***

Professional Summary

Proactive and detail-oriented Administrative Assistant and Operations Coordinator with over 13 years of experience in healthcare, logistics, and customer service. Demonstrates strong skills in billing management, office administration, and regulatory compliance. Known for excellent interpersonal communication, problem-solving abilities, and a strong commitment to delivering efficient, people-centered service. Proven ability to manage complex administrative functions while improving operational workflows.

Core Competencies

Administrative and office support, including document management, correspondence handling, and supply coordination

Operational logistics through vehicle tracking, maintenance scheduling, and mileage control

Financial processes such as invoicing, accounts receivable monitoring, and assisting with financial reports

Workplace sanitation, safety compliance, and collaborative teamwork in demanding environments

Hands-on manufacturing support in structured assembly operations

Medical billing and insurance auditing, with focus on accurate claims processing and reconciliation

Patient-facing administrative tasks like outpatient billing, co-payment requests, and scheduling

Team leadership and operations management in fast-paced food service settings

Spanish – Native English – Intermediate Reading & Writing

Professional Experience

Administrative Assistant

Erick Delivery Service Inc., Houston, TX 03/2021 – Present

Directed administrative operations for two transportation companies, streamlining communication and increasing response time by 20%.

Issued invoices, managed accounts receivable, and ensured timely collections, contributing to improved cash flow.

Supported monthly profit/loss reporting and audit readiness through detailed reconciliation and accurate documentation.

Tracked vehicle operations via GPS, maintained maintenance records, and scheduled timely servicing.

Assisted with HR onboarding and maintained accurate employee records.

Coordinated supply procurement and ensured uninterrupted office functionality.

Cleaner

ABM Industries, Houston, TX 06/2023 – 07/2024

Maintained cleanliness and sanitation in healthcare facilities following strict safety and security protocols.

Supported team coordination and responded effectively under pressure.

Assembler

Daikin Industries Ltd., Waller, TX 01/2021 – 03/2021

Assembled HVAC panels with precision and consistency to meet manufacturing quality standards.

Medical Account Billing & Auditor

E & M Assessors, Colombia 01/2015 – 06/2017

Led office operations and billing audits for hospitalized patients, ensuring accurate insurance claims and recovery.

Tracked patient records, reviewed services for reimbursement, and managed appeals with insurers.

Billing Clerk

University Hospital of the Samaritan 03/2014 – 09/2014

Billed outpatient services, verified coverage, managed co-pays, and scheduled specialist appointments.

Manager

Crepes & Waffles, Bogotá, Colombia 10/2007 – 02/2014

Managed restaurant operations, inventory, and staff scheduling while ensuring food quality and service standards.

Trained staff, coordinated supplier relations, and implemented cost-control strategies.

Education

Bachillerato Académico (High School Diploma)

Colegio Distrital Agustín Fernández – Bogotá, Colombia

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