Human Resources and Personal Assistant at front desk
Resume:
Career Profile of
Constance
Chikwanda
***************@*****.***
https://www.linkedin.com/in/constance-
chikwanda-436a89174/
Harare, Zimbabwe
General Background in Human Resources Generalist affairs, including but not limited to all HR management and development duties, (recruitment and selection practices, discipline, Grievance, Mediation and Conflict resolution, Report Writing, Employee Wellness Projects, salary conditions, contracts, training and development, talent management, Performance Management, Appraisals and any other HR related issues). Demonstrated success in, Employee Wellness initiatives, drafting Human Resources Forms & Manuals, Driving Performance Management and Appraisal, Corporate Policies and Procedures Development and Amendments, Job Descriptions and Management reports and presentations, HR trend analysis and Developing Team building Programs. Was up to date with HR legislation by researching and attending necessary events, before providing suitable interpretation to Directors and Managers, Facilitated as a mediator when required to try and resolve employee grievances. Skills
Customer Focus
Training Needs and Analysis
Problem Solving
Excellent time management
Experience in document management
Diary management
Good communication and presentation skills
Interpersonal and Relationship Management Skills
Negotiating Skills
Work History
Human Resources Intern at Namibia University of Science Technology Agency HR duties
Worked with senior managers to uncover the talent implications e.g. any significant gaps to meet long-term objectives and create a long-term workforce plan that priorities people-related initiative.
Monitored, measured and reported on HR issues, opportunities and development plans and achievements within agreed formats and timescales.
Was up to date with HR legislation by researching and attending necessary events, before providing suitable interpretation to Directors and Managers
Updated the company server with timely, relevant forms, policies and procedures to ensure accessibility for employees always.
Facilitated as a mediator when required to try and resolve employee grievances 10/2018-10/2019
Recruitment duties
• Drafted job descriptions together with Line Managers
• Designed job advertisements for internal and external advertisements
• Conducted orientation programmes for new staff
• Organized and conducted timeous Probationary Reviews and contract renewals
Review job descriptions, website advertising, updating of the company resource plan, sifting and selection of CV’s, attending interviews and selecting candidates
Created and continuously improved offer letters and contracts of employment, whilst managing the timely distribution of such documents.
Ensured the collation of documents, references and security clearance. Training duties
Developed training and communications materials to support learning and development needs.
Ensured training activities meet and integrate with company strategies and policies.
Liaised with the finance department to ensure control of training and development expenditure within agreed budgets.
Liaised with other managers to understand all necessary aspects of their learning and development needs, and to ensure they are fully informed of corporate learning and development objectives.
Managed the organization and delivery of company induction sessions, including writing and delivering presentations
Assisted in developing learning programs that support each job level. Management duties
Was a pro-active member of the team in the workplace
Helped resolve issues/challenges/employee relations within the office.
Assisted and advised Company managers/directors on HR policy, practice, procedure and issues.
Represented the company in a positive, professional manner always.
Was prepared to support fellow managers in meetings as required.
Designed, supported and continually improved the organization’s talent frameworks, tools and resources for talent planning, performance management and employee development. Balanced Scorecard Performance Management System
• Developed and implemented the Balanced Scorecard performance management system for the company
• Designed and implemented a performance management policy
• Ensured the performance management process is effective and conducted timeously
• Managed the Poor Work Performance Process Effectively HR Process Management
• Ensured payroll information is updated and submitted timeously monthly, weekly and annually
• Maintained HR files for all staff members
• Managed the leave records
• Manage the staff termination process in accordance with policies and procedures
• Ensure a sound labor relations environment
Software Masters
Personal Assistant to Director
Duties:
Routing incoming telephone calls and maintaining contacts register
Organized and scheduled meetings and appointments
Produced and distributed correspondence memos, letters, faxes and forms
Ordered and maintained records of office supplies
Developed and maintained a filing system
Administered and reconciled petty cash fund
Booked clients and supplied meetings
Managed diary for Director
Handled petty cash
Education:
Honours Degree Human Resources Management NQF 8, 2023 Namibia University of Science and Technology
Human Resources Management NQF 7, 2020
Namibia University of Science and Technology
Certificate in Reception management, 2002
Multi Commercial Training College
Book-keeping and Accounts level 1,2001
Pitman
GSCEs,1999
Serima High School, Zimbabwe
2003-3- 2006-11
Referees
Mrs. NGONDI KAURA-NDJAVERA
Human Resources Consultant (LECTURER)
NUST Human Resources (HR) Agency
E-mail: ******@****.***.**
Tel: (+264-61) 207-2398/2197
Cell: +264-**-***-****
Cell: +264-**-***-****
13 Starch Street Private Bag 13388 Windhoek
NAMIBIA
Mr Walter Gijima
Director Software Masters
E-mail: ******@*****.***
Telephone: +263-***-***-***
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